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Manager Skills

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Adapted from Manager Skills Training by Christee Gabour Atwood. ... Interpersonal Skills. 11. The Art of Listening. 12. Communication Skills. 13. Communication Notes ... – PowerPoint PPT presentation

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Title: Manager Skills


1
Manager Skills
presented by YOUR NAME HERE YOUR CONTACT INFO
NAME OF ORGANIZATION Adapted from Manager
Skills Training by Christee Gabour Atwood. Used
with permission from the American Society for
Training Development.
2
Course Objectives
  • After completing this workshop, the learner will
    be able to
  • Use interpersonal skills for improved
  • business communications
  • Employ functional skills for
  • greater efficiency with tasks and
  • processes
  • Establish a plan for continued
  • development of management skills.

3
Manager Skills Agenda
  • Assessment
  • Interpersonal Skills
  • Presentation Skills
  • Time Project Management
  • Legal Issues
  • Performance Knowledge Management
  • Development Plan

4
What Do I Need?
What do I need from a session on Manager
Skills?
5
Introductions
6
The Best Manager
What made this person such a good manager?
7
Assessment
8
Manager Skills
9
The Roles of the Manager
  • People
  • Tasks

10
Interpersonal Skills
11
The Art of Listening
12
Communication Skills
13
Communication Notes
Be aware of all three parts of the messages you
send Words Tone Body Language
14
Coaching Skills
Identify coaching opportunities
15
Before Coaching Sessions
  • Observe
  • Schedule Time
  • Prepare

16
During Coaching Sessions
Set positive tone Define the issue Listen
Conduct two-way conversation Solve or use
TLC formula Ask for feedback Set timetable
17
After Coaching Sessions
  • Follow up
  • Recognize accomplishments

18
Coaching SkillsPractice
19
Resolving Conflict
20
Good ConflictManagement
Bad ConflictManagement
Avoidance Accepting the problem
Complaining Discipline
21
Good ConflictManagement
Bad ConflictManagement
Address in a timely manner View as learning
opportunities Be flexible Set ground rules
Find win-win solutions Use positive
interpersonal skills
22
Practice Session
How would you handle this conflict?
23
Presentation Skills
24
S-E-T Formula
S E T
hort Answer vidence ransition
25
  • Are you lonely?
  • Hate having to make decisions?
  • Rather talk about things than do them?
  • Then why not
  • HOLD A MEETING
  • You can
  • Meet other people Sleep in peace Avoid
    decisions
  • Meetings The Practical Alternative to Work

26
Steps to Effective Meetings
  • Before
  • During
  • After

27
Customer Service
28
Customer Service Challenges
  • Listen
  • Apologize
  • Conduct Two-Way Conversation
  • Determine Solution Together
  • Explain Next Steps
  • Thank

29
To Tell The Truth!
30
Time Management
31
Time Management
  • Use only one system
  • Monitor and track progress throughout the day
  • Schedule planning time every day
  • Prioritize
  • Be flexible

32
The Basics of Your Planning System
Planning Calendar Appointment Pages
Task Lists Daily Journal Pages Contact
Information
33
Managing Projects
34
ProjectManagement
35
Legal Issues
36
Basic Concepts
Its the impact of actions, not the intent, that
matters.Every employee has the right to feel
safe and comfortable in his or her work
environment.Any report you receive should be
communicated to your HR representative.
37
Performance Management
38
Performance Management
39
Planning
Define job responsibilities Set goals
Explain performance measurement system
40
Performance
Observe Coach and correct Reward and
recognize
41
Review
Review accomplishments and challenges
Evaluate performance Conduct performance
appraisal Set goals and timelines
42
Performance Appraisals
43
Performance Appraisals
Do your homework Schedule the session Make
employee comfortable Start meeting positively
Let employee talk Discuss appraisal ratings
Discuss challenges Set goals and standards
44
Knowledge Management
45
Knowledge Management
46
Knowledge Management
Career Map Competency IDP Succession
Planning Knowledge Explicit Tacit
Workforce Planning
47
Individual Development Plans
48
Creating Your Development Plan
49
Questions?
50
Evaluations
51
Manager Skills
presented by YOUR NAME HERE YOUR CONTACT INFO
NAME OF ORGANIZATION
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