Lessons In Leadership for Kartas Highly Effective People

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Lessons In Leadership for Kartas Highly
Effective People
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This session and these principles are about

• Truly valuing individual differences
• Changing ourselves and our personal paradigms
• Engaging individual differences and a changed
  personal paradigm to reach third alternative
  solutions

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The most basic and powerful premise of Coveys
principles is that

• Between stimulus and response is our freedom to
  choose.

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Seven Habits of Highly Effective People

• 1. Be Proactive
• 2. Begin with the End in Mind
• 3. Put First Things First
• 4. Think Win-Win
• 5. Seek First to Understand, Then to Be
  Understood
• 6. Synergize
• 7. Sharpen the Saw

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Covey tells us these leadership principles must
be institutionalized within an organization and
that this change comes from the inside out.

• PERSONAL (Must be addressed first-get this
  muscle in shape.)-Lead an integrated, powerful
  life. Know yourself.
• INTERPERSONAL (While personal aspect is being
  addressed, develop this skill.)-Build trust and
  search for the third alternative. Win-Win
  attitudes create synergy within the organization.
• ORGANIZATIONAL (After personal and interpersonal
  are developed, we can move to develop
  this.)-Transitioning from managing people and
  things to managing things and leading people.

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Institutionalizing these principles takes thought
and work on our part.

• Leadership is
• a choice, not a position.
• communicating value so clearly that people come
  to see it themselves.
• Leaders are self-made, not born.

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Characteristics of Principle - Centered Leaders

• 1. They are continually learning.
• They read, seek training, take classes, listen
  to others, learn through both their ears and
  their eyes. They continually expand their
  competence, their ability to do things. They
  develop new skills, new interests. They discover
  that the more they know, the more they realize
  they dont know.
• 2. They are service oriented. They see life
  as a mission, not as a career. Each morning they
  yoke up, putting on the harness of service,
  thinking of others. They yoke up with others,
  learning to pull together.
• 3. They radiate positive energy.
• Their spirit is enthusiastic, hopeful,
  believing. When they come into contact with
  strong, negative energy sources, they tend either
  to neutralize or to sidestep this negative
  energy. They strive to be a peacemaker, a
  harmonizer, to undo of reverse destructive energy.

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• 4. They believe in other people.
• They believe in the unseen potential of all
  people. They feel grateful for their blessings
  and feel naturally to compassionately forgive and
  forget the offenses of others. They dont carry
  grudges. They refuse to label other people, to
  stereotype, categorize and prejudge.
• 5. They lead balanced lives. Their actions
  and attitudes are proportionate to the
  situation-balanced, temperate, moderate, wise.
  They live sensibly in the present, carefully plan
  the future, and flexibly adapt to changing
  circumstances. They have a healthy sense of
  humor. They are not extremists, thinking in
  terms of continuums, priorities, and hierarchies.
  They do not need to brag, drop names, borrow
  strength from possessions or credentials or
  titles or past achievements. They are open,
  simple, direct, and non-manipulative in their
  communication style.
• 6. They see life as an adventure.
• They savor life. They are truly interested in
  people and learn from them. They are not
  overawed by top government figures or
  celebrities. They resist becoming any persons
  disciple. One of their fixed principles is
  flexibility.

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• 7. They are synergistic.
• Synergy is the state in which the whole world is
  more than the sum of the parts.
  Principle-centered people are synergistic. They
  are change catalysts. They improve almost any
  situation they get into. They work as smart as
  they work hard. They are amazingly productive,
  but in new and creative ways. In team endeavors
  they build on their strengths and strive to
  complement their weaknesses with the strengths of
  others. They believe in others strengths and
  capacities.
• 8. They exercise for self-renewal.
• They regularly exercise for four dimensions of
  the human personality physical, mental,
  emotional, and spiritual.

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Teaching the Principles

• 1. We learn better when we know were going to
  teach it.
• 2. We dont really learn it until we apply it.
  Teaching it motivates us to apply it.
• 3. Teaching teaches us to be a better listener.
• 4. Teaching facilitates personal change, by
  helping us get outside our frame of reference.
• 5. Teaching facilitates bonding and horizontal
  learning.

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STIMULUS AND RESPONSE
Proactive
FREEDOM TO CHOOSE Self-Awareness Imagination Cons
cience Independent Will
Stimulus
Response
Reactive
Response
Stimulus
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FOUR AREAS OF CHOICE
Whole Person Paradigm
Mind
Spirit
Body
Heart
RESPECT, DEVELOP, BALANCE, SYNERGIZE
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FOUR ATTRIBUTES/ROLES OF LEADERSHIP
Vision/Pathfinding
(Mind)
Trust
(Spirit)
Conscience/
Modeling
Passion/
Discipline/
Empowering
Aligning
(Body)
(Heart)
Trust
Trust
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SYMPTOMS OF CHRONIC PROBLEMS
Ambiguity, Hidden Agendas, Political Games, and
Chaos
Low Quality, Bloated Costs, Inflexible, Slow
No Shared
Failure in the Marketplace Negative Cash Flow
Vision/Values
Low Trust
Dis-Empowerment
Misalignment
Interdepartmental Rivalry, Co-Dependency, Clear
Hypocrisies
Apathy, Moonlighting, Daydreaming,
Boredom, Escapism, Anger, Fear
Backbiting, In-fighting, Victimism,
Defensiveness, Not Sharing Information
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LEADERSHIP IS A...
POSITION (Formal Authority)
CHOICE (Moral Authority)
Might makes right
Right makes might (Best idea wins)
Loyalty above integrity
Integrity is loyalty
To get along, go along
Stubborn refusal
The wrong is in getting caught
The wrong is in doing wrong
The top people dont buy it
Ethos, Pathos, Logos
The top people dont live it
Be a model, not a critic
Image is everything
To be rather than to seem
No one told me
Ask recommend
I did what you told me to it didnt work. Now
what?
I intend to
There is only so much
There is enough and to spare
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TRUST (Emotional Bank Account)
DEPOSITS
WITHDRAWALS
Seek first to understand
Seek first to be understood
Keeping promises
Breaking promises
Honesty, openness
Smooth manipulation
Kindnesses, courtesies
Unkindnesses, discourtesies
Win-Win or No Deal thinking
Win-Lose or Lose-Win thinking
Clarifying expectations
Violating expectations
Loyalty to the absent
Disloyalty, duplicity
Apologies
Pride, conceit, arrogance
Receiving feedback and giving I messages
Not receiving feedback and giving You messages
Forgiveness
Holding grudges
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FREEDOM AND POWER IN PEOPLE TO CHOOSE
Creative excitement
LOVE
Heart-felt commitment
LEADERSHIP
DUTY
Cheerful cooperation
REWARD
Willing compliance
Malicious obedience
FEAR
MANAGEMENT
ANGER
Rebel or Quit
CHOICES
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BIRTHDAY GIFTS
(Mostly un-opened)

