Change is a Continuous Process

1
Change is a Continuous Process
______________

2
Organizational Change
______________

• The main reason why change is often difficult
  in organizations is because the people who have
  been successful in the current culture are the
  very ones who must institute the change.

3
Organizational Change
______________

4
PLAN
______________

• Recognize a perceived need for change
• Vision Statement
• Sets the direction for change
• Specifies how the organization is going to
  respond to the perceived need for change
• Gap Analysis
• Measurable difference between where the
  organization is and where it wants to be
• Change Plan
• Start small so you dont lose control

5
DO
______________

• Communicate the Vision Statement
• It takes time for people to hear, understand, and
  believe the message
• People will change if they understand why they
  have to - Whats in it for me?
• Explorers
• Open to new ideas Rare
• Conservatives
• Will change if you show them why Majority
• Inhibitors
• Accept change only because they have to

6
CHECK
______________

• Reevaluate the Vision
• Make sure conditions have not changed
• Dont let people forget the vision
• Evaluate the Direction of Change
• Make sure you are measuring the right things
• Failures Plateaus
• Usually caused by poor planning
• If youre standing still, youre really moving
  backwards

7
ACT
______________

• Continuous Improvement
• Look for additional areas for change
• New changes should be easier
• Change is now part of the organizations culture.
  
• Change should have short-term results
• Society is changing so fast you need to see some
  results in at least 6 to 12 months
• People will get frustrated if goals are too
  long-term

8
100 Years Ago
______________

• 1. The average life expectancy in the United
  States was forty-seven.2.  Only 14 percent of
  the homes in the United States had a
  bathtub.3.  Only 8 percent of the homes had a
  telephone.  A three minute call fromDenver to
  New York City cost eleven dollars.4.  There
  were only 8,000 cars in the US and only 144 miles
  of paved roads.5.  The maximum speed limit in
  most cities was 10 mph.6.  Alabama,
  Mississippi, Iowa, and Tennessee were each more
  heavilypopulated than California.  With a mere
  1.4 million residents, Californiawas only the
  twenty-first most populated state in the
  Union.7.  The tallest structure in the world
  was the Eiffel Tower.8.  The average wage in
  the US was twenty-two cents an hour.  The
  averageUS worker made between 200 and 400 per
  year.9.  A competent accountant could expect to
  earn 2000 per year, a dentist2500 per year, a
  veterinarian between 1500 and 4000 per year,
  and amechanical engineer about 5000 per
  year.10.  More than 95 percent of all births in
  the United States took place athome.11. 
  Ninety percent of all US physicians had no
  college education. Instead,they attended medical
  schools, many of which were condemned in the
  press andby the government a "substandard."12. 
  Sugar cost four cents a pound.  Eggs were
  fourteen cents a dozen.13.  Coffee cost fifteen
  cents a pound.14.  Most women only washed their
  hair once a month and used borax or eggyolks for
  shampoo.15.  Canada passed a law prohibiting
  poor people from entering the countryfor any
  reason, either as travelers or immigrants.16. 
  The five leading causes of death in the US
  were     1. Pneumonia and influenza     2.
  Tuberculosis     3. Diarrhea     4. Heart
  disease     5. Stroke17.  The American flag
  had 45 stars.  Arizona, Oklahoma, New Mexico,
  Hawaiiand Alaska hadn't been admitted to the
  Union yet.18.  Drive-by-shootings -- in which
  teenage boys galloped down the street onhorses
  and started randomly shooting at houses,
  carriages, or anything elsethat caught their
  fancy -- were an ongoing problem in Denver and
  othercitiesin the West.19.  The population of
  Las Vegas, Nevada was thirty.  The remote
  desertcommunity was inhabited by only a handful
  of ranchers and their families.20.  Plutonium,
  insulin, and antibiotics hadn't been discovered
  yet.21.  Scotch tape, crossword puzzles, canned
  beer, and iced tea hadn't beeninvented.22. 
  There was no Mother's Day or Father's Day.23. 
  One in 10 US adults couldn't read or write.  Only
  6 percent of allAmericans had graduated from
  high SCHOOL.24.  Some medical authorities
  warned that professional seamstresses were aptto
  become sexually aroused by the steady rhythm,
  hour after hour, of thesewing machine's foot
  pedals.  They recommended slipping bromide --
  whichwasthought to diminish sexual desire --
  into the woman's drinking water.25.  Marijuana,
  heroin, and morphine were all available over the
  counter atcorner drugstores.  According to one
  pharmacist, "Heroin clears thecomplexion, gives
  buoyancy to the mind, regulates the stomach and
  thebowels, and is, in fact, a perfect guardian
  of health."26.  Coca-Cola contained cocaine
  instead of caffeine.27.  Punch card data
  processing had recently been developed, and
  earlypredecessors of the modern computer were
  used for the first time by thegovernment to help
  compile the 1900 census.28.  Eighteen percent
  of households in the United States had at least
  onefull-time servant or domestic.29.  There
  were about 230 reported murders in the US
  annually.

9
Why Do Employees Resist Change?
______________

• Managers and employees view change differently
• Managers
• Change is an opportunity for growth
• Employees
• Change is disruptive and it upsets the balance
• Personal Compacts
• Employees and management have reciprocal
  obligations and commitments to one another

10
Expectancy Theory
______________

• People ask themselves
• Whats in it for me?
• How hard will I have to work to get it?
• What are my real chances of getting it?
• Do I really want whats in it for me?

11
Reaching and Changing Frontline Employees
______________

• Dont communicate values, communicate facts
• Communicate values through your actions
• Trust, Teamwork Tomorrow
• The most effective way to communicate change is
  informally, face-to-face, one-on-one!
• Spend 80 of your change process time, money and
  effort on front-line supervisors.