Leadership Team Retreat

1
Leadership Team Retreat

• San Joaquin Country Club
• June 6, 2007

2
Division of Student Affairs Vision for 2006-2011
Progress to DateJUNE 2007
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The Division of Student Affairs will be
recognized for

• Its ability to meet annual targets to recruit,
  enroll and retain quality students
• Its focus on helping students learn and acquire
  the tools they need to succeed
• Its effective and timely service to students and
  other offices around the campus
• Its attention to the professional development of
  staff at all levels

4
The Division of Student Affairs will be
recognized for

• Its active promotion of student wellness and
  health education
• Its thoughtful use of technology to serve
  students, without compromising personal contact
  with students
• Its collaboration with faculty and other
  departments across the campus
• Its commitment to fostering diversity and
  preparing students to function in a diverse world

5
Staffing

• Hired new Director of University Health
  Psychological Services, Joyce Harris, and new
  Associate Director for University Health
  Psychological Services, Dirk Rutchrauff, upon
  retirement of the previous Director/Associate
  Directors of UHPS.
• Added an additional psychologist to the
  Department of Psychological Services
• Created a new position of Director of Student
  Involvement to provide leadership to more closely
  align the University Student Union and Student
  Activities units to improve services to students

6
Reorganization of Division Senior Management Team

• Appointed Dr. Carolyn Coon as Dean of Students
• Created Assistant Vice President for Judicial
  Affairs and Division Planning
• To include assessment, professional development
  and budget responsibilities

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Reorganization of Division Senior Management Team

• Created Director of Federal Programs and Division
  Communications
• Added Assistant Vice President title to Student
  Success Services and added campus wide retention
  responsibilities to her role.
• Added Assistant Vice President title to Director,
  UHPS

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Additional Staffing Actions

• Will hire consultant to work with Leadership Team
  on assessment during 2007-08
• Have added positions in ARE, SSS, UHPS, and
  Student Life to manage increased workload
• Continuing to work with ITS to identify
  additional desktop support for the Division of
  Student Affairs
• Thirty-six staff hired during 2006-07 50 were
  person of color

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Space

• Participated in on-going discussion on Campus
  Master Plan
• Advocated for Visitor Center
• Advocate for Student Success Center in Thomas
  Building
• Advocating for better visitor parking in the
  vicinity of Joyal

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Space

• Support archive project in ARE to free up space
• Advocating for Division of Student Affairs
  presence in renovated library
• Looking for vacated space in Joyal

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Technology

• Revised Division websites to be in compliance
  with new University standards
• Continue to work on having all Division websites
  ADA compliant
• Added new websites for Judicial Affairs, Wellness
  Services, Undeclared Students, and Campus
  Advisors Network (CAN)
• Provided access to degree audit information for
  junior/senior students

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Technology

• Have accomplished upfront evaluations for 80 of
  incoming transfer students
• Created Division Technology Committee to improve
  communication and increase technology support to
  all departments
• Work with Academic Affairs and CIS to make
  decisions to maintain degree audit functionality
  of DARS by creating an interface with PeopleSoft
  system

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Functions Services

• Excellent efforts undertaken by departments to
  conduct quality assessment efforts to include
  student learning outcomes assessment
• Student Activities (Leadership)
• Wellness Services (Alcohol use)
• Enrollment Services (Service)
• Conducted SAFARI event to familiarize students
  with Division programs and services at the start
  of the year will maintain this as an annual
  event
• Provided a State of the Division address at the
  beginning of the year to familiarize all Division
  staff with the Division Vision and to place
  emphasis on service, student learning, and
  student success

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Functions Services

• Provided additional recognition and support to
  student staff by introducing the Student Affairs
  pin, providing welcoming and congratulatory
  luncheon at the beginning and end of the year to
  recognize their service
• Expanded Senior Experience
• Initiated Sophomore Experience
• Initiated a new Wellness Services Program that
  resulted in the Wellness Challenge in
  coordination with Employee Assistance and
  Development Program - created campus wide
  momentum to promote wellness
• Continued to expand student leadership
  development programs
• Introduced Greek Plan for Excellence

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Functions Services

• Provided professional developmental opportunities
  for staff at all levels to include
• Brought in an expert on student learning and
  student engagement (Dr. George Kuh) to conduct a
  series of seminars for Academic and Student
  Affairs staff.
• Conducted the 2nd annual Mid-level Professional
  Development series.
• Created a Tier II level of professional
  development experience for mid-level staff who
  participated in the previous years professional
  development series.
• Conducted a series of 3 professional development
  sessions for all Division professional support
  staff.

