Intergovernmental: make it easier for states and localitie

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Implementing Electronic Government Improving
Services to Businesses, Citizens, and Our Own
Employees Lunchtime Learning Series
Keith Thurston General Services Administration
Office of Electronic Government and
Technology Web sites egov.gov estrategy.gov June
30, 2004
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FY2004 Federal IT Investment Portfolio 59
Billion Requested!
(dollars in billions)
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2004 Budget Federal IT Investment Portfolio
(dollars in billions)

• 500 projects (8 B) have good business cases
  over 750 projects (21 B) were At-risk
  requiring business case enhancements
• Better project management
• Integration with the Modernization Blueprint
• Satisfy the security criterion
• Link the investment to agency strategic goals
  and provide performance objectives
• Adequately address the risks

4.7 (IT Security is
included in the
Mission Area and
Office
Auto/Infrastructure)
1
21
37
Mission Area Projects
Office Automation /Infrastructure
Enterprise Architecture
IT Security
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President Bushs 5 Point Management Agenda
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Delivering an E-Government is a new role for IT
investment

• The Vision an order of magnitude improvement in
  the federal governments value to the citizen.
• The Definition the use of digital technologies
  to transform government operations in order to
  improve effectiveness, efficiency, and service
  delivery.
• The Principles
• Integral component of Presidents Management
  Agenda
• Market-based, Results-oriented, Citizen-Centered
• Simplify Unify
• Government likes to begin things - to declare
  grand new programs and causes. But good
  beginnings are not the measure of success. What
  matters in the end is completion. Performance.
  Results. Not just making promises, but making
  good on promises." President George W. Bush

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Key Elements Of Presidents Management Council
E-Gov Agenda

• Driving results productivity growth
• IT cost controls
• E-Gov Act implementation
• Cyber Security
• IT workforce

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The Business Architecture That Isnt
each agency supports 17 lines of business
(average)
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Simplify and Unify Business Lines
Internet/ Portal
Government- to-Citizen Access Channels
Services to Citizens
Services to Citizens
Program Admin
Compliance
Program Admin
Compliance
On average 10 Cabinet Departments and agencies
per Line of Business
Public Asset Management
Public Asset Management
Regulated Activity Approval
Regulated Activity Approval
Marketable Asset Management
Marketable Asset Management
Consumer Safety
Consumer Safety
Defense Natl Security Ops
Defense Natl Security Ops
Environmental Management
Environmental Management
Diplomacy Foreign Relations
Diplomacy Foreign Relations
Law Enforcement
Law Enforcement
Disaster Management
Disaster Management
Legal
Legal
Domestic Economy
Domestic Economy
Revenue Collection
Revenue Collection
Education
Education
Trade (Import/Export)
Trade (Import/Export)
Energy Management
Energy Management
Transportation
Transportation
Insurance
Insurance
Workforce Management
Workforce Management
Public Health
Public Health
Recreation National Resources
Recreation National Resources
Employee- to-Employee Access Channels
Social Services
Social Services
RD Science
RD Science

• Telephone
• Voice
• Interactive

Web Services
E-system to System
Public/Private Partnerships
Intranet/ Portal
Face to Face
Fax
Mail
Support Delivery of Services
On average 21 Cabinet Departments and agencies
per Line of Business
Legislative Management Business Management of
Information IT Management Planning and Resource
Allocation Regulatory Management
Controls and Oversight Public Affairs Internal
Risk Management and Mitigation Federal Financial
Assistance
All 24 Cabinet Departments and agencies per Line
of Business
Internal Operations / Infrastructure
Inter-Agency
Intra-Agency
Human Resources, Financial Management Admin
Supply Chain Management
Human Resources, Financial Management Admin
Supply Chain Management
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What Citizens Have to Say

• Of American Internet users, 67 have used a
  Government Web site or online service
• said conducting transactions with government is
  easier because of e-government. 
• 74 of this group believe that
• the benefits of e-government will continue to
  grow and
• positively effect the way government operates
  over next 5-10 years
• Privacy and security is still a serious concern
• 45 of Americans strongly agree submit personal
  information to government Web sites, will allow
  government to provide them with better services. 
  
• nearly 45 believe they may risk the security and
  privacy of their personal information by
  submitting it to government Web sites
• Source Hart-Teeter Research by The Council for
  Excellence in Government with support from
  Accenture, April 2003

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Focus on Unifying and Simplifying Around Citizen
Needs

• Individuals building easy to find one-stop-shops
  for citizens -- creating single points of easy
  entry to access high quality government services.
• Businesses reduce burden on businesses through
  use of Internet protocols, un-complicating
  interactions, and consolidating myriad redundant
  reporting requirements.
• Intergovernmental make it easier for states and
  localities to meet reporting requirements, while
  enabling better performance measurement and
  results, especially for grants.
• Internal efficiency and effectiveness reduce
  costs for federal government administration by
  using best practices in areas such as supply
  chain management, financial management, and
  knowledge management.

