ASSESSMENT SYSTEMS AND TOOLS USED IN THE EU

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ASSESSMENT SYSTEMS AND TOOLS USED IN THE
EU egovindia 2004 Christine Leitner Head of
eEurope Awards Programme, Senior Lecturer, EIPA
(NL)
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INTRODUCTION
Evaluation/assessment of eGovernment projects is
essential at EU level to provide valuable
input for effective dissemination and exchange of
good practices a corner stone of the
eEurope initiative (An Information Society for
all). endorsed by the 15 (25) Member
States.
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Lisbon strategy
THE EU FRAMEWORK -NEW GOVERNANCE APPROACH

• A new and open method of co-ordination based on
  the benchmarking of national initiatives to reach
  the targets set out in the action plan
• Voluntary measures at EU Member States level
• Each MS has agreed principle to global and
  specific objectives and to participate in common
  review and evaluation/assessment activities
• Objectives in form of qualitative and
  quantitative targets
• Community instruments may support development

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Regulatory Models in the EU
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eEUROPE ACTION PLAN 2005 PRIORITIES AND
OBJECTIVESendorsed by Seville Summit June 2002

• Modern on line public services
• e-government
• e-learning
• e-health
• A dynamic e-business environment

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eEUROPE ACTION PLAN 2005 PROPOSED ACTIONS

• Policy measures - review and adapt legislation
• Coordination mechanism for e-policies - steering
  group
• Financing - use of existing funds (e.g. FP, IDA,
  eTEN, eContent, etc.)
• Benchmarking - measure progress on reaching
  objectives
• Dissemination and exchange of good practice
  high level conferences, eEurope Awards Programme

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EXCHANGE OF GOOD PRACTICE IN eGOVERNMENT (
eHEALTH)

• One instrument to identify and promote the
  exchange of good practice eEurope Awards
  Programme 200305
• 357 cases submitted to eEurope Awards for
  eGovernment 2003 (next UK EU Presidency 2005)
• 289 cases submitted to eEurope Awards for eHealth
  2003 and 2004
• How to evaluate/assess good practice?

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ASSESSMENT OF eGOVERNMENT OBJECTIVES
METHODOLOGY-- 1

• Fair, independent, transparent process
• Goal to obtain a final, agreed ranked list of
  applications for each theme and to identify
  finalists (exhibitors) and winners
• Each application evaluated by 3 independent
  experts in 3 steps (FP model)

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ASSESSMENT OF eGOVERNMENT OBJECTIVES
METHODOLOGY--2

• Managed electronically
• Evaluation template and criteria inspired by
  benchlearning and learning practice (Beep)

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Theme 1

• THE ROLE OF eGOVERNMENT FOR EUROPEAN
  COMPETITIVENESS
• High quality eServices to support the development
  of a competitive knowledge-based economy.
• (approx. 20 of submissions)

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Theme 2
A BETTER LIFE FOR EUROPEAN CITIZENS Information
society technologies can increase access to
government services, promote participation and
inclusion and generally improve the quality of
life (approx. 50 of submissions)
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Theme 3
EUROPEAN, CENTRAL AND LOCAL GOVERNMENT
eCOOPERATION Joined-up and borderless government
at different government levels (European,
national, regional, local) and between
departments, authorities or agencies (approx. 30
of submissions)
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ASSESSMENT OF eGOVERNMENT APPLICATIONS-- 1

• Application template and assessment criteria
• eEurope Awards for eGovernment 2003
• 1 Background
• 2 Specific objectives
• 3 Resources
• Essential criterion 1 use of ICT
• 4 Implementation
• Criterion 2 Innovativeness
• Criterion 3 Managing eGovernment implementation

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ASSESSMENT OF eGOVERNMENT APPLICATIONS -- 2

• Application template and assessment criteria
  (cont.)
• 5 Results
• Essential criterion 4 Real practical results
  and impact
• Criterion 5 Functionality
• 6 Learning points and conclusions
• Criterion 6 Visibility
• Criterion 7 Valuable learning points and
  transferability
• 7 References and links

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ASSESSMENT OF eHEALTH APPLICATIONS -- 3

• eEurope Awards for Health 2004
• (Empowering the citizens through eHealth tools
  and services)
• 1 Innovativeness
• 2 Essential criterion Good use of ICT
• Essential criterion Real practical results and
  impact
• Functionality
• Transferability and valuable learning points

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ASSESSMENT OF eGOVERNMENT SOME REFLECTIONS..

• Some observations from the past experience,
  evaluators, etc.
• Basis for good practice framework (European
  Commission) launched in April 2004
• Further elaboration of the assessment scheme for
  the eEurope Awards for eGovernment - 2005 (UK EU
  Presidency)

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..RAISE SOME QUESTIONS

• Can effective exchange of good practice be done
  at the European level?
• What would an administration want to learn from
  others?
• What is a transferable practice/solution?
• How can a good practice framework contribute?
• Is a further elaboration of the approach, the
  themes and assessment criteria for the eEurope
  Awards for eGovernment 2005 required? And what
  can the 2005 conference contribute?
• Are the assessment criteria relevant and
  sufficient to cover the whole spectrum of
  eGovernment?

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ASSESSMENT OF eGOVERNMENT OTHER TOOLS

• CAF Common Assessment Framework to be adapted
  to eGovernment projects
• www.eipa.nl
• BEGIX The Balanced eGovernment Index
• www.begix.net

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• Thank you for your attention.
• If you wish to contact us
• European Institute of Public Administration
  Maastricht, The Netherlands
• www.eipa.nl
• c.leitner_at_eipa-nl.com
• eEurope Awards Programme
• www.e-europeawards.org