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Engagement with the Region

• In collaboration with Academic Affairs, hired
  Francine Oputa to serve as Director of CVCHI to
  increase outreach to cultural groups within the
  community.
• University Outreach Services collaborated with
  Fresno Unified School District to increase
  outreach to high school juniors and seniors and
  to identify other initiatives to increase the
  college going rate.
• Development Office cultivated new relationships
  with Sallie Mae College Loans, Whole Foods, Blue
  Cross, e-Scholar/Nel Net Corporation, Aetna
  Corporation, Mervyns, Producers Dairy, and San
  Marcos Condiminums.
• Career Services initiated an expanded and very
  successful job fair that engaged over 200
  employers/organizations across the Central Valley

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Delivery of Services

• Work with Student Communication Committee to
  introduce Bulldog Blog, a biweekly email to all
  students about campus events
• Conducted Work Smart lunches with Administrative
  Services to improve collaboration with that
  division
• Utilized Student Voice Assessment tools to
  conduct 17 surveys using PDA devices topics
  included communication with students, advising,
  wellness, staff development
• Continued to bring student groups to Leadership
  Team meetings and to Administrative Roundtable of
  senior campus managers to increase communication
  with students

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Enrollment ServicesVision for the Future

• (2012 and Beyond)

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Highlights

• 25,000 student headcount by 2012 (Master Planners
  Document)
• Increased number of students living on-campus
  (Campus Point Project)
• Increase in Graduate Student enrollment by 15
  over Fall 06
• International Student enrollment to reach 800 by
  2012

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Highlights

• Out-of-state enrollment will increase by 15 over
  Fall 06 Purchased over 5,000 PSAT names in key
  states and sent them a special brochure to
  attract out of state students.
• Enrollment Services Offices will be moved to
  Visitor Center and/or other buildings central to
  campus
• Embrace various communication technologies but
  also rely on face to face interactions

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Highlights

• Modest improvement of entering student profile as
  measured by GPA and test scores
• Enhanced general scholarship opportunities for
  student body by at least 30 by 2012

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Staffing

• All direct reports to Associate VP for Enrollment
  Services will have Assistant Director (FA and
  ISSP currently have position)
• FTE for Enrollment Services will be slightly
  higher in 2012
• At least .5 FTE position for data
  analysis/assessment reporting to AVP

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Space Issues

• University Outreach Services and Scholarship
  Office to move to Campus Visitor Center near the
  main entrance to campus
• ARE, FA and ISSP to be located in facility near
  the center of campus for convenience and ease of
  access for currently enrolled and prospective
  students. We also believe that Student Accounting
  probably needs to be our neighbor.

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Space Issues

• More space for small conference rooms to support
  the many work units that have been or are being
  formed.
• Public contact/Open areas need to have
  appropriate visuals/signage to better assist
  students
• Webcam added to Financial Aid website so students
  can view line (before coming to the office)
• Need large modern facility to host programs, such
  as, Open House, Preview Day, etc. Currently using
  the Student Recreation Center.
• Need access to decent size classroom/conference
  rooms to conduct small group sessions

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TechnologyDelivery of Services

• Paperless environment by 2012
• Document requests sent via email if CSU email
  address exists otherwise hard copy
• Documents available on line for completion
• Award notifications entirely email
• Links to additional information, i.e. loan
  workshops, etc
• All necessary forms, applications, etc. will be
  available on web and appropriate technology to
  download data and populate student records system
• All FA documents are available on the web
• Transitioning to online submission for student
  documents
• Projected implementation by early fall 2007
• Parent documents cannot be submitted in this
  manner w/o PIN

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TechnologyDelivery of Services

• Dramatic improvement to quality of phone system.
  Phones will be answered within 3 to 4 rings. In
  peak period, callers will be advised of wait
  time. All messages left on machines will have
  return call within 24 hours during week days.
• FA Adjustment made to handling of calls through
  tiers, i.e. 15 second delay between calls
  (allowing person to complete prior transaction)
  5 minute wait before transfer to next tier
  (previously 30 minutes)
• Continue to be CSU leader in area of
  communication technologies with prospective
  domestic and international students Implemented
  Connect 2 (enhanced) for email communication,
  dashboard for reporting , and telecenter for
  telecounseling.

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Admissions, Records and Evaluations

• Vision for the Future
• (2012 and Beyond)

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Highlights ARE

• Efficiently process the applications needed to
  meet the goal for a headcount of 25,000 students
• - We believe that we have optimized
  technological enhancements and are processing
  applications efficiently. Additional workload to
  meet headcount goal may require additional staff
  resources.
• Collaborate with Graduate Division Program
  Coordinators to increase the enrollment of
  students in graduate programs
• Collaborate with University Outreach and AES to
  facilitate transition of out of state students

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Highlights ARE, cont.

• Deliver a complete and accurate student record at
  the end for each term by
• implementing the automated grade sub process
  prior to setting of academic standing, reducing
  the number of late grade rosters, and improving
  timeline for submission of final grade changes
  and incomplete make ups.
• A PAWS request was submitted to allow automatic
  grade substitution for Fresno State grades. Due
  to conversion to 8.9, testing of grade change and
  other functionality, and focus on 2007 summer
  semester, this enhancement was not implemented.
  
