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BATHO PELE CHANGE MANAGEMENT ENGAGEMENT PROGRAMME

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Title: BATHO PELE CHANGE MANAGEMENT ENGAGEMENT PROGRAMME


1
BATHO PELE CHANGE MANAGEMENT ENGAGEMENT
PROGRAMME
2
PREVIEW OF THE PRESENTATION
  • Background
  • What is BPCMEP?
  • Why need to roll out BP to LG, urgently?
  • Progress
  • BPCMEP Phase 2
  • Impact Assessment
  • Way forward
  • Video show

3
Background
  • In 2004 Cabinet approved a set of recommendations
    on the promotion and implementation of Batho
    Pele. One of the recommendations was that Batho
    Pele (BP) should also be rolled out to Local
    Government.

4
Background cont.
  • It culminated into a series of consultative
    meetings between the dpsa, OTPs, in consultation
    with provincial DHLGs.
  • It was agreed that the OTPs and the DHLGs should
    facilitate the arrangements and preparations for
    the Change Management Engagement workshops.
  • BPCMEP at LG started in November 2006, in
    Mpumalanga

5
WHAT IS BPCMEP?
  • The BPCMEP is not necessarily about training, but
    about re-orientation, of work culture and
    changing the mind-set
  • Focuses on deepening the understanding of BP not
    as an add-on but a daily way of doing business
  • Changes the culture / behaviour / attitudes of
    public servants
  • Helps overcome resistance to change
  • Motivate officials to go beyond the call of duty
  • Batho Pele model-back and front office
    operations-communication (internal external)
  • Prompted by identified gaps between theory and
    practice
  • Embraces the new Batho Pele Belief Set We
    belong, We care, We servePromote the slogan
    dubbed Together beating the drum for service
    delivery

6
Why need to roll out BP to LG, urgently?
  • Local Government is key player to bringing public
    service to the people.
  • No emphasis was put to LG when BP was introduced
    in 1997
  • Fully integrated/seamless service delivery is not
    possible without LG there should be no wrong
    door for service recipients- Thusong Centres
  • To achieve real service delivery the values and
    ethos of Batho Pele need to be shared across all
    spheres of government.

7
Progress to date
  • A target of 100 municipalities was set for the
    2007/08 financial year
  • To date, 1384 officials and counsellors from 274
    (97) municipalities have been trained
  • Only 9 municipalities are outstanding throughout
  • The following provinces have all (100)
    municipalities covered on train-the-trainer WC,
    LP, MPU, NC, GP and NW.

8
Statistical presentation
9
Phase 2
  • Main focus will be on the impact of the
    BPCMEP-qualitative and quantitative
  • ME strategy has been developed being
    implemented at LG
  • Coordinators to be consulted on the strategy
    templates
  • 1st feed back from all municipalities
  • of BPCMEP progress has been sought till July 08,
    only three provinces have responded to date

10
Impact assessment
  • Prior to roll out to LG BPCMEP conducted in
    National, Provincial and Ethekwini Municipality
  • Trained dept between 2005 to 2007
  • Need to assess the impact to improve the
    programme
  • Service provider busy in Provinces accept Western
    Cape
  • Results to be discussed with all participated
    provinces.

11
WAY FORWARD
  • Road shows on ME Strategy to be initiated
  • All provinces have to submit all municipalities
    BPCMEP quarterly progress reports
  • Good practices will needed for phase 2
  • Roll out should be fast tracked across the 3
    spheres

12
  • THANK YOU
  • Together beating the drum for service delivery
  • because
  • WE BELONG, WE CARE, WE SERVE
  • to make
  • A BETTER LIFE FOR ALL.
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