Realising the Benefits Mark Evans eBenefits Programme Manager

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Realising the BenefitsMark EvanseBenefits
Programme Manager
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Session Objectives

• Update you on latest developments across
  eBenefits
• Share experiences
• Opportunity for open dialogue
• Help to inform your future decision making

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eBenefits Going Forward

• Rotherham is taking forward what the National
  Project produced, as a part of a Consortium
• Will initially include
• Northgate IS, Comino, Microsoft, BT and Ruleburst
• Local authorities can have confidence that for
  the eBenefits system there is a
• fixed scaleable pricing model
• fully supported product
• core proposition with planned enhancements

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eBenefits Going Forward

• Information Guides and Strategic Business Case
  template updated
• Business Efficiency Calculator cost v
  efficiency
• Establish an eBenefits Community of Best
  Practice for users and interested organisations

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eBenefits Going Forward

• Joint working commenced looking at opportunity to
  extend governmental links to the eBenefits system
• Areas being considered are
• Building on existing information flows with local
  authorities
• Exploring further connections with specific DWP
  business areas systems
• Exploring joint position around rule bases for
  each welfare benefit to be made available to all

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eBenefits System Update Colin Barella Irene
TamasiRotherham Project Team
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eBenefits System - Products

• eBenefits system developed and piloted
  -developed by local authorities for local
  authorities
• Technical standards connecting front to
  back-office systems
• links to Northgate and Academy Benefits systems
  and Comino EDMS
• Case study of the Rotherham pilot

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eBenefits System Existing Functionality

• Guided interviews using rules base
• Integration with back-office Benefit systems
• Claim form produced from interview
• Checklist for evidence and supporting
  documentation

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eBenefits System Additional Functionality

• Pre-population of data from back-office
• Mobility/Self Service/Interventions
• Digital Signatures
• Integration with back-office Benefits system and
  EDMS
• Enquiries
• New Claims
• Change in Circumstances
• Checklist

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eBenefits System Development Roadmap
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eBenefits System Savings Efficiencies

• Processes
• Pre-population from back-end systems allows
  confirmation of known facts
• Reduces the amount of duplication
• Reduces the need for scanning and indexing
• Paperwork
• Integration with back-end systems allows
  immediate submission of claim forms
• Promotes speedier processing of claims
• Reduction in costs for manual claim forms

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eBenefits System Savings Efficiencies

• Follow-ups
• Improved accuracy in data collected and
  presentation of that data will increase the
  number of right first time claims
• Reduction in administrative errors leading to
  reductions in overpayments
• Performance
• IEG Priority Service Outcomes, BVPIs, CPA, LPSA
  LAA, other national targets

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eBenefits System Service Improvements

• Guided interview for Benefit Advisors.
• Rules base
• Commentary
• Single point data collection.
• Housing and Council Tax Benefit, Free School
  Meals
• Consistent guidance and advice to customers
• Eligibility across all welfare benefits
• Entitlement Summary

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eBenefits System Outcomes You Can Expect

• Rotherham business transformation
• Identified tasks and activities to be improved or
  eliminated by implementing the eBenefits system
• Business efficiency calculator
• Available to support local authorities with their
  own business case

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eBenefits System Efficiency Calculator
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• THANK YOU
• For information on eBenefits contact
• ebenefits.enquiries_at_rotherham.gov.uk
• Tel [phone]
• or
• visit our web site at
• www.rotherham.gov.uk/e-benefits