• Improve interactions with all students and
  constituents and have the best customer service
  team on campus
• - We continue to work with front-line staff to
  improve customer service skills. Targeted
  exercises with specific staff will be offered to
  improve courteous service.
• Improve student knowledge about university policy
  pertaining to all areas that affect maintenance
  of their academic record
• - We printed and distributed at the SAFARI
  event a guide for us of the new Student Center.
  We also updated the ARE website. We have
  received positive comments about these efforts.

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Highlights ARE, cont.

• Efficient processing of transfer credit, setting
  catalog year, department course substitutions,
  and other functions that affect student progress
  toward the degree
• - DARS reports were provided for all fall 2006
  and spring 2007 admits prior to Dog Days
  Orientation and their first registration at
  Fresno State. Yeah!
• Increased efficiency in all processing activities
  and improved staff morale
• Collaborate with colleagues to represent a
  coordinated and professional admission and
  enrolment process for prospective students and
  new enrollees

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Staffing ARE

• Have additional staff needed to process increase
  in applications and meet new enrollment goals for
  undergraduate and graduate students
• - Recruitment is underway for a new Associate
  Director of Admissions, Records, and Evaluations.
  This position will provide leadership for
  undergraduate admissions.
• Have additional staff to handle transfer credit,
  LDTP, and DARS workload
• Due to staff changes, we actually had fewer staff
  this past year for these efforts. We are
  currently filling vacancies to assist with
  transfer credit tasks, articulation, and LDTP
  program.

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Space ARE

• Have increased space to provide staff with more
  adequate workstations including private offices
  for all supervisory staff
• - We managed to archive several hundred boxes
  of academic records, thus releasing space for two
  work stations. We expect to have space for four
  stations when the archive project is completed.
• Be in a centrally located office with financial
  aid and cashiers office to represent a one stop
  operation for students

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Technology - ARE

• Improved online self service features related
  to admission and enrollment functions have EDI
  for all community college transcripts
• - With assistance from CIS, we tested and
  deployed DARs reports for all currently enrolled
  students via self-service. Yeah!
• Electronic submission of campus froms, especially
  transcript requests so that they are handled on
  an overnight basis
• - We have placed all ARE forms on the ARE
  website.
• A paperless environment and enhanced electronic
  processes such as email confirmation to faculty
  regarding submission of grade changes
• - A new electronic email confirmation of grade
  changes will be activated on June 17, 2007. This
  feature will ensure greater security for the
  faculty grade change process.

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FINANCIAL AID OFFICEVISION FOR FUTURE (2012
AND BEYOND)
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HIGHLIGHTSDirectly related to Enrollment
Services Vision

• Efficiently process financial aid applications
  for 16,000 18,000 recipients based on 65 - 70
  of the projected 25,000 student head count by
  2012
• Increased coordination with on-campus housing
  based on projected increase to the number of
  students living on-campus
• Continued coordination established process to
  confirm appropriate budget as directed by the
  Chancellors Office
• Increased coordination with the Division of
  Graduate Studies to insure knowledge of financial
  aid options/processes for graduate students
• Collaborate with University Outreach Services to
  assist out-of-state students with the financial
  aid application process

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Highlights cont.General

• Increased overall efficiency in the processing of
  all financial aid applications
• Continue to meet awarding target of first week in
  April
• 2007-08 initial award run reflects approx 6.5
  increase over initial run for 2006-07
• Increased efficiency in delivery of aid to
  recipients, including moving to direct deposit,
  rather than the current method of mailing paper
  checks
• Approx. 5.9 increase in number of students
  receiving funds during the initial fall
  disbursement for fall 2007 compared to fall 2006
• In coordination w/Accounting Student Financial
  Services, project initial implementation of
  direct deposit in late fall 2007
• Continued movement toward technological advances
  lending to increased reliance on self-service,
  the web and imaging
• On line document completion projected
  implementation of online submission by early fall
  2007
• Full implementation of the online (FFELP) loan
  acceptance
• Reliance on self-service, the web and imaging
  will allow staff more time to assist students
  with more detailed questions, budgeting advise,
  etc.

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Highlights cont.

• Continual work on customer service assisting in
  a student-friendly manner without hampering a
  students independence with too much hand holding
• Continued work with parents to help them let go
  and allow their son/daughter to handle all
  transactions
• On going process currently relying on individual
  staff communication with students and parents
• Collaboration with the Business Office
  delay-free disbursement of funds matching
  business processes insuring coordination between
  the general ledger and financial aid figures
  etc.
• Continued improvement reduced delays
• Minimal issues fall 2006 smooth sailing spring
  2007

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STAFFING

• Development of an Associate Director who can fill
  in for the Director in her absence
• Evolvement of current staff roles to reflect
  technology progression
• Increase in system staffing located within the
  Financial Aid Office who can focus on the needs
  of the office and provide more immediate
  assistance

