Maintenance Training At Cathay Pacific Technology Supporting Competency

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Maintenance TrainingAtCathay PacificTechnology
Supporting Competency

• Alan Glen
• Manager Ground Training Cathay Pacific
• September 07

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Cathay Pacific Technical Training
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Who Are Our Training Customers

• Cathay Pacific - Flight Operations
• Dragonair - Flight Operations
• Air Hong Kong - Flight Operations
• Cathay Pacific - Line Maintenance
• Supporting Cathay Dragonair and Air Hong Kong
• Hong Kong line maintenance base maintenance
  handled by our sister company HAECO

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Combining Maintenance And Flight Training In One
School

• This has been Cathays policy for a long time.
• Efficient
• Allows trainers to have and to share the bigger
  picture with their customers.
• Simulation has always been accessible.

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Training Flight Crew vs. Training Maintainers

• Flight Crew Training has three basic elements
• Technical (Web Based Training face to face
  instruction and hands on in IPT ).
• Procedural (briefing practical in IPT/FFS).
• Handling (briefing practical in FFS base
  training line flying under supervision).
• Flight Crew have to show high levels of
  competency with rigorous practical testing often
  done in a simulated environment.

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Training Flight Crew vs. Training Maintainers

• CX historical maintenance training
• Knowledge (CBT instruction)
• Procedural (docs briefing some practical in
  FFSFTD and field trips)
• What competency did maintainers show at the end
  of this

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Knowledge is Good!

• Maintenance training has always had a strong bias
  towards knowledge.
• Weve expected our engineers to already be
  competent at the practical side with lots of
  hands on experience allowing them to apply this
  knowledge.
• 66/147 very clear on the measurement of the
  knowledge requirements is it so clear on the
  practical

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Time Does Not Equal Experience

• Two weeks at a base station MRO is not the same
  as two weeks (or even two months) at a line
  station!!!
• This becomes a greater issue with the current
  generation of aircraft Complex yet Reliable.
• Experience is being diluted the industry is
  growing the demographics of the maintenance
  workforce is changing and technology is moving
  on.

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Support Aids Have Moved On Too!

• Better fault reporting (AHM AIRMAN)
• Better manuals
• Better BITE
• Maintenance is far more procedural than before
• Its less about knowledge and more about
  competence with systems and procedures.

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The New Reality

• Knowledge is important but its more about
  competence with the support tools.
• Technology can assist with this.

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What Type Of Maintenance Training Do We Provide

• HKAR 66 / 147 B1 and B2
• Recurrent Training
• Engine Run Up
• Cabin Product
• A License
• On Call

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How Can Technology Support

• Cathay has invested in Maintenance Training
  Simulation
• 777-300 Virtual Maintenance Trainer in service.
• Full simulation with BITE and malfunctions.
• A320/ A330/ A340 Virtual Maintenance Trainer -
  EIS 4Q 2007.
• B747-400 3d Maintenance Trainer EIS January 2008.

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How Can Technology Support

• We use these trainers to give students hands on
  practice in using the aircraft systems and also
  to perfect troubleshooting and maintenance
  procedures.
• All in a safe and repeatable environment.

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What We Can Do In The Classroom
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Challenges

• Existing curriculum and materials need to be
  overhauled!
• Trainers need support in their new roles!
• Developing and measuring competency is very
  different from imparting knowledge.
• We need to get the maximum benefit and credit out
  of our investment in technology.

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Summary

• Competence is where we need to move to as an
  industry.
• Our experience to date has been very positive
  but the effort required is not to be
  underestimated.
• This equipment is expensive industry has to look
  at this as an issue if it is going to become
  widely adopted.

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• Thank You