Making the Case for the Hosted Solution

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Making the Case for the Hosted Solution
Presented By Jon BeckChief Operating Officer
Pandora Networksjbeck_at_pandoranetworks.com
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What is a Hosted IP-PBX?
The Definition of an IP PBX doesnt change if you
elect to implement a hosted solution. It is
still a software application running on a
server. However, in a hosted implementation,
that server (and in most cases the media
gateways) are located in Data Centers,
specifically designed to house servers and
gateways.
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Why A Hosted Solution

• Cost effective and flexible
• Conserve capital
• Lower Total Cost of Ownership (TCO)
• Focus on your business, not your phone system
• Fight obsolescence

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Target Market for Hosted Solutions

• The sweet spot is the 2-50 person Enterprise
• Other factors can make a hosted solution
  economical for a larger enterprise as well
• Geographically dispersed
• Lots of telecommuters and/or road-warriors
• Little or no internal technical expertise

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Improve Productivity

• Flatten Geographic Distances
• 30 of the SME workforce are either nomadic, in
  different facilities, or are even outsourced.
• Presence and a variety of IP-based communications
  to unify all employees into a cohesive workforce.
  
• Enables Real Time Interaction
• Time is money and improving workflow processes
  are critical.
• Instant meetings, remote desktop collaboration,
  and application integration shortens time to
  solve.

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Conserve Capital

• Predictable Price
• No Up-front capital Costs
• No hidden soft costs
• Simple and predictable OPEX and TCO

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Lower Operational Costs

• No Complexity
• No dedicated IT staff required
• Pay for what you use when you use it
• Reduce Telephone Usage Charges
• Moves, Adds and Changes (MACs) should be
  web-based and doable without special knowledge

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Maintain Business Focus

• Communications becomes another utility that you
  dont have to mange.
• Like water and power.
• You use it, someone else takes care of it
• Ease of Maintenance and Support
• Move, adds, change, delete and phone number
  provisioning dont require a technical support
  call
• No capabilities in 24x7 systems management, call
  centers, hosting/networking, security, disaster
  recovery, etc.

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Fight Obsolescence

• The cost of system improvements is distributed
  across all users
• No need to upgrade hardware
• Automatic software upgrades

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Improve Customer Service

• Improve Customer Access
• Ends frustration with voicemail, auto attendants,
  and busy lines
• Intelligent call routing to employee
  extensions, enterprise ACDs, web and IM
  services provides a better balance of
  accessibility

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Reduce Total Cost of Ownership

• Less Costly to Buy and Operate
• No upfront CAPEX beyond IP handsets
• No hidden soft costs with a simple and
  predictable OPEX
• Doesnt become obsolete within months
• Easier To Use
• No specialized IT staff required outside of
  existing staff.
• Unified end user application for all
  communications services reduces training and
  support costs.
• Easier Maintenance and Support
• Move, adds, changes, deletes and phone number
  provisioning are performed in seconds.
• Inclusive managed services including technical
  support, disaster recovery, etc.

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Summary

• Improve Productivity
• Conserving Capital
• Lower Operational Costs
• Maintain Business Focus
• Fight Obsolescence
• Improve Customer Service
• Lower Total Cost of Ownership

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Making the Case for the Hosted Solution
Presented By Jon BeckChief Operating Officer
Pandora Networksjbeck_at_pandoranetworks.com
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