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LOCATION/SPACE

• Centrally located on campus, or located in a
  space that is easily found and accessible, i.e.
  parking
• Located with/near ARE, University Outreach
  Services, Scholarships, Academic Enhancement
  Services, and the Business Office with whom we
  interact regularly
• If we were to move toward a one-stop shop model
  Triage set up for Financial Aid, ARE, and the
  Business Office
• Possibly include Scholarships in this joining?
• Increased space to allow all staff to be located
  within the same office
• Private office space for director and supervisory
  staff
• Increased number of conference/meeting rooms

40
Location/Space Cont.

• Public contact windows set up in a manner that
  allows security for staff, privacy for the
  student, and easy wheelchair access
• One Public Contact station has been lowered for
  ease in communicating with wheelchair bound
  students as well as students who may need to sit
  while conducting business
• In addition to allowing students a view of the
  line, the webcam allows for staff check the line
  (increasing security)

41
TECHNOLOGY

• Submission of all documents electronically which
  would require assignment of PIN for parents as
  well as students
• Student PIN access resolved by accessing
  documents via the student portal requiring login
• Expect to launch student document electronic
  submission by early fall 2007
• No immediate resolution for Parent PIN/document
  submission
• Direct link with IRS to allow transfer of
  student/parent tax information directly to the
  Financial Aid Office (or the Central Processor)
• Parent Self-Service Page which allows parents
  access to specified information with student
  permission
• Movement toward a paperless environment,
  although I dont know that we will ever be
  completely paperless
• Increased technological communication options

42
Technology cont.

• Enhanced self-service options for students easy
  to access, use and understand
• Full implementation of the (FFELP) self-service
  loan acceptance
• Improved telephone system that can handle heavy
  volume, advise students of wait time, provide
  answers to general questions (menu options), etc.
• Still dreaming ?

43
International Student Services and Programs

• Vision for the Future
• (2012 and beyond)

44
Highlights

• Increase international student enrollment
• Spring 2007 enrollment was higher (592) than
  Spring 2006 (574).
• Work with international students in poor academic
  standing to encourage improved performance and
  increased retention
• Ongoing project

45
Staffing

• Leverage collaboration with colleagues in
  University Outreach, ARE, CIS
• May need dedicated staff expert for web,
  PeopleSoft and SEVIS issues as enrollment
  increases and work migrates from paper to
  electronic forms
• Note For 7 months of 2006-7, ISSP operated
  short one or two staff (International Admissions
  Specialist from Dec-May Office Manager from
  May-June).

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Space

• Central campus facility location for ISSP office
• Small conference room space needed for
  confidential international student advising
• Mid-sized conference room space needed for staff
  meetings of 10-12 people
• Maximize current space and open work area for
  International Admissions staff by removing wall
  (decision to proceed pending)

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TechnologyDelivery of Services

• Set up faculty advisory group to develop and
  implement a recruitment and retention plan,
  reviewing and adjusting periodically for maximum
  effect
• Group appointed by Provost at end of Fall 06
  semester met 4 times in Spring 07 with three
  professors (business, computer science,
  education), Associate VP of Continuing and Global
  Ed, one student/alum, Associate VP Enrollment
  Services, and ISSP Director.

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TechnologyDelivery of Services

• Identify several recent international alums and
  train for regional recruitment
• Two students identified, one to begin
  immediately in Japan, another soon in Malaysia.
• Work with Provost, Graduate Studies and
  Scholarship Offices to identify scholarships for
  international students
• International students received 46 of the
  Spring 07 Graduate Recruitment Grants.

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TechnologyDelivery of Services

• Note
• International prospect data now entered into
  EMT/Connect2 database instead of PeopleSoft for
  improved reporting.

50
Office of University Scholarships and Student
Affairs Development Vision for the Future
(2012 and Beyond)
51
Highlights

• Continuation of present structure combining
  University Scholarships with Student Affairs
  Development.
• 30 increase in university scholarship awards
  from nearly 3,000,000 at present, to 3,900,000.
• On track with a 6.5 increase for 06-07 alone.
• Presidents Honor Scholarship Program will be
  fully solvent and in position to increase from 50
  to 75 new honor students annually.
• 2012 projected finish for the comprehensive
  campaign with development efforts from the
  Division of Student Affairs contributing an
  excess of 7,000,000 for a variety of projects
  including our Leadership Program, Wellness
  Services and the Central Valley Cultural Heritage
  Institute.
• Approximately 600,000 was raised in 2006-2007.
  This is a work in progress with the Leadership
  and Central Valley Cultural Heritage Institute
  Programs not yet ready for donor presentations.

52
Highlights

• Parents Association will have more doubled in
  size to include an active membership of more than
  3,000 families dedicated to assisting the
  Division in our mission of promoting student
  success.
• On track. 283 new families were added during
  06-07.
• Establishment of an internally run annual parents
  fund cosponsored by the Parents Association and
  the Division of Student Affairs. Combined parent
  fundraising efforts will contribute more than
  50,000 annually to the Division for general
  funding purposes.
• A Director of Annual Funds was hired by Central
  Development this year and an internal call center
  is anticipated to begin operation next year. We
  are on track to meet this goal.

