Enterprise IT Management Managing IT Operations

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Enterprise IT Management Managing IT Operations
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Managing IT Operations Introduction
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Managing IT Operations Managing Expectations
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Managing IT Operations Managing Expectations
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Managing IT Operations System Operational
Processes
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Managing IT Operations System Operational
Processes
Problem Management
Change Management
Recovery Management
Service-Level Agreements
Management Reporting
Batch Systems
On-line Systems
Performance Management
Capacity Management
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Managing IT Operations System Operational
Processes
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Managing IT Operations Additional Operational
Areas

• Management skills including change management
  interpersonal skills negotiation.
• Acquisition of computing resources.
• Technology hardware software trends issues.
• Network administration.

• Software licensing issues.
• Reporting
• Operational tactical and life cycle planning.
• Financial management and budgeting.
• Performance monitoring and review.

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Managing IT Operations Managing Workload
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Managing IT Operations Managing Workload
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Managing IT Operations Setting Goals
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Managing IT Operations Being Successful
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Managing IT Operations Issues
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Managing IT Operations Solutions
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Managing IT Operations Measuring Effectiveness
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Managing IT Operations Critical Tasks
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Managing IT Operations Data Centre Operations
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Managing IT Operations Data Centre Operations
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Managing IT Operations Data Centre Operations
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Managing IT Operations Network Administration
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Managing IT Operations Financial Management
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Managing IT Operations Financial Management
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Managing IT Operations Financial Management
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Managing IT Operations Financial Management
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Managing IT Operations Technology Management
Technology management is the effective use of
available and emerging technologies based upon
awareness of an organisations requirements and
an understanding of how to integrate new
technologies into existing operations.
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Managing IT Operations Technology Management
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Managing IT Operations Security Management
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Managing IT Operations Security Management
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Managing IT Operations Disaster Recovery
Management
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Managing IT Operations Outsourcing
Outsourcing is the contracting of the operation
of part or all of an IT facility to an external
organization (usually for a minimum of 3 years).
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Managing IT Operations Outsourcing
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Managing IT Operations Service Level Agreements
Service level agreements (SLA) are the formal
agreements usually in writing that set out the
minimum standards of service provided by the IT
department to its customers.
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Managing IT Operations Service Level Agreements
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Managing IT Operations Conclusion
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Managing IT Operations Review Questions
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Managing IT Operations Review Questions