Delivering Integrated and Targeted Support Services for young people across London

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Delivering Integrated and Targeted Support
Services for young people across London

• GOL/TDA support
• 4 August 2008

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Targeted Youth Support aims to help vulnerable
people achieve the five Every Child Matters
outcomes
Targeted youth support aims to ensure that the
needs of vulnerable teenagers are identified
early and met by agencies working together
effectively in ways that are shaped by the views
and experiences of young people themselves. (TYS
guide 2007)
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Targeted youth support is a core element of
Integrated Youth Support Services as set out in
Youth matters in London we are working towards
Integrated youth support
By Dec 08 to reform radically support services
for vulnerable young people and their families

• Targeted youth support
• Information, advice guidance
• Positive activities
• Community volunteering

Integrated youth support services
Youth matters
Targeted youth support
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It is also heavily interdependent of many other
initiatives and policy areas
By Dec 08 to reform radically support services
for vulnerable young people and their families

• Targeted youth support
• Information, advice guidance
• Positive activities
• Community volunteering

Integrated youth support services
Youth matters
Targeted youth support
Common assessment framework
Extended services
Childrens centres
Workforce development
Lead professional
14-19 diploma
Respect
National Service Framework
Commiss-ioning
Building schools for the future
NEET, drugs parenting etc strategies
Teenage Pregnancy Strategy
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Targeted youth support focuses on two groups of
vulnerable young people

• Poor support networks
• Family conflict or problems
• Networks who condone high risk activities
• Living in a deprived neighbourhood
• Low socio-economic background
• Bullying

Young people who have a combination of risk
factors

• Substance misuse
• Teenage pregnancy
• Homelessness
• Mental and physical health problems
• Anti-social behaviour and youth offending
• Truancy
• Not in education, employment or training

Young people who are already experiencing problems
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Targeted youth support is about building
resilience to risk, and addressing problems in a
holistic way

• Social and emotional skills
• Capabilities to make positive choices
• Raise aspirations
• Positive connection to learning and achievement
• Supportive families, communities and peer groups

Building resilience to risk factors

• Universal services identifying problems early
• Assessing needs across all the relevant areas
• Effective referrals between relevant agencies
• Personalised support coordinated by a trusted
  adult
• Access to services in a way that young people want

Addressing problems in a holistic way
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Effective targeted youth support puts the young
personslife journey at the centre
Targeted youth support has a particular focus on
ensuring that vulnerable young people get timely
and coordinated help to prevent their problems
escalating or arising at all
Support transitions in and out of specialist
services
Specialist services
Address current issues
Identify and intervene early
Targeted services
Prevent problems
Universal services
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The DCSF require that the 7 areas below are fully
in place by December 2008
Early identification
Involving young people
Appropriate settings
Access through universal settings
Lead professional involvement
Common assessment framework
Support during transitions
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The seven key elements to be implemented - what
this means for the young persons experience
Someone picked up my problems early on
My needs are understood and I didnt have to
repeat myself to lots of people
Adults in school and other day-to-day settings
know how to get the help I need
Someone works with me and others to ensure all my
problems are addressed

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Early identification
Building a clear picture of needs
Early access to support in universal settings
Personalised support via the lead professional
My support continues through change e.g. if I
move out of temporary housing
Supporting young people when they move on from
school or other setting
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I chose to use local services I feel
comfortable and trust the staff
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Accessible and attractive service settings
I have a real say in the services around where
and the support I get
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Involvement of young people in shaping services
and interventions
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Supporting Delivery

• GOL and TDA working together

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We are supporting London boroughs move through a
change process in order to design and deliver
integrated and targeted youth support.
Mobilise
Discover
Deepen
Develop
Deliver
Sustain
What we will do!
Confidence
What we can do!
What could we do?
ve
Whats been done?