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Lesson Learned Citizen-centered Govt can work,
but Not Easy
Managing Partner GSA EPA Treas HHS SBA DOC
Government to Business
Government to Citizen
Managing Partner GSA TREAS DoEd DOI Labor
1. Federal Asset Sales 2. Online Rulemaking
Management 3. Expanded Electronic Tax
Products 4. Consolidated Health Informatics 5.
Business Compliance One Stop 6. International
Trade Process Streamlining
1. USA Service 2. Free File
3. Online Access for Loans 4.
Recreation One Stop 5. Eligibility Assistance
Online
E-Authentication
Government to Government
Internal Effectiveness and Efficiency
Managing Partner OPM OPM OPM GSA GSA NARA OPM
Managing Partner SSA HHS FEMA DOI FEMA
1. e-Training 2.
Recruitment One Stop 3. Enterprise HR
Integration (includes e-Clearance) 4. e-Travel
5. Integrated Acquisition 6. e-Records
Management 7. Payroll Processing
1. e-Vital 2. e-Grants 3. Disaster
Management 4. Geospatial Information One
Stop 5. Project SAFECOM
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Federal Government has multi-Billion Dollar
Consolidation Opportunities
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SmartBUY Enterprise Software Licensing Initiative

• SmartBUY aggregates current and planned software
  requirements
• SmartBUY does not dictate an agencys choice of
  software
• SmartBUY depends on vendors willingness to
  participate in a model which is primarily based
  on an aggregation of current and planned
  requirements for selected software

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OMB Issued Memorandum Feb. 25, 2004
SmartBUY Status

• Jointly Issued by Karen Evans Robert Burton
• Goal to accelerate SmartBUY
• Requires Agencies to submit software
  requirements to OMB and GSA by category (as part
  of annual budget submission)
• Requires waiver for purchasing software under
  potential SmartBUY award
• Agency Baseline Established
• CIO and SPE compile list of acquisitions in
  CY03, and CY04 projections

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SmartBUY What we are doing

• Now
• Analyzing government wide data call to better
  understand requirements
• Pursue selected market categories by RFI
• Receiving feedback from agency and software
  vendor representatives
• Take advantage of near term e-Gov opportunities
• Near Term
• October - SmartBUY deals in selected categories
  Include yearly options in renewals
• Agency software projections sent to GSA and OMB
  by category for the next two fiscal years

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Long Term Approach
Agency Enterprise Architecture
Software Asset Management
Govtwide Enterprise Licensing
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Business Gateway Reducing Burden on Businesses
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Business Gateway -- eForms

• Current
• Easy way to find regulatory requirements and
  forms
• Planned
• Information on what forms to file
• File required forms online
• Fill it in once, use many
• Reduced number of forms to file
• Information packaged by industry sector

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Value Proposition
eTravel
A collaborative, inter-agency effort to realize
the efficiencies, cost-savings and increased
service associated with a common approach to
managing the Governments travel function.

• Citizen Value
• Provide one-stop integrated travel services for
  all federal employees.
• Government Value
• Provide consolidation, cost savings and
  accountability to enable tracking of travel
  expenditures and improve decision making.

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ePayroll

• Consolidates 22 Federal payroll systems to
  simplify, standardize and better integrate
  payroll, human resources, and finance functions.

Value Proposition

• Business Value
• Standardization and better service to employees
  from unified service delivery
• Government Value
• Improves link between performance budgets
• Provides information needed to make informed
  decisions
• Generates cost savings through economies of
  volume and avoids costs by limiting capital
  system modernization activities

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GovBenefits Now Only 3 Clicks Next Focus on
Integrated Fed-State Application Form
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Progress Is Being Made

• Government wide
• Firstgov 3 clicks to service, one of Yahoos 50
  Most Incredibly Useful Websites over 500
  increase
• Free Tax Filing for at least 60, made easy with
  trust 2.7 M filers
• Govbenefits.gov (USA Today Hot Site)
  uncomplicates the welfare bureaucracy making it
  easy to find needed services
• Regulations.gov makes it easy to find, read
  comment on proposed regs (gt600K hits in 1st
  week)
• Golearn.gov providing training for pennies per
  student to 45,000 Feds in 1st six months, over
  45 M visitors
• Recreation.gov clickable map
• E-Payroll Consolidation to two winning teams
  from 22 providers
• E-Gov Act Signed Administrator and Office fully
  operational

• Within Agencies
• All but 7 agencies making significant progress in
  addressing chronic problems and joining in
  citizen-centered E-gov Solutions
• Some Examples
• Energy, VA, Justice have elevated CIO role to
  drive change results
• VA-DOD integrated patient medical records to
  provide seamless service to veterans
• Education performance data initiative streamlines
  data collection burdens and eliminate redundancy
• Energy Department integrating disparate HR, FM,
  procurement, facilities management, and budgeting
  systems
• GISRA baselines and Plans of Action and
  Milestones are used to define and track security
  improvements with 50-100 improvement in key
  areas

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Ongoing E-Gov Directions

• Expanded use of internet transactions will make
  functional boundaries transparent
• Fostered interagency and cross-sector leadership
• Adopted open frameworks and proven commercial
  practices and products
• Improved support for security and managing
  privacy across multiple applications

26
Implementing Electronic Government Improving
Services to Businesses, Citizens, and Our Own
Employees Lunchtime Learning Series
Keith Thurston General Services Administration
Office of Electronic Government and
Technology Web sites egov.gov estrategy.gov June
30, 2004