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Staffing

• A minimum of two staff persons will be added to
  the program including an Assistant Director and
  one full-time support person
• A half time support person was added to the
  Scholarship staff in November 06. Long term
  projection still includes an Assistant Director
  of Student Affairs Development.

54
Space

• Move to the Campus Visitor Center near the main
  entrance of campus

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University Outreach ServicesVision for the Future

• 2012 and beyond

56
Highlights

• Increase the number of out of state student
  enrollment by 15 over Fall 06
• Purchased over 5,000 PSAT names from key states
• Developed a special brochure to attract
  out-of-state students.
• Develop marketing strategies using surveys of
  enrolled and non-enrolled students, enrollment
  information, and ETS data.
• Used Connect 2 to email survey to students
  accepting our offer of admission and those who
  declined our offer.
• Used data to develop recruitment strategies and
  key messages.

57
Staffing

• Within the next 5-10 years, vacancies will be
  filled with individuals that possess more
  technical skills
• Filled 4 vacancies with technically skilled
  staff.
• Web design, publications, flash emails, and other
  forms of media are used by staff
• Hire an assistant director in Outreach
• Additional student assistants will be necessary
  to implement expanded telecounseling and campus
  visit program

58
Space

• University Outreach to move to the Campus Visitor
  Center which will have adequate space to house
  all of the outreach staff
• Need to address immediate space needsdo not
  have space for existing staff, recruitment
  materials, and telecounseling stations
• Facility will have adequate telecounseling
  stations Current space inadequate
• Classroom/meeting room space for presentation
  Unable to implement the Campus Visit Program
  unless is issue is addressed

59
TechnologyDelivery of Services

• Continue the practice of utilizing Hobsons or
  similar product to communicate with prospects
• Currently implementing Connect 2 (Enhanced),
  Dashboard, and Telecenter
• Use technology in our communications (email,
  online chat) but continue the personal face to
  face and phone contact
• Continue student appointments and telecounseling-
  technology is used to enhance our personal
  approach to recruitment.

60
Student Life

• Vision For the future
• 2006-2011

61
Student Life Departments Include

• Career Services
• Central Valley Cultural Heritage Institute
• Services For Students With Disabilities
• Student Activities and Leadership Development
• Student Recreation Center
• University Courtyard (Liaison Relationship)
• University Student Union
• Womens Resource Center

62
Vision on Based on Three Steps in the Division of
Student Affairs Critical Processes for Student
Success

• Integration
• To encourage students to become engaged in
  co-curricular learning experiences that
  complement their academic curriculum and provide
  opportunities for personal development.

63
Maturation

• To provide opportunities for leadership
  development, self responsibility, participation
  in community service and appreciation of
  diversity.

64
Graduation

• To assist students in their pursuit of
  employment/post baccalaureate education and to
  provide celebratory recognition of their academic
  and personal achievements at Fresno State.

65
Staffing

• Cross Training of Student Activities and USU
  Productions Advisors
• Student intern served as an advisor to USU
  Productions and Student Activities/leadership
  development
• Added one semester temporary advisory to assist
  with Student Activities/Leadership development
  and USU Productions
• All USU staff and one SRC staff served as
  advisors for Vintage Days
• University Courtyard director and judicial
  affairs officer were funded to attend CALCASA
  training institute on sexual assault and domestic
  violence. One counselor from UHPS will attend in
  June.
• University Courtyard judicial affairs officer
  received 40 hours of training on crisis advocacy
  through the Marjoree Mason Center and the
  Violence Prevention Project.

66
Staffing

• Carefully review roles and functions of vacant
  positions
• The USU Director position description was
  reevaluated and rewritten to create the new
  position of Director of Student Involvement.
• Reviewed the roles of vacant Career Services
  advisors positions and realigned duties
• Reviewed duties and responsibilities related to
  the post Office express staffing
• Reviewed duties and demands of the Intramural
  program and created an assistant director position

67
Staffing

• Provide current staff with opportunities for
  professional development, and allow them to
  position themselves for additional
  responsibilities within the Division
• Staff from each area participated in the Division
  of Student Affairs professional development
  opportunities, and off campus workshops.
• Vacancies should be filled by professional staff
  who are trained/experienced in the area in which
  they will be working

68
Space

• Review priorities for utilization of the USU
  pavilion space area with the thought that this
  space may serve students better if student
  success/student life services were located here.
• Find ways to increase service visibility and
  access
• Temporary relocation of Service for Students with
  Disabilities Office to the center of campus.
• Created student study space in the Student
  Recreation Center
• Added 25 study/work stations in the USU lounge
  added 10 laptop computers
• Utilized unused space to accommodate additional
  Spinning classes at the Student Recreation center

