Why Emotional Intelligence is so important in the workplace
How the brain works
About the five areas of Emotional Intelligence
What you can do to increase your Emotional Intelligence
3 What Is Emotional Intelligence (EI)
The ability to understand others and to act wisely in human relations
What it takes to live life successfully
Emotion and intellect are not contradictoryyou need both to be a full functioning human being
Adopted from Goleman 1995 4 Why EI is so important.
Studies have shown that employees with EI are more likely to be successful than those who are just technically competent
Top performers are more productive and EI makes them that way
5 How The Brain Works
We see something
Our eyes send the message to our translator
The translator sends it to the sorter to be analyzed for appropriate response
Sometimes the signal goes straight to the alarm company allowing a faster (but less precise) response
The alarm company can trigger an emotional response before the other parts of the brain know what is happening
6 How The Brain Works Thalamus (our translator) VisualCortex(our sorter) Amygdalaour alarm company signaling fight or flight 6 7 EI is made up of five areas
Knowing ones emotions self awareness
Managing emotions handling responses so they are appropriate
Motivating oneself delaying gratification and stifling impulses
Recognizing emotions in others empathy
Handling relationships Managing the emotions of others
Adopted from Goleman 1995 8 Knowing ones emotions 9 What are your triggers
10 What can you do
Recognize your physical changes
Stop and think about your alarm companydo you want it to react
Take a deep breath
Allow the information to go to the sorter before you act
11 Managing emotions Anyone can become angrythat is easy. But to be angry with the right person to the right degree at the right time for the right purpose and in the right waythis is not easy. ARISTOTLE 12 Action/Reaction
Your boss says in a frustrated tone Where is that agenda I asked for (but the agenda was not due for a week).
What do you do without EI
What do you do with EI
A co-worker responds to a comment you make in a meeting and says Thats stupid.
What do you do without EI
What do you do with EI
14 Motivating Oneself 15 Motivation
Motivation comes from inside the person (amount of effort belief in self interest)
Motivation comes from outside the person ( money trophies recognition by others)
16 Motivation T or F
Motivated people take time to invest in what they want to achieve.
Motivated people often have a plan to help them stay motivated.
A motivated person never needs help.
A motivated person does not use failure and as a motivator.
Everyone is motivated by the same things.
Empathy is a very high level skill.
It is the ability to see the world from anothers point of view and to identify and understand anothers situation feelings and motives.
18 Empathy begins with listening
Six Negative Listening Patterns
The faker pretends to be listening
The interrupter doesnt allow speaker to finish and doesnt ask questions just loves to hear himself or herself talk
The logical listener does not connect to the emotional part of the message
The self-centered listener uses speakers words only to get to HIS or HER message
The rebuttal maker only listens long enough to disagree
The advice giver gives advice too quickly before the speaker can finish his or her entire thought
18 19 How do we show empathy
Try to view the world from the other persons eyes
Try to connect to what the other person is feeling
Take in the subtle clues to figure out what the person needs or wants
Check out your assumptions with the person before acting on them
20 Handling Relationships Social Skills 21 How do we handle others emotions
Try to see the world from their perspective
Test with them to make sure you understand the world from their perspective
Make sure you connect to both the intellect (content) and the emotions (what they are feeling)
See if you can help people know you are there to help them get what they need and want
22 Recipes for handling emotions
Trying to understand another person and have them understand you.
what prevents you from (...)
what have I said or done that leads you to believe (...)
what would lead you to (...).
Adopted from Argyris Putnam and Smith 1985 23 What can you do
How can you increase your emotional intelligence
How can we use our emotional intelligence to expand our EWI community
The Competent Manager A Model for Effective Performance
by R. Boyatzis
Emotional Intelligence by D. Goleman
Working with Emotional Intelligence by D. Goleman
Learned Optimism by M. Seligman
25 Questions and Answers
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