The Complete PMO

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The Complete PMO

• Chapter 20 - Business Performance

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Please Note that the following Slide text is
derived from the content in The Complete Project
Management Handbook by Gerald Hill
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PMO Business Performance Responsibility

• The PMO oversees implementing essential PM
  culture and capabilities that provide processes,
  methods, tools, and personnel that contributes to
  business performance.
• Institute enterprise-wide business collaborative
  capabilities.
• Consolidate PM practices for distinct business
  value.
• Establish measures/controls for business
  productivity.
• Develop executive understanding of PM
  processes/practices.
• Facilitate achieving core business goals.

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Business Performance Activities Across the PMO
Continuum
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Business Performance Activities across the PMO
Continuum

• The PMO develops/implements key components that
  enable business performance to be
  measured/managed to expand its role/responsibility
  as an implementer of business strategy.
• Project Office Conducts PM with awareness of
  business principles/practices incorporated into
  its primary activities within the PM environment.
• Mid-range PMO Play an active role in business
  fulfillment by integrating organizational
  business practices into the PM environment and
  establishing PM capabilities that define,
  measure, and forecast achieving business
  objectives.
• Center of Excellence Implements executive
  business decisions and strategic business
  objectives support while providing business
  performance oversight, control, and support.

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Vendor/Contractor Relationship Function Model
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Develop Integrated Business Solutions
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Demonstrate PM Business Value

• The PMO demonstrates PM business value by
  devising approaches that enable the
  acceptance/implementation of integrated PM
  solutions that contribute business value.
• PM and Revenue Generation
• Project planning.
• Project scope management.
• Project risk management.
• Project tracking and controlling.
• Project information management.
• Project portfolio management.
• Project contract administration.
• Project close out activities.

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Generate Executive Value Awareness

• The PMO heightens executive awareness/support for
  business process integration using PM practices
  to account for business performance.
• Business decisions.
• Strategy implementation.
• Resource acquisition and allocation.
• Technical performance.
• Centralized oversight, control, and support.

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Align Business/PM Performance

• The PMO introduces/integrates/implements critical
  business processes that aligns PM/business
  performance to facilitate cross-business unit
  collaboration.
• Customer account management.
• Project delivery management.
• Business management.
• Project resource management.
• Vendor/contractor management.
• Senior management oversight.
• Project sponsorship.
• PM governance/policy development.
• Executive control board participation.

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Manage Business Collaboration
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Conduct Operational Business Collaboration

• The PMO establishes/facilitates business
  collaboration practices to exchange business
  requirements, information, and guidance at the
  staff level.
• Task performance guidance and supervision.
• Task performance capability.
• Business and project information management.
• Material, supplies, and equipment transfer and
  delivery management.
• Staff business interface activities.
• Personnel actions.

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Conduct Tactical Business Collaboration

• The PMO develops/implements processes/practices
  that facilitate tactical business collaboration
  to enable business strategy to be translated into
  actions in the workplace to achieve business
  objectives.
• Business performance oversight.
• Project performance oversight.
• Technical performance oversight.
• Staff performance oversight.
• Customer relationship oversight.
• Vendor/contractor relationship oversight.

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Conduct Strategic Business Collaboration

• The PMO facilitates collaborating with strategic
  managers to exchange business policies/guidance
  within the relevant organization.
• Business strategy implementation and fulfillment.
• Project portfolio management.
• Business performance management.
• Financial analysis and management.
• Financial performance indicators.
• Investment initiatives.
• Owner/stockholder reports.
• Operational capability analysis and management.
• Internal business process deployment.

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Manage PMO Business Fulfillment
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Manage PMO Business Function Evolution

• The PMO continues to evolve the PM capability
  that provides value to business performance
  management to expand its contributions to
  business growth.
• Practice Management.
• Infrastructure Management.
• Resource Integration.
• Technical Support.
• Business Alignment.

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Develop PMO/Enterprise Business Alignment

• The PMO oversees a multilayered PM capability
  that facilitates business alignment with various
  relevant organizational levels.
• Business unit affiliation.
• Product/service affiliation.
• Technical discipline affiliation.
• Business region affiliation.
• Enterprise affiliation.