Panel Session:

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Panel Session NASA Supplier Assessments
Processes, Results and Lessons Learned
GSFCs Supplier Assessments Mike Kelly,
Chief Institutional Support Office Supply Chain
2008 Conference October 28, 2008
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Todays Presentation

• Organization / Team
• Purpose and Scope
• Process Overview
• Approach
• Reporting
• Other Highlights

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Safety Mission Assurance Directorate Goddard
Space Flight Center
Supply Chain Management Team
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Supply Chain Management Team

• Mike Kelly (michael.p.kelly_at_nasa.gov)
• Charles Kim (charles.k.kim_at_nasa.gov)
• Jonathan Root (jonathan.root_at_nasa.gov)
• Louis Thomas (louis.a.thomas_at_nasa.gov)
• Vic DiMarco (victor.v.dimarco_at_nasa.gov)
• Plus assessors from GSFC and the NASA Contract
  Assurance Services contract!

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Supplier AssessmentsPurpose and Scope

• Purpose
• Assess conformance with requirements and monitor
  improvements to better enable the realization of
  quality products and services for NASA mission
  projects
• Scope includes the Suppliers implementation of
• NASA contractual requirements, including risk
  management and systems safety
• Quality Management Standards (IS0 90012000 or
  AS9100,Rev.B)
• Internal processes / procedures supporting the
  fulfillment of requirements
• Government-Industry Data Exchange Program (GIDEP)
  Alerts
• Industrial Safety
• Each assessment is tailored (per Assessment Plan)
  to address applicable requirements, past findings
  and any NASA project management concerns

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Process OverviewGSFC Supplier Assessments

• Plan Assessment
• Selection Factors
• Scheduling and Coordination
• Tailored Assessment Plan

• Assessment Follow-up
• Corrective / Preventive Actions
• On-site Verification
• Reporting

• Knowledge Sharing
• Assessment Database

• Conduct Assessment
• GSFC-led expert team
• Strengths and Areas for Improvement
• Reporting

• NASA Projects
• NASA Acquisition Processes
• Other NASA Centers / Agencies

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Assessment Approach Highlights

• Assessments conducted by an expert team under
  GSFC Supply Chain Management leadership
• Open communication and coordination before,
  during and after
• Assessment Plan provided in advance for feedback
  / revision
• Daily debriefs and Assessment Out-Brief
• Open door for communication of concerns
  throughout the assessment process
• Feedback welcomed! -- Supplier Assessment Team
  Evaluation Form
• Focused on conformance with requirements,
  strengths (positive comments and commendations),
  and areas for improvement (non-compliances and
  observations)

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Assessment Approach Highlights - continued

• Assessment method employs sampling, objective
  evidence and professional judgment
• Coordination / collaboration with GSFC project
  management, other NASA centers and agencies
  (e.g., DCMA) and with companys customers as
  appropriate
• GSFC works closely with suppliers to address
  assessment results and close Corrective Actions
• Assessment Report with documented findings
  provided for comment/response
• Corrective action responses reviewed
• Onsite (eyes-on) verification usually conducted

NASA / Industry Teamwork Mission Success!
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Assessment Reporting

• Assessment team documents non-compliances,
  observations and commendations during the course
  of the assessment
• Critical Noncompliance Failure to fulfill or
  comply with requirements that could have serious
  safety and mission consequences (e.g., loss of
  life, serious injury to personnel, damage to
  high-value property, defective mission-critical
  product)
• Noncompliance Failure to fulfill or comply with
  requirements
• Observation A condition or process that
  conforms with requirements, but warrants
  improvement based on industry practices
• Commendation A condition or process that is
  considered an industry benchmark
• Daily debrief with informal discussion of the
  days activities and plans for the next day
• Out-Brief with any draft non-compliances,
  observations or commendations presented at the
  conclusion of the assessment
• Assessment Report provided for Supplier
  comment/response
• Corrective Action responses and verification
  reported/shared within NASA

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Other Highlights

• Assessments support the portfolio of mission
  projects managed by GSFC, examining suppliers at
  multiple tiers of the projects supply chains
• Conducted 38 assessments (full follow-up) in
  2007 39 assessments completed/scheduled in 2008
• In 2009 . ramping-up assessments to include more
  lower tier suppliers
• Summary trend data from assessments available to
  suppliers for benchmarking analysis.

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Discussion
Questions?