Functions of Management

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Functions of Management

• Jan Probst PhD
• HADm 700

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Does management matter

• Job satisfaction and perceived teaching quality
• Employee job satisfaction and patient satisfaction

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Teaching quality

• Seen by residents 0.61
• Seen by nurses staff 0.58Controlling for
  other measures of organizational climateProbst
  et al 1998

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Patient satisfaction

• Two measures MOS score Provider Interaction
  Score
  
• 1 point increase in faculty satisfaction -- .65
  point increase in patient satisfaction

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Takes on management

• Functions
• Skills
• Roles
• Competencies
• The Big Picture

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Management defined

• ...managers are people formally appointed to
  positions of authority
  
• In organizations or systems who enable others to
  do their work effectively who have
  responsibility for resource utilization and who
  are accountable for work results.

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Or

• Management is the process of reaching
  organization goals by working with and through
  people.

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A bit more

• Process
• Permanent corps of actors
• Organizational goals

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The classic functions

• Plan
• Organize
• Staff
• Direct
• Control

Decide
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Plan

• 2-3 years for first line supervisor
• 5 - 10 years for upper management

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Organize

• What do you want to do
• What do you need to do it

Technology
Skills
People
Tasks
Structure
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Staff

• Hire for the vision

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Direct

• Initiating action in the system
• Leadership

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Exploring Direction

• Mission and strategic direction
• All the stuff everyone needs to know to get the
  job done right
  
• All the stuff everyone needs to feel to get the
  job done right

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Directing tasks

• Keep units synchronous
• Motivate
• Allocate resources
• Advise
• Counsel

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Directing feelings
Formal activities
Informal activities

• Orientation and ongoing training
• On-the-job socialization
• Awards contests and recognition
• Honest mistakes
• Offices and layout

• Values norms history and tradition
• Hero stories values in practice
• Effort consistent with values
• Breaches of ideology
• Reflect norms ideals

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Welcome to Nordstrom

• Were glad to have you with our Company. Our
  number one goal is to provide outstanding
  customer service.
  
• Set both your personal and professional goals
  high.
  
• We have great confidence in your ability to
  achieve them.
  
• Nordstrom rules
• Rule 1 Use your good judgment in all
  situations.
  
• There will be no additional rules.

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Control

• Monitoring activities
• Plans v reality
• Are the customers happy
• Routine reports
• Intervening as appropriate

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Deciding

• The buck has to stop somewhere

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Skills
Human Relations
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Skills--21st century
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Mintzbergs roles

• Interpersonal
• Informational
• Decisional

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Interpersonal roles

• Figurehead
• Liaison
• Influencer

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Informational roles

• Monitor
• Disseminator
• Spokesperson

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Decisional roles

• Entrepreneur
• Disturbance handler
• Resources allocator
• Negotiator

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The Managerial Trinity

• Designer
• Strategist
• Leader

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Management competencies

• Conceptual
• Technical managerial/clinical
• Interpersonal/Collaborative
• Political
• Governance

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The Big Picture

• Vision
• Collins Porras
• Preserve the core
• Stimulate progress
• Dont confuse goals with purpose
• Inclusiveness
• Senge Learning Organizations
• Foster growth
• Remove limits

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Wrapup

• Managing requires
• Skills
• Competencies
• Performance of culturally determined roles
• Attention to Leadership