January March 2005

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Quarterly Operations Review
January March 2005
Printing Copy Services
Human Resources
Operations
Customer Service Center
John Mullin Chief Information Officer
IS Statistics
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Printing and Copy Services
Activity Click Volumes Sales Dollars I Sales
Dollars II Survey Results Revenue Expenses R vs. E
Scott Perkins
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Printing ActivityShipments for FY 05
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Quick Copy Click VolumesCentral-ps vs PCS
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Quick Copy Sales DollarsFY 05 vs. FY 04
Positive number reflects an increase in sales
dollars in FY05 over FY04
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Small Offset Press and Misc. Sales DollarsFY 05
vs. Large Press Sales FY04
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Survey Results 3rd Quarter FY05
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PCS RevenueFY 05
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PCS ExpensesFY 05
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PCS Revenue vs ExpensesFY 05
(15,187)
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Human Resources
Technical Staffing Trends
Debee Lee
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Operations
Critical Systems Availability I II III
James Harper
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Customer Support Center
Call Volume Days to Fix Survey
Ratings Percentages
Monica Rowland
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Information Security Statistics
Michael Brown
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Wireless Update
Summary High Level Strategy Lawn Coverage Lawn
Statistics Lawn Priorities Expansion
Classrooms Expansion Common Spaces Expansion
Outdoors Expansion Enhancements Expansion
Sponsored Guests Industry Collaborations Wireless
Vision Lawn Virtual Team OIT, ITS, IS, PS, ART
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Summary

• High-level Strategy Snapshot
• Todays Wireless Coverage
• Expansion Roadmap
• Industry Collaborations
• Future Communications Vision

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High Level Strategy

• Communications Infrastructure Snapshot
• Applications do the right thing independent of
  underlying network.
• Start with Connectivity/Bandwidth
• Add Mobility
• Expand with presence and location based
  information to enable features

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High Level Strategy

• Communications Applications Snapshot
• Student Life
• Air Graffiti
• Events
• Directory
• Student Work
• Classroom technologies
• Buzzcard
• Where am I?
• Parking
• Campus map
• Building list

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LAWN Coverage - Map
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Todays LAWN statistics

• 658 peak concurrent users
• 10,500 unique users
• 1500 unique users per day
• 82 of users are students
• 50 of all students use LAWN
• 72 buildings with coverage
• 750 Access Points
• 650 LAWN
• 100 GTRI (non-LAWN)
• More stats http//monitor.lawn.gatech.edu

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LAWN Coverage - Priorities

• Classrooms
• Indoor Common Areas including residence halls
• Faculty Offices and Research Labs
• cost sharing on cabling and installation (total )
• Outdoor Common Areas
• Remaining Administrative Areas (as requested)
• Residence Hall Rooms (students request)
• Athletic venues (not currently planned)

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Expansion - Classrooms

• Campus classroom 802.11(b or g) coverage
• 70 today
• 90 by the first day of classes Fall 2005
• 99 by the first day of classes Spring 2006
• Upgrading to 802.11g
• The majority of classrooms will have 802.11g
  coverage by the first day of classes in Spring
  2006.
• The majority of all coverage will be 802.11g by
  this time next year.

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Expansion - Common Spaces

• Housing common spaces
• 12 areas covered including all freshman learning
  centers and dining halls (06/04)
• 16 top priority indoor and outdoor areas (08/05)
• 24 large lounges (12/05)
• 154 small lounges (TBD)
• Upgrade student center/student center
  commons/student services (08/05)

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LAWN Expansion - Outdoor

• Bus stops and routes - 35 done
• Signage - as strategic infrastructure
• WiFi on the buses - GT-Emory shuttle!
• Common areas (picnic tables)
• Event support (Buzzcard scanning) - coliseum
• Upgrades to G and FASTPASS on campus

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LAWN Enhancements

• News since last wireless update
• Blocking compromised hosts (02/05)
• manual policing based on reports
• Balanced firewall modifications (03/05)
• More security while supporting departmental and
  user needs
• Sponsored guest access - (05/05)
• FASTPASS on main campus (05/05)
• Scan for compromised hosts and malicious behavior
  (07/05)
• Automating policing function

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Sponsored guests

• guest/visitor guidelines on LAWN website
• requirements/restrictions
• sponsor responsible for all activity by guest
• sponsorship limit to employees
• short lived account 30 minutes to 5 days,
  renewable
• limit simultaneous use of guest account 2
• limit number of active guest accounts per
  sponsor 5
• guests cannot opt-out of inbound blocking (no
  services)
• block capability for some (abusive) users
• enable FASTPASS on campus to coincide
• attributes
• easy to create, via LAWN webpage
• generated userid (gtguest-ms)
• on guest login
• ULA w/checkbox on 1st login or until clicked
• longer delay before redirection with expiration
  and sponsor information

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Industry Collaborations

• Cingular/BLS Mobility - post-Olympics
• Research phones -
• GT Faculty usage for research
• John Peifer/MCG
• Stinger GPS location and signage support
• Mobile hotspot for passengers on buses
• Applications Task Force joint team
• Student Life, Student Work, Where Am I?
• COO/CTO Meeting in the future

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Industry Collaborations
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Industry Collaborations

