Session 4 Communication

1
Session 4 - Communication

• Agenda
• Current news events
• Active listening exercise
• Mini-Lecture from Chapter reading
• Break
• Project Team Breakout

2
The Communication Process
3
Interpersonal Communication

• Communication Modes
• Verbal Communication
• Symbolic Communication
• Nonverbal Communication
• Electronic Communication

4
Interpersonal Communication Cont.

• Barriers to Effective Communication
• Information Overload
• Kind of Information
• Source of Information
• Imputing Ones Own Knowledge to Others
• Physical Location and Distractions
• Defensiveness

5
Interpersonal Communication Cont.

• Improving Interpersonal Communication
• Sending Skills
• Active Listening
• Empathy
• Reflecting
• Feedback

6
Organizational Communication

• Knowledge Management
• Explicit knowledge
• Tacit knowledge
• Interactive learning environment
• Communication Networks
• Formal Communication Networks
• Informal Communication Networks

7
Organizational Communication Cont.

• Organizational Symbols and Rituals
• House Organs
• Communication Roles
• Gatekeepers
• Liaisons
• Opinion Leaders
• Participants/Isolates

8
Organizational Communication Cont.

• Media Richness and Communication Effectiveness
• Media Richness and Computer-Mediated
  Communication
• Social Influence Model of Technology Use
• Managerial Implications

9
Envisioning and Communicating Organizational
Change
10
Ethics In Organizational Communication

• Integrity
• Competence
• Consistency
• Loyalty
• Openness

11
Conclusion
12
Chapter 4 - Communication
13
The Communication Process
14
Interpersonal Communication

• Communication Modes
• Verbal Communication
• Symbolic Communication
• Nonverbal Communication
• Electronic Communication

15
Interpersonal Communication Cont.

• Barriers to Effective Communication
• Information Overload
• Kind of Information
• Source of Information
• Imputing Ones Own Knowledge to Others
• Physical Location and Distractions
• Defensiveness

16
Interpersonal Communication Cont.

• Improving Interpersonal Communication
• Sending Skills
• Active Listening
• Empathy
• Reflecting
• Feedback

17
Organizational Communication

• Knowledge Management
• Explicit knowledge
• Tacit knowledge
• Interactive learning environment
• Communication Networks
• Formal Communication Networks
• Informal Communication Networks

18
Organizational Communication Cont.

• Organizational Symbols and Rituals
• House Organs
• Communication Roles
• Gatekeepers
• Liaisons
• Opinion Leaders
• Participants/Isolates

19
Organizational Communication Cont.

• Media Richness and Communication Effectiveness
• Media Richness and Computer-Mediated
  Communication
• Social Influence Model of Technology Use
• Managerial Implications

20
Envisioning and Communicating Organizational
Change
21
Ethics In Organizational Communication

• Integrity
• Competence
• Consistency
• Loyalty
• Openness

22
Conclusion