Is Enterprise Software Dead, Or Just Sleeping

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• Is Enterprise Software Dead, Or Just Sleeping?
• By Timothy Chou

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(No Transcript)
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More Vegetables, Less Meat More Vinegar, Less
Salt More Fruit, Less Sugar More Chewing, Less
Swallowing More Sleep, Less Worry More Laughter,
Less Anger More Action, Less Words More Giving,
Less Wanting More Bathing, Less Clothing More
Walking, Less Riding
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US Economy is a Service Economy
US employment, share
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What is Service?
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Customer Service is the Business
We not only understand what you need, we respect
your point of view. We want to be your store of
choice because we understand you better than
anyone else in the marketplace."
Eduardo Castro-Wright, CEO, Walmart Restoring
Wal-Mart, Time Magazine,11/12/07
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Customer Service is the Business
The customer, not the technology, is the heart
of my business
Sunil Mittal, CEO, Chairman of Bharthi Enterprises
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Service is the Business
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Current State
Customer
Service
Sales
?
?
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Service is People
Customer service isnt a department
Tony Hsieh, Founder CEO, Zappos
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Service is Information

• Do you have the book called Blink?
• Do you have that new book by the author of The
  Tipping Point
• Would you recommend a book on viral marketing?
• What do 703 other people think of this book?
• Do you think I would like this book?

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Servicing Oracle software is delivering known
information
99,900,000 requests Per year for known information
Source Oracles 2003 Analyst Day
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Servicing Software is Expensive210B per year
20,000 Oracle Customers
10M/year
10B/year
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Current Technology
Phone a Friend
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Phone a friend to find information

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We have the Technology
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Deep Web
Deep Web 281,000,000 TB
Surface Web 100 TB
Were basically creating the Library of Congress
every day or so, which makes finding a piece of
information like finding a needle in a haystack.
Only that haystack is growing exponentially.
Gary Masada, CIO, Chevron
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Why isnt Enterprise Search Pervasive?
Config
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Why isnt Enterprise Search Pervasive?
Config
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Standardize Language
Search

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Search-based Apps are Read Write
Do a Knol screen shot Wiki
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People Matter


Automation
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Before

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After
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Enterprise Software Isnt Dead,Its Just
Sleeping!