Gopher State One Call, One Call Concepts, and Call Center Mapping

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Gopher State One Call, One Call Concepts, and
Call Center Mapping

• Mid West ESRI Utility Users Group
• March 29th, 2007

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One Call Concepts, Inc.Areas of Operation

• The GSOC Board of Directors has contracted with
  One Call Concepts, Inc. (OCC) to operate the
  center.
• OCC is the largest provider of one-call services
  in North America.

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2006 Incoming Ticket Volume 6,568,430 2006
Outgoing Ticket Volume 27,355,148
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Gopher State One Call

• Facts and Figures

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PRISM

• PRISM is at the heart of your one-call center.

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PRISM

• Integrating Google Maps with PRISM is one example
  of OCC is constantly adding value to PRISM.

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PRISM

• Virtual Polygon gives facility operators even
  more flexibility in managing their databases.
• Because the interface for Virtual Polygon is
  internet-based, no assistance is required by the
  call center, except for an initial creation of a
  password and logon.

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PRISM

• One Call Concepts Mapping Software Libraries are
  based on lat/lon coordinates using NAD83 datum
• We have the means to convert digital data files
  submitted by facility operators. Preferred
  formats are MapInfo, MidMif, MapInfo Tab, ArcView
  Shape or TIGER.

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PRISM

• When sending digital data, please supply all
  information necessary for processing. For
  example the coordinate system used (lat/lon,
  UTM, SPCS, etc), the datum (Nad27, Nad83), the
  UTM/SPCS zone, Meters or Feet, etc. Sample file
  formats are available upon request.

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PRISM

• Separate data by state, county and district code.
  
• If youre not sure of your companys district
  information, please contact Jon Eardley at GSOC
• All files should contain polygon data (not lines)
  for your coverage area.

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PRISM

• Please minimize the number of polygons and points
  used to define your service area.
• PRISM stores and evaluates each polygon and
  coordinate point so excess will affect
  performance.
• No single polygon feature should contain more
  than 9000 coordinate points.

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Thank You!

• Thank you for your interest in Gopher State One
  Call.
• Questions?