• Freedom and Power to Choose
• Principles (Natural Laws)
• Universal
• Timeless
• Self-Evident
• The 4 Intelligences

IQ
EQ
PQ
SQ
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FOUR NEEDS OF PEOPLE
TO LIVE Physical/ Economic Fairness/ Security
TO LOVE Social/ Emotional Kindness/ Respect
TO LEAVE A LEGACY Spiritual Meaning/ Integrity
TO LEARN Mental Developmental/ Use of Talents
CO-MISSIONING (Win-Win Agreement focused on
Desired Results-P/PC-Guidelines-Resources-Accounta
bility-Consequences)
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Physical Intelligence
PQ
Discipline
Focused
Realistic
Constant
Autonomous
Takes Initiative
Tenacious
Sets Expectations
Self-disciplined
Willing to Sacrifice
Decisive
Competent
Consistent
Emotional Intelligence
Spiritual Intelligence
EQ
SQ
Passion
Conscience
Optimistic
Integrity
Enthusiastic
Takes responsibility
Synergistic
Courageous
Wise
Moral
Fearless
Fair
Affirming
Humble
Motivating
Servant
Fun
Compassionate
Challenging
Ethical
Inclusive
Humor
People Oriented
Cause Oriented
Influential
Respectful
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The 4 Intelligences

• Mental (IQ)
• Physical (PQ)
• Emotional (EQ)
• Spiritual (SQ)
• Which one is the most important?

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Mental Intelligence

• Continuous, systematic disciplined study and
  education
• Cultivation of self-awareness
• Learning by teaching and doing

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Physical Intelligence

• Wise nutrition
• Consistent, balanced exercise
• Proper rest, relaxation and stress management

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Emotional Intelligence

• Self awareness
• Personal motivation
• Self regulation
• Empathy
• Social skills

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Spiritual Intelligence

• Integrity
• Being true to ones highest values and conscience
• Meaning
• A sense of contribution to people and causes
• Voice
• Aligning work with ones unique calling and gifts

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• Empathic Listening --
• the critical element in
• Leadership

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Listening Continuum
Within the Others Frame of Reference
5. Empathic Listening
Within Ones Own Frame of Reference
4. Attentive Listening
3. Selective Listening
2. Pretend Listening (patronizing)
1. Ignoring
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Listening In Own Frame of Reference

• Autobiographical Responses
• Evaluating judging, agreeing, disagreeing
• Advising telling what to do
• Probing asking questions
• Interpreting explaining motives behaviors

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Listening In Others Frame of Reference

• Listen as a translator
• Repeat using same words
• Restate content with new words
• Reflect feeling in same words
• Reflect feeling and rephrase content

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Listening Communication

• Communication a key to leadership
• Less a matter of intellect
• Much more a matter of
• Understanding others points of view
• Acceptance of others
• Building trust
• Empathic listening promotes EQ

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Listening The 4 Roles

• Empathic listening
• Promotes empowerment (EQ)
• Shows kindness and respect
• Helps understand others feelings
• Builds atmosphere of trust
• Enhances leaders influence
• Fosters third alternative solutions

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• The Third Alternative
• Building a win-win solution

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Moving to the third alternative
Synergy
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Win/Lose Lose/Win
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Compromise
1
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Maturity Continuum
7 Sharpen the saw
Interdependence
Public Victory
6 Synergize
5 Seek first to understand, then be
understood
4 Think win-win
Independence
3 Put first things first
Private Victory

• Be Proactive

• Begin with the

end in mind
Dependence
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Time Management - Leadership
Urgent
Not Urgent
Crisis Pressing problems Dead-line driven
projects, meetings and preparation
Modeling Pathfinding Aligning - Vision Empowering
Y E S
I m p o r t a n t
Needless interruptions Unnecessary
reports Unimportant meetings, phone,
mail/email Other peoples minor issues
Trivia, busywork Some phone calls Time
wasters Escape activities Irrelevant mail
N O
As leaders mature, minimal time is spent doing
not important things, significant time is spent
on important not urgent
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Leaders at Karta

• Exist at every level in the organization
• Leaders must
• Create an open atmosphere for honest exchange
• Maintain a balance EQ, IQ, SQ, PQ
• Focus more on important, non urgent
• Learn to listen empathetically
• Build trust and empowerment (win-win attitude)
• Develop the Characteristics of Principle -
  Centered Leaders