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WSQA PEPD Mentor Training

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Session 1: Introduction to WSQA Mentoring role and responsibilities ... Development (PEPD) Mentors. Panel of Judges ... Mentor activities: individual review ... – PowerPoint PPT presentation

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Title: WSQA PEPD Mentor Training


1
WSQA PEPD Mentor Training
  • Session 1
  • Mentoring role and responsibilities

2
Course overview
  • PEPD Welcome- role and time commitment
  • Session 1 Introduction to WSQA Mentoring role
    and responsibilities
  • Session 2 Mentoring at site visit

3
First things first!
  • THANK YOU!
  • WSQAs mission Improving the way we live, learn,
    and work in Washington by helping organizations
    improve through the use of the Baldrige Criteria
    for Performance Excellence

4
Session 1 Objectives
  • WSQA Overview
  • Ethics Review
  • PEPD Time commitment
  • PEPD Roles and Responsibilities
  • Lite and Full Examination Process Review

5
Introductions
  • Name, organization, what you do
  • Questions and expectations?
  • What do you like to do when youre not working?

6
1. WSQA organization overview
7
What is WSQA?
  • Created by State law to
  • Promote excellence
  • Recognize achievement
  • Educate and train
  • Patterned after the Baldrige National Quality
    Award
  • Awards presented annually by the Governor
  • Awarded to private, public, and not-for-profit
    organizations in manufacturing, service,
    education, and healthcare

8
What is WSQA?
  • WSQA is a 501(c)(3) nonprofit organization
    supported by
  • Corporate donations
  • Individual memberships
  • Workshop, collaborative and conference fees
  • Many (many, many!) volunteer hours

9
Who is WSQA?
  • Examiners
  • Lite Assessment
  • Full Assessment
  • Certification follows assessment
  • Senior Examiners
  • Level 3 Team Leads
  • Scorebook Editors
  • Panel of Examiner Process Development (PEPD)
    Mentors
  • Panel of Judges
  • Board of Directors
  • Advisory Panel
  • Executive Director and support team

10
WSQA Primary Differences from National
  • Focus on helping organizations improve
  • Offer both Lite and Full applications
  • Provide levels of recognition for Full
    applications
  • Offer Executive Briefings
  • Clarify comments
  • Provide insight on methods of improvement if
    asked
  • Organizational structure

11
Process Primary Differences w/ National
  • Do not have the administrative staff
  • Utilize software
  • All applicants go through consensus. Some full
    applicants go to site visit.

12
2. WSQA Ethics Review
  • Ethics Statement
  • Software usage included in ethics
  • Conflict of Interest form and statement

13
Conflict of interest issues
  • WSQA seeks to avoid conflict of interest to
    protect process integrity
  • Conflicts are frequent!
  • First step in assignment process determine any
    conflicts

14
3. PEPD Time Commitments
  • Monthly meeting 1 ½ hour
  • Lite team mentoring Quarterly
  • E-mails ½ hour
  • Review examiner inputs stage 1- 1.5 hour
  • Follow up with team members- .5-1hour
  • Review consensus comments- 2 hours
  • Consensus meeting 4-6 hours
  • TOTAL 10 hours for lite process
  • Team involvement 1-2 hours /month (optional)
  • TOTAL TIME COMMITMENT 4- 6 hours/month

15
4. PEPD Roles Responsibilities
  • Process Ethics
  • Process Integrity- Team follows process
  • Process Completion
  • Examiner growth- Mentoring
  • Process Improvement
  • Monthly meetings
  • Examiner training input
  • Process improvement input

16
Mentor roles and responsibilities All teams
  • KEY Responsibilities
  • Ensure assessment process integrity
  • Enhance feedback report value
  • KEY Roles
  • Information resource
  • Process monitor
  • Coach/mentor to Lead Examiner and team members

17
Mentor roles and responsibilities All teams
  • Information resource answer team questions on
    process, criteria, scoring
  • Process monitor work with lead, then observe
    and coach
  • Team-building approaches and techniques

18
Mentor activities individual review
  • (Full) Review category lead/back-up assignments
    with Team Lead, ensure theyre communicated to
    the team on time
  • Team establishes a single Key Factors list
  • Review provide early feedback to individual
    examiners (upon completion of Cat. 1)
  • Worksheets are complete
  • Comments are clear
  • Key Factor selections are appropriate
  • Comments appropriately references the application

19
Mentor activities consensus
  • Coordinate consensus
  • Full work with Lead
  • Lite work with team
  • Ensure teams are prepared
  • Ensure traceability from Key Factors to feedback
    comments
  • Provide answers, guidance

20
Mentor activities consensus
  • FULL Monitor consensus process
  • Participate in phone calls/meetings
  • Ensure traceability from Key Factors to feedback
    comments
  • Provide answers, guidance

21
4-stage team-building approach
  • Clarify the collective goals
  • Identify those inhibitors that prevent them from
    reaching their goals and remove them
  • Put in place enablers that assist them
  • Measure and monitor progress, to ensure the goals
    are achieved

From http//www.teamtechnology.co.uk/tt/t-articl
/tb-basic.htm
22
PEPD Taskforce Groups
  • Examiner Training
  • Process Review
  • Governance
  • Repeat Applicant Process

23
5. WSQA Full and Lite Process
  • Comparison Table- website
  • http//www.wsqa.net/criteria.php
  • Time Table website

24
Lite Differences
  • Use only first 4 scoring bands
  • Scoring by category (not item)
  • Uses a subset of full criteria questions
  • Do not use key themes
  • Goes through Consensus, does not go to site visit
  • 2-3 examiners per team (often entry level
    examiners)
  • No Team Lead since there are only 3 examiners.

25
Stages of the Lite Process
26
Preparing for independent review
  • Read the criteria
  • Read the application
  • Familiarize yourself with the online tool
  • Site http//www.shawresources.com/
  • Login information in email from WSQA
  • Training at https//cc.readytalk.com/play?ido6d1b
    4j9 (part 1) and https//cc.readytalk.com/play?id
    gc87umbs (part 2)
  • Check in with Team Lead on Key Factors and after
    entering category 1 and associated results

27
6. Examiner Software
  • Down load manual and webinar from our website
  • http//www.wsqa.net/Extimetable.php
  • Log on to Examiner software at
  • https//www.shawresources.com/pea2007

28
  • THANK YOU!!
  • Your support and participation as Examiners helps
    us all by helping WSQA fulfill its mission!
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