69
Technology

• Continue to find ways to provide students with
  access to new technology in campus common areas.
• Added pay for print stations in the USU lounge
  and Womens Resource Center
• Provided office space and computer for use by
  members of the Greek community
• Added a videophone for use by the hearing
  impaired (located in the SSD Office)
• Added wireless function to the common areas of
  the Student Recreation Center
• Added JAWS software (to assist the visually
  impaired)
• Provide software training and support to meet the
  needs of all departments

70
Services

• Focus on Communicating with Commuter Students
• Ongoing assessment and utilization of services to
  assure we are meeting the needs of current and
  future students
• Began implementation of the Greek Life Plan for
  Excellence
• Began implementation of universal design and the
  Accessible Technology Initiative

71
Services

• Provide services that are beneficial to the
  entire campus community (faculty/staff/students)
• Provided webinars and other training related to
  domestic violence/sexual abuse to campus
• Provide legal options classes through the
  Marjoree Mason Center
• Provided Dealing with Controversial Issues
  discussion through the NCBI

72
Services

• We must link our services/goals with those of the
  Student Success Task Force and other Student
  Success initiatives.
• We must focus on developing student leaders who
  exemplify the Characteristics of a Fresno State
  Graduate.

73
Services

• Co-lead campus efforts to increase retention and
  graduation rates for Latino and African-American
  students.
• CVCHI co-sponsored monthly activities and
  discussion groups targeted toward these students
• The second CVCHI diversity conference focused on
  the success of Latino and African American
  students
• Co-lead campus efforts to celebrate the diversity
  of our students, staff and faculty
• The USU provided diversity grants and
  con-sponsorships to International Culture Night
  to support campus programming

74
Student Success ServicesVision Plan Progress
ReportJune 6, 2007
75
Primary Function

• To facilitate transition of students to the
  university (Moving In)
• To foster retention and student persistence
  toward graduation (Moving Through)
• To help prepare students for graduation and
  beyond (Moving On)
• To collaborate with and support the campus
  community

76
Vision

• Student Success Services will be recognized for
  providing highly effective and innovative
  services and programs that support student
  retention and graduation.

77
Delivery of Services-Learning Assistance

• Offered Supplemental Instruction (SI) sessions
  for high failure high enrollment courses
• (BA 18, Acct 4A, His 12, Math 45, Bio 10,Math
  45)
• SI attendees received higher overall grades and
  had fewer DFW grades than non attendees
• SI attendees report a high degree of satisfaction
  with the SI experience

78
Delivery of Services-Learning Assistance

• Researched Early Warning Systems for
  implementation on our campus
• Secured permission to use software developed by
  CSU Northridge
• Developed a business plan for implementation of
  an Early Warning System on our campus

79
Delivery of Services-Learning Assistance

• Provided Academic Skills Workshops to courses
  upon request from faculty
• APA Social Work
• Exam Prep-Math 1RA/B and Math 4R
• Exam game plan-Womens Studies
• Continued PowerLearn Workshops

80
Delivery of Services-Learning Assistance

• Conducted a survey to analyze the effects of
  self-efficacy on academic success of
• first-generation college sophomore students
• The results showed self-efficacy is an important
  factor in predicting academic success and
  persistence

81
Delivery of Services-Retention Support

• Up front evaluations (UFE) were used in providing
  better advising to new transfer students
• Implemented a specific break-out session for
  transfer students at DOG DAYS

82
Delivery of Services-Retention Support

• Provided training sessions to orient the campus
  community to the PS mandatory advising session
  page
• Produced and widely circulated a newsletter to
  introduce the mandatory advising requirements
• Produced posters and compiled a handout which
  described the Fresno State student success
  initiatives

83
Retention Services-Special Programs

• Established a new symbol to mark the achievement
  of graduation status by presenting each
  graduating student with a commemorative medallion
  key chain
• Acknowledged graduating seniors at the last home
  football and basketball games
• Diploma frames and medals were presented to UMS
  graduating students
• Collaborated with Career Services, the Kennel
  Bookstore, and the Alumni Association to offer
  Senior Week activities and events
• Doubled community partnerships in support of
  scholarships and internships for migrant students

84
Testing Services-Progress Report

• Established a 25-seat satellite TOEFL computer
  lab for testing
• Increased in-house seat capacity for
  computer-based and on-line testing
• Collaborated with Kremen School of Education and
  Human Development to administer the MAT for
  incoming graduate students
• Negotiated a contract to offer TEAS test for
  Department of Nursing
• Compiled a library of test preparation material

85
Testing Services-Progress Report

• Coordinated notification to the campus community
  of changes to the Graduate Record Examination
  (GRE) and the potential impact on graduate
  enrollment
• Worked with the Graduate Studies and Enrollment
  Services to develop a response plan that would
  minimize the effect of GRE changes on graduate
  student enrollment

86
Technology-Progress Report

• Links to test prep materials and sample tests are
  on the Testing Services website
• Maximizing Academic Potential (MAP) workshop is
  available online
• Improved online DOG DAYS
• Podcasts (credit cards and student involvement)
  are available online
• Academic Skills workshop powepoint presentations
  are available at the Learning Center website
• Launched a website for undeclared students
• Refreshed Student Success Services web sites

