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Behavioral Observation and Feedback Developing an Effective Program

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The basics of observation and feedback techniques ... Joke of the Day. O&F Objectives. Create an 'empowered' safety environment ... – PowerPoint PPT presentation

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Title: Behavioral Observation and Feedback Developing an Effective Program


1
Behavioral Observation and Feedback Developing
an Effective Program
  • Presented By
  • Brad Kimble, P.E., CSP

West Region Safety Coordinator ATC Associates
Inc. Billings, Montana
2
Write Down Your Thoughts and Ideas
      Behavioral Observation and Feedback
Developing an Effective Program 2005 Montana
Governors Conference on Workers Compensation
and Occupational Safety Health IDEA and ACTION
SHEET
 
3
Observation and Feedback
  • The process of creating positive consequences
    for safe behavior, correcting at-risk behavior,
    and gathering safety data in an open safety
    environment.

4
What Well Cover
  • Objectives and concepts of an
  • observation and feedback program
  • The basics of observation and feedback
    techniques
  • A video on observation and feedback by BST,
    Inc.
  • Barriers to safety and observation and feedback
  • Ideas for breaking down the barriers
  • Open discussion
  • Optional elements to support your OF program

5
Joke of the Day
6
(No Transcript)
7
OF Objectives
  • Create an empowered safety environment
  • Heighten safety awareness among all employees
  • Develop employee ownership in the company
    safety program
  • Enhance hazard recognition skills
  • Establish employee involvement
  • Obtain employee commitment

8
Underlying Concepts
  • Initial rollout plan is put into place
  • OF evolves to a top ? bottom, bottom ? top
    program
  • Identify barriers to unsafe behavior
  • Mutually agree to eliminate the at-risk behavior
    or condition
  • Evaluate training
  • Immediate communication (feedback)

9
Underlying Concepts Cont.
  • Employee involvement
  • Focus on behaviors vs. incidents or conditions
  • Program is simple and flexible
  • No names
  • Systematic program

10
Behavioral Observation
  • Inventory
  • Prepare for the observation
  • Choose an active work area
  • Notify workers
  • Observe the work
  • Provide feedback
  • Document

11
Providing Feedback
Provide positive consequences to commend or
correct safety behavior
  • Positive observations first
  • Recognition by employee
  • Correct
  • Mutual agreement
  • Document
  • Anonymity

12
FOLLOW UP
Observation and feedback is a commitment
OF
Follow Up
13
Video
Observation and Feedback
Creating Positive Consequences
14
OF Barriers
  • Management
  • Level of experience
  • Age
  • Training
  • Education
  • Language
  • Ethnic background
  • Personality
  • Others ?

15
Breaking Down the Barriers
  • Seek managements support
  • Begin with the foundation
  • Recognize their experience
  • Provide additional training
  • Swallow the ego
  • Seek their opinion
  • Learn the language

16
Grow With Your OF Program
  • Categorize
  • Problem solve
  • Involve all

17
Optional Program Elements
  • Incentives
  • Streamline
  • Track team performance

18
Open Discussion
  • Issues or situations youve experienced in your
    safety program or while implementing OF
  • Questions and comments

19
Thank You!
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