Human Factors Training in Aircraft Maintenance

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• Human Factors Training in Aircraft Maintenance
• LTTs Blended Training Concept

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Agenda
Why Human Factors Training
Customer Requirements for Human Factors Training
Human Factors Blended Training Concept
Application for Continuation Training
Cost consideration of the Blended Training
approach
Questions and Answers
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Why Human Factors Training Personnel
development is a challenging task in MRO the
industry
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Human Factors Blended Training Who in the
Maintenance Organisation needs training

• Part 145
• Postholder Manager and Supervisor
• Technicians Mechanics
• Planner Engineers
• Technical Record Staff
• Quality Control Quality Assurance Staff
• Specialised Services Staff
• Human Factors Trainer
• Purchasing and Store Department Staff
• Ground Equipment operators
• Contract Staff in the above Categories

• Part 66 Module 9
• Certfying Staff CAT A B1 B2 Basic Training

• Part 145.35 Continuation Training
• Certfying Staff CAT A B1 B2 C

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Agenda
Why Human Factors Training
Customer Requirements for Human Factors Training
Human Factors Blended Training Concept
Application for Continuation Training
Cost consideration of the Blended Training
approach
Questions and Answers
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Customer Requirements for Human Factors Training
General Contractual Issues

• About 4000 technical management and quality
  audit personnel to be trained by September 2006
• The expected training concept must
• comply with applicable regulation Part 66 M9 and
  Part145
• must provide means to evolve for continuation
  training
• affect worker performance and reduce failure cost
• Improve overall training cost by 20 against the
  conventional training

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Customer Requirements for Human Factors Training
Pedagogy Issues

• Something new not the same old 2-3 days of
  instructor-led lecture / discussion
• Use of modern media adapted to our customers IT
  standards
• Delivery system that adapts to individual learner
  knowledge and experience
• A means to ensure consistent delivery of training
  contents for large target group
• A means to ensure delivery of training in German
  English or other languages

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Customer Requirements for Human Factors Training
Technical Issues

• Keeps student records in LTT Learning Management
  System
• Transfer student records to customers HR
  database
• eLearning portion must run as intranet and
  internet application
• eLearning portion must have individual pass
  worded sign-ons
• Training solution must meet all of the above for
  Regulatory oversight

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Customer Requirements for Human Factors Training
Expected and Not-Expected Challenges

• Development Phase
• Company Firewalls and dual service on intranet
  and internet
• Record keeping on LTT and Customer Human Resource
  database
• Participation of several customer groups in
  formative evaluation
• Internal Old School politics

• Initial implementation phase
• Motivation of work planners to allocate time in
  the daily work schedule
• Trainees discipline to control learning by
  themselves

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Agenda
Why Human Factors Training
Customer Requirements for Human Factors Training
Human Factors Blended Training Concept
Application for Continuation Training
Cost consideration of the Blended Training
approach
Questions and Answers
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Human Factors Blended Training Concept A
threefold approach
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Human Factors Blended Training Concept Meeting
the Module 9 Knowledge Requirements

• About six hours highly interactive web based
  training
• Adapts to individual learner knowledge and
  experience
• A means to ensure consistent delivery of training
  contents
• individual pass worded sign-ons and transfer of
  records to customers HR database

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Human Factors Blended Training Concept On-line
Qualification Exercises
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Human Factors Blended Training Concept
Objectives of the Day 2 Workshop

• To reinforce the information from the Web-based
  training with practical demonstrations.
• To ensure that all maintenance human factors
  questions and issues can be discussed.
• To demonstrate human factors concepts as
• The Dirty Dozen in Action - a real scenario
• Communication (Flight Ground Crews)
• Exercises for maintenance incidents investigation
  with attention to Contributing Factors and
  Corrective Actions
• Examination to fulfil Part 147 standards for
  approved training

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Human Factors Blended Training Concept What
did we achieve so far

• 3900 students automatically registered into
  Learning Management System
• eLearning began about mid-March 2003 for first
  scheduled students
• 1st workshop took place May 13th 2003 followed
  by three more test runs
• About 1500 people will have attended the one day
  workshop

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Agenda
Why Human Factors Training
Customer Requirements for Human Factors Training
Human Factors Blended Training Concept
Application for Continuation Training
Cost consideration of the Blended Training
approach
Questions and Answers
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Application for continuation Training General
Concept for Continuation Training

• New developments in the field of Human Factors
  research and experience
• Analysis of errors and incidents in the
  individual organisation

• Qualify HF personnel to apply the systematic
  approach to analyse incidents and build
  investigations exercises
• Train the trainer programme for HF Continuation
  training concept
• Subscription for access to a pool of electronic
  event investigation exercise
• Participation in continuation training workshops
  once a year

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Application for Continuation Training How to
participate in event investigation exercise
development
Storyboard
Delivery
Selection
Analysis
Production

• The concept of Contributing Factors and
  Corrective Actions has been derived from
• Dirty Dozen Concept from Transport Canada
• Maintenance Error Decision Aid (MEDA) from
  Boeing
• Corrective Action Plan from the US Nuclear
  Power Industry

Customer
LTT
InfoWerk
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Agenda
Why Human Factors Training
Customer Requirements for Human Factors Training
Human Factors Blended Training Concept
Application for Continuation Training
Cost consideration of the Blended Training
approach
Questions and Answers
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Saving opportunities through blended training
solutions E. g about 20 reduction in Human
Factors training

• Conservative consideration because not counting
• Benefits of using the Teachable Moments
  (learning time / pace / place)
• Review opportunities for trainees without an
  instructor

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Cost Analysis Instructor-Led Training vs.
Blended Training vs. WBT
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Design Development and Delivery Costs for a
2-day Training
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Summary one opportunity to achieve flexibility
in delivering training
Thank you for listening ! Are there any questions