Community Driven Quality CDQ: Creating Partnerships for Improving Quality

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Community Driven Quality (CDQ)Creating
Partnerships for Improving Quality
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CDQContinuum of Participation
Collective action
Outsider control
Co-learning
Cooperation
Consultation
Compliance
Sustainability
Co-option
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What is CDQ

• A methodology to improve quality and
  accessibility of health care with greater
  involvement of the community in
• Defining
• Implementing and
• Monitoring
• the quality improvement process.

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Features of CDQ

• CDQ can be a complementary strategy toother QI
• Creation of a quality improvement
  partnershipbetween the community and health
  workers
• Exploration and sharing of both community and
  health worker perceptions of quality
• Operationalizes a shared rights and
  responsibilities approach

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Why Use CDQ

• Complements QI process by looking for answers
  outside health system
• Focuses on health issues that most affect
  community
• Empowers community through ownership and
  accountability of QI process
• Gains commitment for community resources
• Engages clients non-clients and health service
  personnel in dialogue and action

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Value Added of CDQ

• Beyond Quality Improvement
• Helps eliminate social and cultural barriers to
  better health
• Strengthens communitys capacity to improve
  health
• Creates mechanism for rapid mobilization around
  health priorities

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CDQ FRAMEWORK
BUILDING SUPPORT
COMMUNITY DEFINED QUALITY
HEALTH WORKER DEFINED QUALITY

BRIDGING THE GAP
WORKING IN PARTNERSHIP FOR QUALITY IMPROVEMENT
Increase communities sense of ownership of
health facility
Increase community capacity for social change
Improve provider job satisfaction
Shared rights and responsibilities for better
health outcomes
Improve client satisfaction
Better Health
Adapted for USAID MAQ-CDQ Subcommittee SAVE
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CDQ RESOURCES

• CDQ DAY CD ROM
• EngenderHealth Community COPE Manual
• Save the Children PDQ Manual
• PRIME CDQ Tool Kit