ICT Innovations in Public Sector Management The Governance of eGovernment Making the case for 6Ss

1
ICT Innovations in Public Sector Management
The Governance of eGovernment Making the case
for 6Ss
Jane Treadwell 28 January 2009
2
Overview

• Its all about connecting the dots
• e stands for everything
• Vision versus the verticals
• Examples of governance of (e)Government
• Strategies Priorities of Government
• Investment decision making Benefits Management
• Program, Project, Portfolio Management
• Delivery Performance and Measurement
• New Structures and Capabilities
• The 6Ss

3
Connecting the Dots

• National Insurance Company
• Organisations accessing identity data
• Technology and experiences create new
  relationships, demands risks new
  governance systems

New governance systems
Claims Payouts
Increase premium cost of individual policy
?
4
Models of Government
5
Definitions

• Governance
• A process, a strategy and a culture
• The means by which organisations make decisions
  and are held to account
• (e)Government challenges the systems
• Policies and decision rights shared/conflict
  between departments, organisations
  jurisdictions that oversee a set of activities
  that must ultimately create shared value whilst
  managing distributed risk

6
Vision vs Verticals
Source John Kost, Gartner Group
7
Transforming Government - Australia
Service Transformation
Networked Government
New Performance Accountability Models, new
structures
Joined up Government
Collaborative Governance
DataSharing
Value
Interoperability
Government Online
Standardisation/ Consolidation
Control legislationcentralisation
Hierarchical Government
Contagion
Initiation
Time
8
Victoria
Strategic Business
Architecture
Investment
Capability
Planning
Development
Decisions
Development
Government and Agency Priorities and Planning
Assessment
Assessment
Enterprise
Enterprise
Deliver Approved Programs
Agreements
Architecture
Prioritisation
Prioritisation
Architecture

on Programs
Framework
Develop WoVG Capability
of Investments
of Investments
Work
Roadmaps
Business Architecture
Agency
DHS
DOJ
DIIRD
DET
DVC
DPI
DSE
DOI
DTF
Agency
Agency
DPC
Enterprise
Investment
Roadmaps
Architectures
Plans
Information
DHS
DOJ
DIIRD
DET
DVC
DPI
DSE
DOI
DTF
DPC
Common/Shared
Applications
alignment spend
WoVG
Strategic Intent
DHS
DOJ
DIIRD
DET
DVC
DPI
DSE
DOI
DTF
DPC
DHS
DJ
DIRD
DE
DVC
DPI
DTF
Common/Shared
D
Technology Infrastructure
DHS
DOJ
DIIRD
DET
DVC
DPI
DSE
DOI
DTF
DHS
DOJ
DIIRD
DET
DVC
DO
DTF
DPC
Common/Shared
Applicat
DHS
DOJ
DIIRD
DET
DVC
DPI
DSE
DOI
DTF
DPC
WoVG
WoVG
WoVG
Investment
Enterprise
Roadmap
DHS
DOJ
DET
DVC
DPI
DOI
DTF
Plans
Architecture
Monitoring, Evaluation Knowledge Base

Strategic Assessments

Enterprise Architecture

Investment Analyses

Capability Maturity

Trend Analyses
Maturity Assessments

Program/Project Analyses
Assessments

Futures Options Analyses

Enterprise Architecture

Roadmap Analyses

Performance Measurement

Business Case Analyses
Gap Analyses

• Standards Policies
• - WoVG

9
Whole of Government structure
Cabinet
ICT Strategy Sub-Committee of ERC(Premier,
Treasurer, Ministers for ICT Finance)
Minister for ICT
Heads of Department
State Coordination Council
Secretary Dept infrastructure
Secretary Premier Dept
ICT Strategy Board (DOI, DPC, DIIRD, DHS, DET,
MMV external)
Secretary
CTO
Senior Executives
CIO
ICT Policy Committee (Dep Secs)
Dep Sec
IT WG on X
Business WG on Y
CIO Forum IT Industry Forum
Working Groups
Working Groups
Community of Practice
Community of Practice
Community of Practice
9
10
Governance environmenteg Investment Management
Standard
http//www.dtf.vic.gov.au/CA25713E0002EF43/pages/g
ateway-reviews-and-best-practice-guidelines-invest
ment-management-investment-management-standard
11
The Logic of Investment Benefits/Value
Investment Logic Map

