LaSalle Bank Fire This Is Not a Drill

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LaSalle Bank FireThis Is Not a Drill
Delivering the Difference CoreNet May 24, 2007
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It Couldnt Happen Here

• Then it did.
• Fire started around 630 PM on Monday - 12/6/04
• Initially, fire was isolated to 29th floor, moved
  to the 30th floor after 2 3 hours
  
• Approximately 300 people in the building at the
  time the fire broke out

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Did It Ever

• Over 350 firefighters responded
• Suburban coverage of city fire houses
• 37 people transported and treated for smoke
  inhalation 22 of those were firefighters
  
• Fire raged for over 5 hours
• 2 complete floors destroyed by fire
• 4 floors destroyed by water
• Extensive smoke damage throughout the tower

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Lessons Learned

• Preparation save lives!
• Avoid fires whenever possible
• Fail-safe all stair tower doors
• Evacuation signage is it panic proof?
• Sprinklers - worth their weight in gold
• Early Warning Fire / Smoke Detection worth its
  weight in silver
  

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More Lessons Learned

• Emergency Planning and team / tenant training
  priceless
  
• Property team training and preparation
  practice, practice, practice
  
• Tenant emergency / evacuation training is
  critical
  
• Tenant training must extend past tenant emergency
  teams to general population
  
• Off shift team training and preparation
• Training / evacuating non-English speaking
  occupants

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More Lessons Learned

• Preparing for Fire Department arrival
• Revolving doors
• Firefighters Handbook
• Floor plans of target floors multiple copies
• Clearing the command center
• Proper identification of critical team members
• City of Chicago credentialing system by early
  August
  
• Get out of the way and use the time to plan

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Other Issues

• Business continuity planning
• Lease files
• Contracts
• Insurance certificates
• Building drawings
• Emergency procedures
• Critical contact information
• Shared drive back-up off site
• Contractors or strategic partners?

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Staying in the Loop

• Emergency communication / notification
• Emergency Alert Radio Network (E.A.R.N.)
• Free except for the cost of the radio
• About 700
• Send Word Now
• Free For BOMA Member Buildings
• Nominal Charge For Non-BOMA Members

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Emergency Preparedness
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4SIGHT

• Web based platform / templates for emergency
  planning and response
  
• Standardization consistency across portfolio
• Based on recommendations from experts and
  extensive research
  
• Private Sector Preparedness Act of 2004 NFPA
  1600
  
• 9/11 Commission Report
• DHS
• FEMA
• BOMA

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4SIGHT Property Level Planning

• Generic plans were developed and those templates
  were provided to all our properties
  
• These plans address all the threats called out by
  the NFPA.
  
• For each threat, five planning activities are
  included
  
• Identification Of Threat
• Risk Assessment (Inspection)
• Proactive Plan/Mitigation Of Risk
• Reactive/Response Plan
• Recovery Plan

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4SIGHT Key Concepts - Roles and Responsibilities

• FEMA identifies two key individuals and their
  responsibility during and after an event
  
• Incident Commander In charge of tactical
  problem solving and coordination of resources
  during the immediate response to an event.
  
• Emergency Manager Deals with external and
  long-term/strategic issues customers, tenants,
  clients, city officials, senior management, the
  media, etc. The Emergency Manager also secures
  resources needed for the Incident Commander and
  buffers the Incident Commander from external
  distractions.

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4SIGHT Key Contacts

• Tenant / Employee emergency contact lists
• Tenant / Employee emergency team information
• ? Fire Wardens ? Assistant Fire Wardens
• ? Searchers ? Floor Leader
• ? Stairwell Monitor ? Elevator Monitor
• ? Handicapped Aide ? Emergency Contact
• Vendor / contractor emergency contact lists
• Property team emergency contact lists
• Utility emergency contacts
• Local, state and federal government emergency
  contacts
  

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4SIGHT Emergency Command Center (ECC)

• Provisions for Emergency Command Centers should
  be established considering potential scenarios,
  such as
  
• no access to the management or engineering
  office
  
• limited or no access to the building
• no access to the city
• loss of communications systems

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4SIGHT Mitigation

• Reduce risk and minimize damage.
• General mitigation.
• Plan specific mitigation.
• Lots of good ideas not requirements

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4SIGHT Shelter In Place, Evacuation, Relocation

• Reactive Response Plan
• Decide whether to evacuate, relocate, or shelter
  in place.
  
• CBRN usually calls for shelter in place.
• Decide whether to use elevators to evacuate.

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4SIGHT Incident Classes and Types

• Incident Classes groupings of threats
• Natural
• Human Caused
• General to help organize some of the generic
  information and procedures that are applicable to
  multiple threats.
  
• Incident Types Different types of threats such
  as hurricane, tornado, fire, terrorism, etc.
  
• All property-specific detailed procedures are
  organized into these classes and types.

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4SIGHT Incident Class ? General

• Common mitigation tools and equipment
• Emergency Command Center (ECC)
• Evacuation, Relocation, Shelter-in-place
• General building start-up procedures
• OSHA Requirements for Emergency Action Plans
• Persons Needing Assistance
• Roles and Responsibilities

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4SIGHT Incident Class ? Natural

• Animal or insect infestation
• Disease
• Drought
• Earthquake
• Extreme temperatures
• Flood, flash flood, tidal surge, tsunami,

• Forest fire, urban fire
• Hurricane
• Landslide, mudslide, subsidence
• Lightning strikes
• Snow, ice, hail, avalanche
• Volcano
• Tornado, windstorm

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4SIGHT Incident Class ? Human-caused

• Arson
• Bomb Threat
• Building/structure collapse
• Civil disturbance, public unrest
• Communication system interruptions
• Crime
• Electromagnetic pulse
• Enemy attack, war
• Energy/power/utility failure/blackout
• Financial issues, Famine
• Fire, Explosion
• Fuel/resource shortage

• Gas Leaks
• Hazardous material spill or release
• Medical Emergencies
• Misinformation
• Sabotage
• Steam leaks
• Strike
• Terrorism
• Transportation accident
• Water control structure/dam/levee failure
• Workplace Violence

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4SIGHT Table Top Exercises and Drills

• Select one of the high risks
• Develop the exercise
• Assemble the team
• Run the drill
• Conduct the post mortem
• Modify the plan
• Develop the training
• Train the team
• Move on to the next risk