87
Staff Progress Report

• Filled SSP Vacancies (3)
• Reclassifed several SSPII positions to SSPIII
• Initiated a recruitment for two MPPs EOP
  Director and Learning Center Director
• Added a ½ administrative support position
• Continued to use graduate interns and SSG
  students to support service delivery

88
Space- The final Frontier

• Space Need more of it
• Academic departments made CBT lab space available
  for testing

89
2007-08 Priorities

• Expanding the Supplemental Instruction Program
• Implement the Early Warning program
• Development of a campus SYE program
• Increase UMS student involvement with internships
  and community service
• Provide preliminary ELM/EPT scores for selected
  test dates
• Increase the number of partnerships with Academic
  Departments and others to promote student
  services
• Focus on providing services to undeclared
  students utilizing a developmental model
• Develop learning outcomes for Student Success
  Services departments and programs

90
Our major challenge in an environment change

• To collaboratively draw from and expand our
  extensive knowledge base in student services in
  order to develop creative programs that keep pace
  with the ever-changing needs of our diverse
  student population.

91
Federal Programs

• Vision for the Future

92
Federal Programs Recognized

• Vision Envision programs that provide exemplary
  activities and services for nontraditional
  students. Ignite our students desire to learn,
  achieve, and become role models for their family
  and future generations.

93
Highlights

• Programs will attain higher levels of
  postsecondary enrollments program participants
• In progress and ongoing
• Programs serving enrolled students will attain
  higher levels of retention and graduation
• In progress and ongoing
• Program personnel will be recognized for
  expertise and leadership on campus and within
  professional organizations
• Personnel elected to professional organization
  leadership positions
• Personnel recognized for regional accomplishments

94
Transition/Staffing

• A new Director of Federal Programs will be
  selected and fully trained regarding campus,
  Foundation, and U.S. Department of Education
  guidelines and regulations
• In progress
• Will continue to employ fully qualified staff who
  are committed to serving program and university
  goals
• Ongoing
• All program staff will be provided comprehensive
  training, and extensive staff development
• Program staff participated in Division and
  organization professional development training

95
Space

• All programs will be housed in adequate and
  appropriately located space to insure delivery of
  services to participants
• Planning in progress

96
Technology

• CSU, Fresno will provide all technological
  support to the federal programs
• Discussions continuing
• The federal programs will have all the necessary
  access to serve program participants
• PeopleSoft access has been provided as needed
• Programs and personnel will be able to purchase
  campus software in the same manner available to
  Stateside programs and personnel
• Discussions in progress

97
Functions Delivery of Services

• Programs will regularly assess activities and
  services provided to participants and will
  implement changes as appropriate
• Ongoing assessment and reporting
• Within the limitations of federal regulations,
  the federal programs will be effectively
  integrated with University programs and services
• Ongoing
• The programs will emphasize the use of and train
  students on rapidly changing technology for
  communications and interactions
• SSS and CAMP taking lead role in this area

98
Judicial Affairs

• Vision for the Future

99
Judicial Affairs Vision

• Envision a program that effectively helps
  students to live within community established
  standards and to take ownership and accept
  responsibility for his or her own behavior

100
Highlights

• Program will attain higher levels of credibility
  for fair and timely intervention for problems
  associated with student conduct
• Ongoing effort
• Program will be recognized for high quality
  assistance and information regarding student
  rights and responsibilities to students, faculty,
  staff, administration, and parents
• Continuous effort

101
Transition/Staffing

• In 2007, a new Judicial Affairs Officer and
  assistant will be selected and fully trained
  regarding campus, CSU, State and Federal
  regulations relative to student conduct
• In progress
• All program staff will be provided ongoing and
  comprehensive training through seminars, CSU
  associations, and national organizations
• Ongoing

102
Space

• Judicial Affairs will be housed in or closely
  associated with the Office of the Vice President
  for Student Affairs and Dean of Students
• Ongoing

103
Technology

• Technological advances and recent executive
  orders will provide expedited communications to
  students regarding disciplinary matters
• Students sent email and snail mail notification.
  Email evoked rapid response by many students
• Development of web based programs and forms will
  enable faculty, staff, and student to report and
  respond to judicial affairs related matters in a
  more expeditious manner
• Discussions in progress

104
Focus Areas for 2007-2008

• Vice President for Student Affairs

105
Vice President for Student Affairs

• Staffing
• Make a decision on long term support needed to
  enhance Division assessment efforts.
• Finalize agreement with ITS on Division desktop
  technology support
• Space
• Identify ways to improve the space available for
  UOS and ARE within Joyal.
• Improve space and location of federal program
  offices.
• Successfully arrange and negotiate for Thomas
  Building to become Student Success Center

