Schoolbased Technology Contact Meeting

1
School-based Technology Contact Meeting

• August 23, 2006

2
Agenda

• Welcome Terry Middleton
• Help Desk Procedures James Bunadin
• NC WISE Jay Parker
• Riverdeep Learning Village Christina Efird
• Construction Wireless Leah Barnette
• Internet E-mail Cindee Matson
• Workstation Network Support Maria Jennings
• Instructional Technology Overview Donna Jessup
• Hardware Purchasing Jerry Shepardson
• Mobile Units Jerry Shepardson
• Software Process Ilana Primus
• Closing Donna Jessup

3
Technology Services

• Chief Information Officer Terry Middleton
• Department Director
• Business Systems Kay Hall
• Computer Operations Susan Manning
• Instructional Technology Karen Ganzert
• Student Applications Jay Parker
• Telecommunications Wayne Shumate

Terry Middleton
Technology Services
4
Help Desk

• Assistant Director James Bunadin
• Help Desk Coordinator Sharon Gattis
• Help Desk Coordinator Naomi Griffin
• Help Desk Coordinator Tina Haas
• Help Desk Coordinator Ed Lawless
• Help Desk Coordinator Terrance McClain
• Help Desk Coordinator Sheila Haberberger
• Help Desk Coordinator Teresa Sinclair
• Reports Distribution Judy Baker

James Bunadin
Operations
5
Help Desk

• Technology Services Help Desk
• Requesting Assistance
• - electronic submittal form
• - e-mail helpdesk_at_cms.k12.nc.us
• - call 980-343-5736
• Clientele - Ticket Tracking System
• - Intranet ? Departments ? Technology Services
  ?
• Clientele
• Locating Serial / Model / Part Numbers
• - Fortress document

James Bunadin
Operations
6
Help Desk Trouble Form
Intranet ? Help Desk ? Help Desk (Computer) ?
Submittal Form
James Bunadin
Operations
7
Tickets
http//clientele.cms.k12.nc.us
James Bunadin
Operations
8
Tickets
James Bunadin
Operations
9
Tickets
James Bunadin
Operations
10
NC WISE

• Director of Student Applications Jay Parker
• Process Manager Alan Cox
• Help Desk Coordinator Kae Roberts
• Help Desk Coordinator Leah Croom

Jay Parker
Student Applications
11
NC WISE
Intranet ? Quick Links ? NCWISE
Jay Parker
Student Applications
12
Riverdeep Learning Village
How to Navigate Riverdeep Learning Village

• Login
• Change location
• Search for Courses / Units / Lessons
• Print plans

Christina Efird
Professional Development
13
Telecommunications

• Director Wayne Shumate
• Cabling Infrastructure Leah Barnette
• Construction Leah Barnette
• Telephones Lisa Duncan
• Video Systems AV Lee Herbert
• Internet / Intranet Cindee Matson
• WebMasters Cindee Matson
• E-rate Program Marlene Cousen
• Workstations Networks Maria Jennings

Wayne Shumate
Telecommunications
14
Highlights 2005-06

• Metro Ethernet Conversion 162 sites
• Student Account Provisioning
• Construction new, replacement, renovated
• Mobile Units Connectivity
• Additional Engineers
• CMS Pages
• Renegotiated Centrex Contract (telephone
  services)
• Mobile Communications

Wayne Shumate
Telecommunications
15
Wireless

• Mobile Units (Summer 2006)
• - 22 new mobiles
• - 151 mobiles relocate
• - 1 modular (10 classroom)
• Wireless Voice Data (WLAN)
• - 90 eligible E-rate schools for 2005-06
• - Data now
• - Voice later

Leah Barnette
Telecommunications
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Construction

• Construction Projects
• - 5 new schools
• - 6 replacement schools
• - 4 swing schools
• - 10 renovations
• - 4 special projects
• - Carmel (modular campus)

Leah Barnette
Telecommunications
17
Construction

• Services Systems
• - Cabling Infrastructure (video, voice, data)
• - BellSouth Voice / Data Services
• - Time Warner Cable TV Service
• - Network Electronics
• - Telephone Systems / Handsets
• - AV Equipment
• - TV Studio
• - Library Security Gates

Leah Barnette
Telecommunications
18
Internet / Intranet

• CMS Pages
• - CMS Standard for School Websites
• - CMS Standard for Teacher Websites
• Internet AUP
• - Acceptable Use Policy
• Internet Filtering Software
• Site Blocking / Unblocking

Cindee Matson
Telecommunications
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Internet AUP
Cindee Matson
Telecommunications
20
Internet AUP

• Student scrolls through child speak regulation
  and consequences
• Elementary and Secondary versions

Cindee Matson
Telecommunications
21
Internet AUP

• Yes - allows access to computer network
• No - logs students off computer network
• Written to log file

Cindee Matson
Telecommunications
22
Site Blocking / Unblocking
Intranet ? Web Applications ? Webpage Review
Request
Cindee Matson
Telecommunications
23
E-mail

• E-mail Filtering Statistics (July)
• - 6,669,826 external e-mails blocked out of
• 8,363,375 (79.75 blocked)
• 5,558,860 Spam
• 29,262 Viruses
• 1,101,174 Blacklisted
• Preventing Spam
• - Forward to spam_at_cms.k12.nc.us
• - No complete e-mail addresses on website
• - Avoid lists
• E-mail Etiquette

