Boosting employee motivation without

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Boosting employee motivation without
THE BANK
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about the Group

• Europes leading specialist electrical retailing
  group

• 1450 stores and online stores across 27 countries

• 40,000 employees group wide

• 27,000 UK employees

• UK Brands - Currys, Currys.digital ,PC World and
  dixons.co.uk

June Diamond
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Boosting Employee Motivation by
encouraging and enabling a wider recognition
culture

• Major recognition scheme changed to include
  operational as well as sales colleagues
  

• Recognition intranet site set up for store
  colleagues to publicly say thank you and
  well done

• Support provided for Ad-hoc Being the Best
  awards

• Introduced Recognition Tool Kit for line
  managers guidance

explaining why recognition is so important and
providing line managers with ideas for building
an effective recognition culture within their
own teams.
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Recognition Tool Kit
the tool kit covers ..
Reward Recognition Adding Value Starting
Out Golden Guidelines Celebrating with NO COST
ideas Celebrating with LOW COST
ideas Celebrating with HIGHER COST
ideas Fulfilment Ideas for presentation
material The Dreams Team
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Boosting Employee Motivation by
changing incentive schemes to reward collective
team performance instead of just
individuals

• Reflected the change in overall reward structure

• Team Banks introduced - initially in to Currys
  then expanded to Currys.digital and PC World
  stores

• All UK retail stores now have a TEAM BANK ACCOUNT

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Team Banks
enable teams to celebrate their successes and
enhances the team spirit within our stores.

• Short term incentives schemes changed to offer
  prizes which credit Team Banks

• Prizes structured to reflect the number in team

• Regional Managers given a cheque book to make
  ad-hoc rewards

• Small amounts add up to major celebrations and
  events for the most successful

• The bank balance belongs to the team - they
  decide how to use it

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Team Banks
Every 4 weeks each store receives a statement
SampleAccount
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Team Banks
Store teams choose how they use the money in
their bank account.
On average 90 withdrawals are made every 4 weeks
for

• Dinners and Celebrations

• Activities - Go Karting, Bowling, Paint Balling

• Charitable donations - many teams donated their
  balance to the Tsunami appeal

• One store recently ordered a luxury sofa for
  their refurbished staff room

• Seasonal goodies - Christmas Hampers, Easter
  Eggs etc

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Team Banks
Some colleagues go even further afield
With co-operation from colleagues in other stores
the Currys Redditch team made a trip to Stockholm
and visited colleagues in El Giganten
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Team Banks
and a team from PC World organised several group
trips to Paris
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Team Banks
Have we broken the Bank?

• No - there has been little increase of incentive
  spend

Have we boosted Motivation?

• Yes - 1000s more colleagues feel valued because
  their
  contribution has been recognised

• Yes - We reinforce the one team way of working

• Yes - Weve said its good to have fun at work

• Yes - Team Banks motivate teams to achieve time
  and time again

• Yes - Our most recent colleague and customer
  survey shows a rise in the level of
  satisfaction