• We have a plan to success
• We have the answer

Emotional State

• Made the right decision
• We have some news

We have a solution

• There is a solution
• We have some options

• Its difficult
• It is not the best news

• Now I understand, but . .
• Not sure how to solve

-ve
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Critically, the TDA approach encompasses
emotional, political and rational dimensions of
change this focus needs to continue as we move
to the deliver phase

• Clear vision/understanding
• Analysis of data
• Case for change
• Plan of activities
• Agreed way forward

• Active involvement
• Groundswell of support
• Senior stakeholder consensus
• Personal staff commitment
• Visible stakeholder support

Rational
Political
Emotional
These are the difficult bits

• Enthusiasm,
• Appreciation of need
• Clear role(s)
• Engagement and ownership
• Willingness to act

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A reminder of some of principles to apply

• Open inclusive leadership that provides clear
  direction and focus, drawing on the contributions
  of all staff and stakeholders
• A positive and ambitious culture that enables
  everyone to play their part in driving the change
  agenda forward
• Developing constructive communication and working
  practices between all stakeholders
• An inclusive change team approach to help
  generate solutions, inform decisions and
  implement change
• A proven, structured process for managing change
  that is adaptable and supported by appropriate
  skills and tools
• Recognition and management of rational, political
  and emotional aspects that influence change

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Key challenges to successful delivery

• Most boroughs have a detailed implementation plan
  in place for delivery in December.
• There will, no doubt, be some rational
  challenges and issues for all boroughs in the
  execution of the plan.
• There will also be some political and
  emotional challenges and this may be where
  TDA/GOL support can be focused. These challenges
  may include
• Getting newly formed groups of individuals to
  work as a high performing team
• Helping new teams let go of the old ways of
  working
• Acknowledging different cultures and value sets
• Managing a wide range of stakeholders
• Dealing with the political/emotional aspects of
  pooling budgets, relocating, changes in reporting
  structures
• Anticipating and managing implementation risks
• Change management capability and capacity

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The support may take a variety of forms - we will
take our lead from you based on your needs.

• 11 support, for example
• coaching, advice, assistance with planning,
  critical friend approach
• Team support, for example
• senior management team development of strategy,
  integrated working structures and governance
  arrangements
• IYS/TYS steering group working
• Establishment/development of
• Project teams/change teams
• Integrated working management groups
• Multi-agency panels
• Locality teams
• Event design/delivery, for example
• Engaging young people, parents/carers,
  communities
• Engaging local authority services and partners
• Multi-agency events to build evidence about today
  or vision/processes for the future
• Training in project management/change management
• Bringing like boroughs together to review
  progress, emerging practice and to discuss issues
  and challenges

The amount of TDA support available from April to
December 2008 is set out in the local Joint
Improvement Support Plan (JISP), agreed between
the authority and GOL.
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Tools and techniques to help us through the
change management process

• At each stage of the change process (mobilise,
  discover, deepen, develop and deliver) there is a
  range of tools and techniques that will help you
  through that part of the journey.
• A wide range of TDA change management tools and
  techniques are available at
• www.everychildmatters.gov.uk/deliveringservices/ta
  rgetedyouthsupport

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Resources
The TYS Self Assessment Tool, based on the TYS
delivery framework, is available online. Each of
the TYS leads have been given a user-id and
password to gain access to the on-line tool that
can provide a rapid check on where you are in
your local area against the delivery framework

• Copies of the following publications can be
  ordered at no charge from the TDA publications
  agent, Orbital Marketing Services, by phone or
  email, quoting the publication title and
  reference as below
• Contact Orbital at Tel - 0845 6060 323
• Email - tdapublications_at_omsg.co.uk
• Targeted Youth Support the pathfinders
  experience (DVD)
• Ref 327/5.07/EHS
• Targeted Youth Support delivery toolkit
  (CD-ROM)
• Ref 0368/08.07/EHS
• Targeted Youth Support a guide (booklet)
• Ref 299/03.07/BEL

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Sharing of good and emerging practice

• Most London boroughs have now completed, or are
  in the process of compiling, a case study to
  showcase aspects of good practice around IYSS and
  TYS.
• These, and others from across the country, can be
  found on the Every Child Matters website. The
  link is http//www.everychildmatters.gov.uk/deliv
  eringservices/tysemergingpractice/
• If you have some good practice we may not be
  aware of that you would like to publicise and
  share with others please contact your TDA process
  lead
• Nick Martin - nick.martin_at_tda.gov.uk
• Julia Prichard - julia.prichard_at_tda.gov.uk

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Web-based learning from the targeted youth
support toolkit

• Detailed guidance on the targeted youth support
  change process
• Over 70 case studies from the pathfinders
• Summaries of the pathfinders redesigned service
  models
• Cross-pathfinder analyses of the various
  approaches undertaken

This toolkit is a great resource for authorities
implementing targeted youth support - whether
they are new coming into the system or some way
down the line in developing integrated services.
It has the ability to provide online shared
learning across authorities and I have strongly
recommended that all our team make ongoing use of
it Director of Children's Services, Hertfordshire