Understanding Work Teams

1
Understanding Work Teams
FOM8-1
2
Perception

• Process
• Organizing
• Interpreting
• Impressions
• Meaning to the environment

FOM8-5
3
FOM8-6
4
Interpretation
Attribution of Cause
Observation
High
External
Distinctiveness
Attribution Theory and Individual Behavior
Low
Internal
High
External
Consensus
Low
Internal
High
Internal
Consistency
Low
External
FOM8-7
5
Attribution Errors
Fundamental Attribution Error
Self-serving Bias
FOM8-8
6
Selectivity
Self-Fulfilling Prophecy
Assumed Similarity
Judgmental Shortcuts
Stereotyping
Halo Effect
FOM8-9
7
Managers and Perception

• People react to perceptions
• Reality is perception

FOM8-10
8
Shaping Behaviour
Positive Reinforcement Negative
Reinforcement Punishment Extinction
FOM8-11
9
Attitudes and Behaviour

• Consistent
• Alignment
• Walk the Talk

FOM8-12