Facility Layouts. Fixed-position layout All resources needed for a product are brought to a ... Traditional view: No such thing as defect free. Cutting costs main goal ... – PowerPoint PPT presentation
The development and administration of the activities involved in transforming resources into goods and services.
3 Operations Management
Operations vs. production or manufacturing
- production and manufacturing are terms which represent the activities involved in producing a TANGIBLE product.
4 The Transformation Process
Conversion of INPUTS to OUTPUTS
Inputs your resources
Outputs goods services and ideas
5 Operation Management in Service Industries
Service are intangible
Resources you use may be different
Goods manufactured prior to purchase..not the case with servicesafter-the-fact
6 Manufacturers Vs. Service Providers
5 basic differences
(1) Nature and consumption of output
- Tangible vs. intangible products
- Level of customer contact
Uniformity of inputs
- easier for manufacturers
7 Manufacturers Vs. Service Providers
Uniformity of output
- final product varies in services
- more labor-intensive (service)
- more capital intensive (manufacturers)
Measurement of productivity
- complex process for service
8 Steps in Planning and Designing Operations Systems
Planning the product
2. Designing the operations process a. standardi zation b. modular design c. customization
9 Steps in Planning and Designing Operations Systems
Planning the facility
- layout (fixed process product)
- technology (CAD CAM etc.)
10 Facility Layouts
Fixed-position layout All resources needed for a product are brought to a central location.
Process layout Layout is organized into departments that group related processes.
Product layout Production is broken down into relatively simple tasks assigned to workers positioned along a line.
11 Managing Logistics
Logistics all activities involved in getting product to customer
12 Types of Inventory 13 Managing Inventory
Inventory control process of determining how many supplies and goods are needed and keeping track of this
Economic Order Quantity Model
Just-in-time Inventory Mgmt.
Material-Requirements Planning (MRP)
14 Managing Quality
How do you measure quality
Traditional view No such thing as defect free
Cutting costs main goal
Contemporary view Vital component
15 National Quality InstitutePrinciples of Business Excellence
Leadership through involvement
Primary focus on stakeholders/customers and the market place
Cooperation and teamwork
Prevention based on process management
16 National Quality InstitutePrinciples of Business Excellence
5. Factual approach to decision making
6. Continuous learning and people involvement
7. Focus on continuous improvement
8. Fulfillment of obligations to all stakeholders and society
17 Managing Quality
Total Quality Management
Both demonstrate a commitment to quality
18 ISO 9000
International Organization for Standardization
ensure consistent product quality under many circumstances
involves a lot of documentation on training etc.related to any quality processes
now for service providers too
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