Focus Areas for 2007-2008
106
Vice President for Student Affairs

• Technology
• Ensure all departments have updated user-friendly
  and compliant websites.
• Increase the number of students who have access
  to degree audit information.
• Develop regular technology/software training for
  Division staff
• Ensure adequate and timely desktop support

Focus Areas for 2007-2008
107
Vice President for Student Affairs

• Functions Services
• Have 2 departments conduct student learning
  outcomes assessment
• Provide 1 service to students outside the
  traditional (800 a.m. to 500 p.m.) office hours
• Provide Student Leadership opportunities to 10
  of the undergraduate student population
• Increase our engagement of the Development Office
  with corporate donor prospects
• Develop the specifics of a Sophomore Experience
  for students

Focus Areas for 2007-2008
108
Vice President for Student Affairs

• Functions Services
• Increase participation of professional support
  staff in professional development opportunities
• Provide professional development experiences each
  semester for Leadership Team and other staff
  utilizing experts in the field of student
  learning and student development
• Develop plans for the introduction of satellite
  services in Spring 2008 or Fall 2008.
• Determine the role and place of the CVCHI as a
  campus and community resource

Focus Areas for 2007-2008
109
Vice President for Student Affairs

• Delivery of Services
• Create at least one new online service for
  students somewhere within the Division.
• Create a communication plan that provides timely
  notification to students in the event of an
  emergency.
• Introduce electronic signage at key locations
  around the campus to provide updated information
  to students on programs, events, and services
• Increase the quality and frequency of
  communication to students about SA programs and
  services

Focus Areas for 2007-2008
110
University Health Psychological Services

• Focus Areas for 2007-2008
• Presented on June 6, 2007

111
Personnel and staffing

• New Director and Associate Director
• Recruitments in progress
• Wellness Coordinator
• Lab Supervisor
• physician
• nurse practitioner
• psychologist
• We anticipate a few more retirements before the
  end of the year

112
Technology

• TII Project backbone for growth pending
• (Scheduled for this summer)
• Need to replace some key laboratory testing
  equipment and an x-ray processor that will
  digitalize the films and allow us to have films
  read off-site

113
Next Steps

• Conduct a thorough review of UHPS services,
  programs, systems, and processes
• Evaluate UHPS building space to determine how
  best to centralize Wellness Services and
  maximize square footage
• Identify strategies to effectively address
  college mental health issues that appear to be
  increasing in number and severity

114
Continued

• Hire the new Wellness Coordinator
• Define wellness space in the Rec Center
• Conduct a needs assessment that will drive the
  program planning process
• Explore funding opportunities
• Cultivate and enhance campus collaborations

115
Continued

• Begin preparing for AAAHC Accreditation that will
  occur in early 2008.
• Upgrade hardware and software as needed to
  support
• Electronic Medical Record (paperless system)
• Patient portal (secure message system, patient
  check in, reminder system, etc.)
• And implement..

116
Family PACT

• Planning, Access, Care and Treatment
• Administered by the Office of Family Planning in
  the DHS
• The intent of this program is to reduce
  unintended pregnancies and educate individuals to
  assist in their decision-making process regarding
  their sexual and reproductive health

117
Thank you!

• Dirk and I would like to take this opportunity
  to thank you Dr. Oliaro for selecting us to lead
  the way for Fresno States Health Services.
• Over the next few years we believe that with the
  assistance of our colleagues here and the UHPS
  team, we can and will take UHPS to the next
  level!

118
Federal Programs

• Focus for 2006-2007

119
Staffing

• Develop options to effect higher retention rates
  of program staff
• Explore ways to offer fee waiver program to
  federal program personnel

120
Space

• Continue to seek and obtain less crowded space
• Pursue space in high traffic campus locations
  for programs serving enrolled students

121
Technology

• Continue to pursue assistance from ITS on a
  regular basis
• Obtain permission for program staff to purchase
  software from CVIP at State rate
• Utilize Division web development assistance

122
Functions and Services

• Expand collaborative efforts beyond federal
  programs
• Pursue additional resources through outside
  grants and Division excellence funds to enhance
  services for student participants

123
Judicial AffairsFocus Areas for 2007-2008
124
Staffing

• Hire a new judicial affairs officer
• Integrate judicial affairs officer into campus
  community
• Provide additional in-service training for
  judicial affairs administrative assistant

125
Space

• Continue close alignment with Vice President for
  Student Affairs
• Review and develop safety initiatives for
  judicial affairs areas

126
Technology

• Ensure that technology is used to better
  communicate with students regarding disciplinary
  matters yet provide safeguards for privacy of
  records
• Expand access to PeopleSoft and other database
  records for follow up with current and previous
  students
• Explore options for digital storage of student
  disciplinary records

127
Functions and Services

• Work with University Courtyard to fully implement
  consistency with student conduct guidelines and
  recording
• Expand student conduct database to improve follow
  up on completion of sanctions by students
• Develop and implement an electronic reporting
  system for incidents of cheating and plagiarism