Victorian Residential Tenancies Tribunal System

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Victorian Residential TenanciesTribunal System

• Mr Jim Nelms, Registrar, Residential Tenancies
  Tribunal

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Supreme Court (Court of Appeal)
County Court
Magistrates Court
Boards Tribunals
Includes - RTT/SCT - Domestic Building -
Guardianship, etc.
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LANDLORDS TENANTS

• Claims for possession
• Claims for compensation
• Allegation of non-compliance

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12 - 18REJECTED
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MISTAKES EQUAL DELAYS

• Rental arrears
• Processing time

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Manually Completed Applications
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ELECTRONIC SERVICE DELIVERY

• Range
• Reach
• Responsiveness

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• 95 of respondents use computers in the
  workplace

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INTERNET ACCESS

• 16 connected
• 50 considering access

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ELECTRONICSERVICE DELIVERY

• 70
• Desirable Beneficial

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A BUSINESS CASE
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PAYBACK
A BUSINESS CASE
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SYSTEM OVERVIEWWhy Lodge via the Internet?

• Not hardware reliant
• No specialist or proprietary software
• Interactive
• Cost neutral to user

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SYSTEM OVERVIEW

• Easy to use lodgement of notices and/or
  applications with the Tribunal
• On-line information

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LOGGING ON
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THE RTT HOME PAGE WITH THE ACTION MENU
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THE NEW NOTICE SUB-MENU
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LODGING A NOTICE FOR A LANDLORDSelect the Section
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ENTERING DETAILS FOR THE SECTION SELECTED
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LODGING A NOTICE FOR A LANDLORD Entering Property
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LODGING A NOTICE FOR A LANDLORD Entering
Property, Invalid Postcode Entered
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LODGING A NOTICE FOR A LANDLORDEntering the
Landlord Details
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LODGING A NOTICE FOR A LANDLORDEntering the
Tenant Details
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LODGING A NOTICE FOR A LANDLORDEntering Service
Details
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LODGING A NOTICE FOR A LANDLORDConfirming the
Details Entered
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LODGING A NOTICE FOR A LANDLORDThe Notice that
is to be Printed
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LODGING AN APPLICATIONNew Application Submenu
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LODGING AN APPLICATION BASED ON NOTICE
SEARCHEntering Search Criteria Rented Property
Address
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LODGING AN APPLICATION BASED ON NOTICE
SEARCHList of Notices that Satisfy the Search
Criteria
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LODGING AN APPLICATIONSelect the Requesting
Orders
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LODGING AN APPLICATIONEntering Security Details
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LODGING AN APPLICATIONEntering Property Details
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LODGING AN APPLICATIONEntering Landlord Details
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LODGING AN APPLICATIONEntering Tenant Details
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LODGING AN APPLICATIONEnter Service Details
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LODGING AN APPLICATIONPrinting the Application
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ELECTRONIC SERVICE DELIVERY

• Designed to deliver a range of Tribunal services
  more effectively and efficiently to the Victorian
  public and business

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ELECTRONIC SERVICE DELIVERY

• Lower the cost of doingbusiness with government
• More timely deliveryof documents
• More effective use ofhearing resources

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ELECTRONIC SERVICE DELIVERY

• Low Cost Platform Independent

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ELECTRONIC SERVICE DELIVERY

• Enable clients to receive notices relevant to
  applications ie. Adjournments, instructions,
  messages

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ELECTRONIC SERVICE DELIVERY

• Available forPublic Inspection
• Tribunal Hearing lists
• Legislation
• Practice notes
• User aids

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ELECTRONIC SERVICE DELIVERY

• Remove the need tore-key information
• Validate information

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SECURITY
F I R E W A L L

• PublicDomain

InternalNetworks
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ENCRYPTION

• UserSession Key

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INTELLIGENCE Relevant information only
PROMPTS Drop down list boxes
POPULATION OF FIELDS Automatic where possible
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DATA RECORDING

• Reduce theamount of paper
• Reduce thenumber of enquires

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CONCLUSION

• Electronic Service Deliverywill enhance the
  administration of justice in the Tribunal