• citizen engagement
• in policy, service
• priority setting

?
Better outcomes delivered (public value)
Declining Trust Confidence in Government
Vision eg State Plan Growing Victoria Together
(Collaborative) Governance
Whole of Government E-business/ICT Strategy
Citizen satisfaction and trust
Structures
Fragmentation of Government Information Services
? administrative burden costs
Leadership
Processes
Reputation as an Innovator Technology Leader

• accessibility, usability
• convenience of govt
• services

?
?
Liveability of Victoria
Skills
Burning Platforms
? openness transparency
Competition for Talent
Competitiveness to attract business
Technology Connectivity
Knowledge of Citizen/Business Expectations

• productivity/
• performance

Demands for Information/ better decision-making
Information
Employer of Choice
?
Next Generation/ Networked Govt
NOTE
() indicates relative importance of drivers,
objectives or benefits to this investment
12
High level Enterprise Architecture
13
Shared Services and Shared Capabilities
Authentication
Frontline
Heath Smart
Desktop, IT,
Spatial, Telecommunications
Back Office
YR2 -
YR3-4
YR4
YR 1
YR -10
Consolidation of 4 Departments ICT, business
systems shared corporate services
Consolidation of remaining Departments ICT,
business systems shared corporate services
Consolidation of Departmental standardised
services Statutoty Agency
Standardise service delivery processes (lead-Depar
tment as process owners)
Transformation of service delivery
Planning and Design
Mega-Department internal service consolid-ation
Collaborative ICT HR Shared Services
14
Calculating Risks and Challenges

Collaboration An unnatural act between
non-consenting adults
15
Capabilities Framework Related Policies
Delivering Australian Government Services
Service Delivery Capability Model, AGIMO, 2006
16
National approach to eGovernment

• Interoperability Standards
• Government Authentication Framework
• Smartcard Framework
• Citizen Centred Service Delivery
• ICT Skills Attraction
• Information Sharing

National Broadband Development
Indigenous Communications
Digital Economy
Jurisdiction determined eGovernment and ICT
goverance co-ordination
17
Australian Government eGovernance
The Online and Communications Council (formerly
the Online Council) operates as the peak
ministerial forum across governments for
consultation and coordination on online and
communications issues. 1. to provide leadership
to all areas of government, industry and the
community at large in promoting and facilitating
the provision, access, development, production
and use of information and communication
technologies (ICT). Priority areas for the
Council currently include- regional, rural and
remote communications including Indigenous
communications, broadband access and use,
building ICT capability, digital inclusion,
e-Security and Online Environment, and
e-Government 2. to provide a forum for
Australian, State and Territory Government
Ministers and local government to consider and
reach agreement on national strategic approaches
to information and communication services and 3.
to liaise actively with other Ministerial
Councils (30) and other bodies on matters
relevant to the activities of the Council.
18
Mother of All Accountability Tools

• Engage and involve people
• Increasing access, greater familiarity with the
  Web
• Combining information that leads to new insights
• Co-production, better outcomes

19
Information processes slowly being published
governed aX governments

• Australia Council of Australian Governments
  Information Sharing co-operative policy and
  standard development
• Korea Information Sharing Committee and
  hierarchy
• Singapore individual single sources of
  aurthoritative data in various departments
  responsible for currency, quality and supply to
  departments
• UK all government data mashable

20
Korean organizational framework for Government
Information Sharing Policy
21
The art of (e) Governance

• Its about Government and governance, not ICT
• eGovernment can be catalyst for revealing and
  reforming whole of government structures and
  governance processes
• It evolves
• 6Ss
• new and re-engineered Structures/Systems
• Standardise policies, standards
• Sets of one eg single source of truth
  architectures, data sources, core process,
  software systems, measures
• Share incentives, capabilities, measurement
• perSevere

22
When Spider Webs Unite They Can Tie Up a
Lion.African Proverb
Thanks to Daniel F. Perkins, Ph. D.