Delivering the promises

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Delivering the promises
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Relationship Trust
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Relationship Trust

• Principles of out utmost good faith
• Two way street
• Test of Insurance is the claims service
• Comfort of trusting the service

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Role of the Loss Adjuster

• A claims settlement negotiator appointed by the
  Insurer
• A professional who despite being paid by the
  Insurer acts as a mediator between all parties
  to the claim scenario

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Appointment of Loss Adjuster

• Day 1 appointment is crucial
• Decisions to ensure trading continuity and loss
  mitigation
• Influential in the decision making process
• Benefits of prior knowledge hugely valuable

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Appointment of the Loss Adjuster

• Communication remains the key to retention of
  relationships and trust
• Trust is mutual in the context of claims
• Without Trackers Disaster Recovery Plan, no
  reservations, the loss would have resulted in
  far serious implications

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Tracker 1