Cindee Matson
Telecommunications
24
Account Provisioning

• Automates management of teacher and student
  accounts in Active Directory not Novell
• - creates, moves, deletes accounts
• - sets SSO tab information
• Automates creation and relocation of home folders
  when teacher or student moves from one AD school
  to another AD school
• Other Provisioned Applications
• - Plato (fully provisioned)
• - Orchard (fully)
• - Renaissance (reference information only)
• - Horizon Library Automation System (fully)

Cindee Matson
Telecommunications
25
Account Provisioning

• Synchronizes each morning with the CMS Data
  Warehouse
• May take up to 48 hours for accounts to be
  created
• Technology Contacts will no longer be able to
  create teacher accounts
• Staff OUs and clean-up
• Contact Help Desk for assistance with
  Provisioning problems or questions

Cindee Matson
Telecommunications
26
Engineer Assignments
Maria Jennings
Telecommunications
27
Workstation Network Engineers

• Systems Engineers
• Charles Altschul
• Charlene Brannon
• Shirley Burleson
• Cedrick Canty
• Charles Carson
• Dannielle Gary
• Matt Graham
• Ken Kennedy
• Travis Nguyen
• Jennifer Sinclair
• Brian Sossamon
• Anita Wright

Senior Systems Engineers Nicholas Bahnweg Tony
Burrus Joel Conner Peter Drevas Preston
McConnell Paul Pedinotti
Network Engineers Dee Lindo Stefan
Lukanov Senior Network Engineer Duane Alles
Maria Jennings
Telecommunications
28
Workstation Network Support

• Turn On All Computers
• - Windows patches / antivirus updates
• - Scheduled events over summer
• Novell Imports (16 schools)
• - Completed by September 1, 2006
• Disk Quotas
• - Implemented on September 13, 2006
• - Students 20 MB
• - Teachers 50 MB
• - Admins Unlimited

Maria Jennings
Telecommunications
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Workstation Network Support

• Additional Beginning of the Year Assistance
• - Information Control Systems (ICS)
• Hardware Repair Services
• - Fortress Systems International (FSI)
• - Hardware Repair Guidelines
• Additional Resources
• - Technology Contact Website
• - Mediasite Presentations

Maria Jennings
Telecommunications
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Technology Contact Website
http//pages.cms.k12.nc.us/techcontacts
Brian Sossamon
Telecommunications
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Mediasite
Intranet ? Web Applications ? Media Site Choose
Category on Top Left

• 17 Technical Assistance topics available
• Topics updated periodically
• Some topics include
• - Laptop Cart Connections
• - Accelerated Reader Administration Options
• - Printing a Configuration Page for a Lexmark
  M410
• - Testing the Hard Drive
• - SSO Printer Setup

Dannielle Gary
Telecommunications
32
Mediasite
Intranet ? Web Applications ? Media Site ? Login
Username first and last name (ex
johnsmith) Password video
Dannielle Gary
Telecommunications
33
Network Loops
BE CAREFUL --- Improperly connected cables or
devices could take down your network and possibly
others !!!
Preston McConnell
Telecommunications
34
Instructional Technology

• Director Karen Ganzert
• Computer Charter Jerry Shepardson
• CTE Retta Callaway
• Elementary School Contact Ilana Primus
• NC WISE Sharon McGlone
• Brenda LaBorde
• High School Contact Jerry Shepardson Ilana
  Primus
• Middle School Contact Donna Jessup
• Special Projects Sharon Campbell
• Special Projects June Keistler

Donna Jessup
Instructional Technology
35
Instructional Technology Overview

• Tech Contact Training Opportunities
• - Instructor-led Classes
• - CMS Webpage ? Resources ? EETT
• Do not move computers or a computer lab without
  first contacting Instructional Technology
• - Costs are schools responsibility
• (electrical, cabling, network, integration)
• Computrace
• - New laptops
• - Retrofit old laptops (time and funding
  available)

Donna Jessup
Instructional Technology
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New Software Process

• Software Installation Request Form

Ilana Primus
Instructional Technology
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Hardware Purchases

• All computers and printers must come through the
  Instructional Technology Intranet site.
• CMS will NOT provide support if you choose to
  purchase non-standard equipment.
• Product Purchasing Information
• Intranet ? Departments ? Instructional
  Technology ?Purchasing Equipment
• - All sections updated
• - Pricing provided for planning and grant
  purposes
• - Request quote ONLY if funds available within
  30 days
• - Quote requests may take as long as 5 days

Jerry Shepardson
Instructional Technology
38
Hardware Changes

• NO FLOPPY DRIVES
• CD-DVD ROM standard in desktops
• 1 GB memory standard in desktops/laptops
• Monitor choices now include 19 flat panels
• Intel Core Duo processors in laptops
• Classroom printers include both HP and Lexmark
• New Information
• - USB memory sticks
• - Projectors
• - Digital Camera

Jerry Shepardson
Instructional Technology
39
Mobile Units

• Once power and connectivity are available,
  mobiles will have equipment installed by
  priority.
• High schools
• - 1 computer/1 printer
• Middle schools
• - 1 computer/1 printer
• Elementary (largest mobiles first)
• - 2 computers/1 printer
• Schools below 51 computer / student ratio will
  need to move existing computers.
• IT can furnish printers.

Jerry Shepardson
Instructional Technology
40
Closing

• PowerPoint presentation and handouts can be found
  on the Technology Contact Website.
• Contact Information
• - terry.middleton_at_cms.k12.nc.us
• - k.ganzert_at_cms.k12.nc.us
• - w.shumate_at_cms.k12.nc.us
• Questions

Donna Jessup
Instructional Technology