The Balanced Scorecard: what, why and how

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The Balanced Scorecard what, why and how?
Thierry GARROT (CANEGE Nice Sophia
Antipolis) WP3 team Adam CHMIELEWSKI (PUW
Lublin) Susanna SANCASSANI (METID
Milan) Alessandra TOMASINI (METID Milan) Florence
DUCREAU (CANEGE Nancy Université) Bernard LAUCH
(CANEGE Nancy Université) Maria PSILLAKI (CANEGE
Nice Sophia Antipolis) Sylvie ROCHHIA (CANEGE
Nice Sophia Antipolis)
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Plan of the presentation

• What is the Balance ScoreCard (BSC)?
• Four dimensions
• A set of indicators
• Design for decision
• Why did we implement the BSC?
• An initial requirement
• Adapted to HEI management
• How could you use it?
• Technical aspects in data collecting
• Strategic aspects
• Impacts and issues

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Whats BSC? Four dimensions
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Whats BSC? Four dimensions
FINANCIAL F.1. Percentage of E-learning
expendituresin University budget F.2.
Percentage of E-learning incomes in University
budget
CUSTOMERS/STUDENTS C.1. People concerned by
E-learningin University C.2. Percentage of
E-learning students C.3. Number of additional
servicesprovided on web
INTERNAL BUSINESS PROCESS I.1.a/b Media and
Interaction on web courses I.2. E-Learning
technical process capacity I.3. E-learning tools
trainingper student, teacher and administrative
staff I.4. Users satisfaction withICT
E-learning tools uses ()
LEARNING GROWTH L. 1. Number of events
broughtby E-learning activities Conferences Pr
ojects New Partnerships
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Whats BSC? Design for decision
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Why BSC? An initial requirement

• Work on indicators relevant at HEI level
• Indicative for the regional, state or European
  ICTs policy
• We would like to work with a double approach
• one at micro economic level, inspired by HEI
  business and management perspectives. We would
  like to integrate dimension about the quality of
  services provided to customer and some indicants
  in a Balance Scored Cards approach.
• the other at macro economic level, with questions
  about the e-Learning progression in our
  societies. We would like to identify elements of
  its development.

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Why BSC? Adapted to HEI management

• BSC should be able to highlight questions as
• How e-Learning and ICTs uses is progressing in
  our HEI?
• Is this policy impact the number of e-Learning
  students and the quality provided?
• How this policy impact the ICTs uses?
• A proposition of balance scorecard models
  integrated several indicators on
• Educational subsystem,
• Organizational subsystem,
• Technological subsystem,
• and Financial subsystem.

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How BSC? Technical aspects in data collecting

• Data collection
• One database per year
• Fill with more than 100 basic inquiries
• Collect in Faculties at the lower level.
• Data aggregate
• All basic inquiries sum at University level
• Per each year
• Group in 11/12 indicators
• Data collection difficulties
• Some basic inquiries needed are too much detailed
  for the current Information System
• e-Learning activities are not always already put
  in the Information System as a specific item
• Some results are strategic an quite political.

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How BSC? Strategic aspects
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How BSC? Strategic aspects
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How BSC? Impacts and issues
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The Balanced Scorecard what, why and how?
Discussions