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Surviving The Pharmacy

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21st Century medical care. Our profession exists only to. assist the pharmacist. ... Patient - Maintenance of : Equipment. Supplies. Information. Medication inventory ... – PowerPoint PPT presentation

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Title: Surviving The Pharmacy


1
Surviving The Pharmacy
  • Outworking, Outgoing,
    Outstanding

  • with Cliff Frank, CPhT

2
Program Information
ACPE 384-000-07-014-L04 Release Date
8-6-07 Expires 8-6-2010
STAT Educational Services, a division of
National Pharmacy Technician Association
Inc., is accredited by the Accreditation Council
for Pharmacy Education (ACPE) as a provider of
continuing pharmacy education.
3
Healthcare
  • Our business is to CARE about the health of our
    patients.

4
Pharmacy Technicians
  • Are an essential component to 21st Century
    medical care.
  • Our profession exists only to assist the
    pharmacist.
  • We work strictly under their supervision.
  • Conflicts should be rare.

5
ATTITUDE COUNTS!
  • Our attitude can be an important safeguard
    against conflicts in the workplace.

6
All Tasks Are Equal
  • Whether you are responsible for
  • Order intake
  • Order entry
  • Insurance billing
  • Medication selection
  • Medication measuring/counting
  • Packaging

7
All Tasks Are Equal
  • Whether you are responsible for
  • Delivery to
  • Ward
  • Floor
  • Patient
  • - Maintenance of
  • Equipment
  • Supplies
  • Information
  • Medication inventory

8
ComplicatedExact
  • Each of these tasks have multiple steps
    involving multiple individuals, which requires
    cooperation and communication.

9
Causes of Conflict
  • Lack of Communication
  • Between patient and pharmacy staff
  • Between pharmacist and technician
  • Between pharmacy staff and prescribers
  • Between technician and technician

10
Causes of Conflict
  • Egos
  • Patients
  • Pharmacists
  • Technicians
  • Prescribers
  • Nurses

11
Causes of Conflict
  • Patient lack of information
  • Personal needs
  • Technician lack of information
  • Our personal strengths and weaknesses
  • Poor management skills
  • The System

12
Exercise I
  • Break into smaller groups
  • Identify
  • Pharmacy conflicts
  • Personal conflicts
  • Teamwork conflicts
  • Be prepared to share with the whole group
  • You have 15 minutes

13
Easing Workplace Conflicts
  • See the whole picture
  • Patient needs come first.
  • Department needs come second.
  • You come third!

14
PHARMACY
  • Is a TEAM effort!

15
How To Resolve Conflict
  • Be prepared to compromise.
  • Identify the REAL conflict.
  • Look for a win-win solution.
  • Take personal responsibility.
  • Is this the mountain you want to die on ?
  • Done is done - moving on.

16
Exercise II
  • Go back to your smaller groups. Revisiting the
    conflicts you identified, use the new skills we
    discussed to work out solutions to for those
    barriers to good pharmaceutical care.
  • Be prepared to discuss with the whole group
  • You have 15 minutes.

17
Wrap It Up!
  • Our positive attitude and problem-solving skills
    are needed more now than ever in this very
    complicated profession. We must be advocates for
    the safe and effective medication therapy for our
    patients. Conflict resolution is a hugely
    important key.

18
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