Service Guide for Triangle Tyre

1
Service Guide for Triangle Tyre

• Overseas Market
• OE Customer

2
Notice

• If you are the OE ( original equipment) clients
  or end-user of Triangle Brand tyre in the
  overseas market, please read this service guide
  carefully, so that you can get the sound service,
  rights and benefits from Triangle.

3
Triangle International Marketing
Service Division

• Triangles International Marketing Service
  Division specialized in solving the complains and
  questions of the clients, and providing concerned
  service for them. It is responsible for the
  issues of Triangle brand tyres quality warranty
  , and it also coordinate and process all the
  claims for the tyres from the OE clients.
• Contact us
• Tel[phone]
• Fax[phone]
• E-mail service_at_triangle.com.cn

4
Service-representatives

• In order to insure you to get satisfactory
  service in time from Triangle, Triangle has set
  up several service-representatives in the
  different area of the world. Triangle authorize
  those representatives to provide service for the
  clients in the local area and its neighbor areas.
• If you have any requirement, complaint and claim
  on the Triangle tyre, you can contact with
  Triangles International Marketing Service
  Division directly, or the concerned service
  representatives .

5
Claim materials and information

• If the Triangle brand OTR tyres appear in quality
  problems due to the defects of manufacture and
  materials, the OE clients should provide the
  following materials and information for claiming.
  
• 1.The clients should present the defective tyre
  and documents with sales date(if possible) to a
  dealer or a representative authorized by Triangle
  Tyre Co. Ltd.
• 2.The clients must fill out the Triangle Tyre
  Claim Application Form fully and completely. The
  required information must be fully provided
  according to the Triangles policy.

6
How to apply for claims

• 1. The OE tyre user should send the complete
  claimed materials to the concerned service
  representatives
• 2. After receiving the above-mentioned materials,
  the authorized service representatives will
  process the claims according to the TRIANGLE
  OFF-THE-ROAD TIRES LIMITED WARRANTY FOR OVERSEA
  OE MARKET.
• 3.The service representative must store the
  claimed tyres in separated place for three months
  at least so that the Triangles personnel can
  inspect them again if necessary.
• Note If the OE tyre end user fail to get
  adjustment service from the service
  representatives, they can contact with Triangle
  International Marketing Service Division to apply
  for claims directly by e-mail.

7
Sample
Sample
Appendix Form
8
The end

• Thank you for your attention