Here we are at the WebLINK home page. The WebLINK Internet Control Panel lets you manage your FreedomIQ hosted VoIP PBX from any computer that has Internet access.

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Here we are at the WebLINK home page. The WebLINK
Internet Control Panel lets you manage your
FreedomIQ hosted VoIP PBX from any computer that
has Internet access.
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Now lets take a look at the calls tab. You can
see that this information was captured in the
morning. When we click on each of these
individual bars we can see how many calls came in
at what time. We can also see how long the call
lasted, the extension the call went to, the type
of call, and the phone number.
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If we click on this bar we see that 73 calls came
in at 700am.
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If we click on this bar we see that 153 calls
came in at 800am.
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Here we can see that 29 phone calls came in at
600am. If I want to see who called at 600am, I
can click on the bar and get that information.
That information will appear below.
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Lets say that I want to look at my calls from
yesterday. All I have to do is click this
drop-down and pick the date range, then click
apply, and that information will be populated.
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Here is a historical report on all calls from
yesterday. You of course have the ability to pick
any date rage you would like to see and it will
display.
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You have the ability to click on any of these
call periods to see how many calls came in at
what time and the corresponding call information.
Here you can see that the highest call traffic
came in to this hosted VoIP system at 1000am,
totaling 223 calls. That may be a good time to
make sure you have extra staff on hand to answer
phones.
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Now lets check out the mailbox reports.
Mailboxes are the extensions that your employees
have in your business. The orange bars symbolize
the amount of calls each mailbox has gotten.
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Here we see a good example of group extensions.
Group extensions are usually two digits and
personal extensions are three digits. Here we
have clicked on the extension for a company's
sales department. We can see that the sales
department received over 200 calls yesterday.
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Here is an example of a companies client services
extension, they received 172 calls here. If you
click on any one of these extensions a list of
the calls will populate below. Now we can click
on the missed calls section and see how many of
these calls were taken and how many were missed.
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Now missed calls means calls that they went to
voicemail. They didnt get abandoned they just
went to the hosted VoIP voicemail and missed a
live body. By clicking on any of these extensions
you can populate a list of all the missed calls
that extension received.
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Here is a look at the sales department again. If
you recall, they had 204 calls. Here we see that
only 22 of those calls went to voicemail out of
204 calls.
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I can look at any of these employees and see all
of their call activity. For instance, extension
801 missed four calls. You can see the numbers of
the callers he missed below the extension. You
can pull these hosted VoIP PBX call reports at
anytime and send them to anyone you want.
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Here is the status report. This allows me to see
what these employees are doing in real time,
whether they are working from the office or
remotely. I can tell if they are logged in or
logged out and I can tell if they are on a call
and how long they have been on a call.
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Here we see that this employee is on a call with
a number with a 760 area code. This employee has
been on the call for 5.7minutes so far. Here we
see a button that says Monitor Call. If I click
this button I can listen in on this employees
call to gauge his performance. This employee and
the caller will not know that I am listening in.
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The next item that we are going to take a look at
is the employee scheduler. This is a powerful
tool which allows you to create an optimal
schedule for your employees using the hosted VoIP
PBX. This tells you if you are taking or missing
calls and it shows you if you are overstaffed or
understaffed. The area on the left shows you that
this business had 604 calls total today. Out of
those 156 calls were missed. You can see that a
lot of those calls were missed first thing in the
morning before 9am. This is a valuable business
feature with much more to it. If you would like
to learn more please request a consultation.
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Now we are going to take a look at DID calls.
This gives me the ability to pull custom reports
on inbound calls and outbound calls. I can also
do advanced filtering on all this information.
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Welcome to the review calls section, an area in
WebLINK which gives you access to recordings on
all of the calls taking place in your
organization. The review calls section lets you
transfer calls, save recordings, and have custom
information reflected in reports. In the case of
our organization, we are 100 dedicated to
customer service. We monitor a significant amount
of calls to ensure the customer is getting a
quality experience. We also review recorded calls
to resolve any disputes. The review calls section
is a valuable asset to any company.
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Here is an example of how the call plays back.
All you have to do is click on the listen button
and this box will pop up and play back the call
that took place. When youre done simply click
the close button and you will be taken back to
the main screen.
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This concludes the WebLINK Advanced Call
Reporting presentation. Thank you for taking the
time to learn about this exciting and affordable
hosted VoIP phone system.
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