Claire Carter - PowerPoint PPT Presentation

1 / 11
About This Presentation
Title:

Claire Carter

Description:

What Anglian Water are doing. 3. The traditional front line ... Anglian Water's initiatives. Skills and Behaviours framework. Multi-strand resource strategy ... – PowerPoint PPT presentation

Number of Views:271
Avg rating:3.0/5.0
Slides: 12
Provided by: AB65
Category:
Tags: anglian | carter | claire

less

Transcript and Presenter's Notes

Title: Claire Carter


1
Technical knowledge vs Management skills
  • Claire Carter
  • Colin Usherwood

2
Introduction
  • The traditional FLM role
  • Why the role is changing
  • How the role is changing
  • What Anglian Water are doing

3
The traditional front line managers role
  • What did it entail?
  • Managing workload resources
  • Enforcing rules
  • Taking key decisions
  • How was it obtained?
  • Climbing the ladder
  • Change in overall trend of careers

4
The need for change
  • Industry facing changing environment
  • Customer expectations
  • Introduction of competition
  • Increased energy costs
  • Increased legislative demand
  • Climate change
  • Organisations need to respond
  • Limitations of traditional efficiency gains
  • Organisations need fundamental changes

5
Additional requirements of the role
  • Change management
  • Enhance team performance
  • People management skills
  • Stakeholder management

6
What is being done about it?
  • Anglian Waters initiatives
  • Skills and Behaviours framework
  • Multi-strand resource strategy
  • Essentials for Management
  • Licence to Operate

7
Skills and Behaviours Framework
  • Applies to whole company, not just those in
    management roles
  • 10 skills behaviours
  • Personal skills
  • Technical knowledge/expertise
  • Increasing levels of complexity
  • Level required for each role defined in role
    profile
  • Gap analysis performed between role profile and
    employee profile
  • Leads to performance feedback development
    planning

8
Multi-stranded resource strategy
  • Graduate management training scheme
  • Succession planning
  • Sourcing from forces
  • Project upstream

9
Essentials for Managers
  • Standard setting
  • 6 training modules to be completed by all new
    managers
  • 3 to be completed in first 3 months of management
    role
  • Health and safety for managers
  • Assertive communication
  • Managing people processes
  • 3 to be completed between first 3 and 12 months
    of management role
  • Understanding the business context
  • Coaching for performance
  • Interviewing skills

10
Licence to Operate
  • Investing in our core business
  • Establishing a new skills standard for AMP5
  • Ensuring we have operators and managers who meet
    that standard
  • Linked to performance management process
  • Based on skills and behaviours framework
  • Links into integrated management strategy (ISO
    accreditation)

11
Summary
  • Requirements of front line management role
  • Traditional role
  • Drivers for change
  • How the role has expanded
  • What Anglian Water are doing
  • Skills behaviours framework
  • Multi-strand resource strategy
  • Essentials for management
  • Licence to operate
Write a Comment
User Comments (0)
About PowerShow.com