• Biltmore Communications - FASTPASS
• Partnership for commercial services on GT
  infrastructure and with Tech Sq Hotel
• BCI Awarded City of Atlanta wireless contract
• Also working with GSU
• working towards enabling GT users access to other
  FASTPASS locations
• Siemens - Cingular partnership on UMTS lab in
  Cyntergy Bldg
• GT as first non-Cingular UMTS rollout

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Wireless Vision

• Seamless Wired/Wi-Fi/Cellular World
• Infrastructure
• Wi-Fi Buildout
• In-building cellular
• Layer 2 peering
• Towards a PBX model for voice and data
• Applications
• Security - emergency calls, campus announcements
• Classroom technologies - student response apps
• Research
• Location based services, student researchLAWN
  virtual team

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LAWN Virtual Team - OIT
Office of the Chief Information Officer
Chief Technology Officer Ron Hutchins
Chief Information Officer John Mullin
Project Coordinator I - Lynn Rosenfeld Senior
Admin.Secretary - Ginger Mayfield
Executive Director-Jim OConnor Sr. Project
Director-Jim Consuegra Telecomm Project
Director-Sam Rundles
Enterprise Information Systems Lori Sundal
Resource Management Barbara Roper
Policy Strategy Mike Brandon
Academic/Research Technologies Ron Hutchins
Information Technology Services Linda A. Cabot
Information Security Herb Baines
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LAWN Virtual Team - ITS
Director Linda Cabot
Business Manager Jennifer Belford
Technical Project Liaisons Rick Brown Steve Hodges
Receptionist/Secy Dorothy Lemons
Communications Holly Mullins Michael Shephard
Associate Director vacant
Associate Director vacant
Operations Center Dewey Baxter, Mgr. Barrett,
Olechny, Forlini, Guervara, Harper Pratt, Swann,
Williams, Breedlove, Belmonte, Fox, Temple,
Minyard Collaborative Appls Jonathan Huff,
Mgr. Bange, Vineyard, Agle, Belford, Arrowood,
McBroom Middleware Systems John Bryson,
Mgr. Douglass, Rhodes, Clough, Slack, Day,
Viduya Platform OS Technology - Central Ron
Wrey, Mgr. Craig, Lafiosca, Zhou, Chirhart,
Jones, Hagin
Telecom/Voice Services Lesley Montgomery,
Mgr. Holmes, Lambert, Howard, Hester, Academic
Technology Solutions Paul Arnold, Mgr McDaniel,
McAllister, Linderman, Allgood, Bowden, Gilmer,
McTeir, Washington, Lacy, Willingham,
Egger Support Center Monica Rowland, Mgr Bruce,
Jenkins, Helms, Smith Platform OS Technology -
Campus Kim White, Mgr. Eleazer, McMillon,
Blevins, Austin, Riding, Turner Distributed
Support Maria Hunter, Mgr. Abdullah, Arilagos,
Bailey, Becher, Blount, Burse, Callahan, Duncan,
Elston, Flowers, Glynn, Hunter, Jacobson, Benzer,
Kady, Lunsford, Nix, Okunlola, Phillips, Riggle,
Scott, Snelgrove, Strickland, Swaby, Tanner,
Travis, White, Zimmerman, Zwirblis
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LAWN Virtual Team - IS
Director Herbert Baines
Associate Director Victoria Anderson
Program Coordinator I Sabrina Huntley
Information Security Engineer I Michael Brown
Information Security Manager Willard Dawson
Information Security Program Manager Greg Hale
Information Security Engineer III Jonathan Glass
Senior Information Security Engineer Peter Wan
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LAWN Virtual Team - PS
Director Mike Brandon
Secretary Linda Hodge
Project Director II Jennifer Cowan
Project Director II Jaime Galiano
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LAWN Virtual Team - ART
Associate Vice Provost/ Chief Technology
Officer Ron Hutchins
Business Svcs. Mgr. Robin Greene
Sr. Admin. Secretary Denise Daniels
Architecture Infrastructure Earl Barfield
Southern Light Rail Director Brian Savory
Acad/Res. Anchor
Director, Network Svcs. Dave Leonard
Chief Engineer Bill Lawrence
Dept. Manager Dwayne Palmer
Chief Network Architect Cas DAngelo
Russ Clark Cynthia Morneweck Bert Bee-Lindgren
Instructional Technologies
Infrastructure
Wireless
Network Backbone
Firewalls
Network Integrity
HPC
Video
Glen Hickman Robert Toledano Lindsey
Prater Chris Hamlin Andrew Griffin
Scott Friedrich Jake Williams John Merritt Robb
Brantley George Brantley Graham Thomas Terry
Jackson Ron Lee Sherman Lofton Warren
Matthews Thomas Miller Bert Bee-Lindgren Dan
Forsyth Neil Bright
Kevin Pittman Cynthia Morneweck Teshia Roby Sean
Brennan
Mary Trauner Wenyue Xu
Matt Sanders Lindsey Prater Jake Williams Terry
Jackson Ron Lee
Graham Thomas Sherman Lofton
Dan Forsyth Sherman Lofton Graham Thomas IS
Personnel
Sean Brennan Bill Naivar Marshall Upshur Robert
Vineyard
Underline denotes lead
Italics denote multiple groups