National survey but conducted by local authorities
Conducted in the autumn of 2008
Published in June 2009
1100 per district
Provides 18 Local Area Agreement National Indicators for Comprehensive Area Assessment
3 What doesnt it tell us
People under 18
Recent changes (continued recession MPs expenses)
Neighbourhood or minority detail
4 National map of dissatisfaction 5 Devon in the league (out of 226) 6 Devon in the league (out of 152) 7 Devon in the league (/152) 8 Happier with place than council Unitary authorities London metropolitan boroughs District councils Satisfaction with local area Satisfaction with district/unitary council Satisfaction with county council 9 Satisfaction Place and Council 10 Satisfaction With Devon County Council With your local area 0 50 100 11
So what explains the patterns of satisfaction
12 (No Transcript) 13 (No Transcript) 14 (No Transcript) 15 ASB Perception is about right 25 Ilfracombe Bideford/ Northam 20 Teignmouth Dawlish Cullompton Tiverton Barnstaple 15 Honiton Dartmouth Exeter thinking ASB is a problem in their area Totnes Exmouth South Molton Seaton Newton Abbot Lynton/ Lynmouth 10 Axminster Braunton Kingsteignton Kingsbridge Great Torrington Ashburton/ Buckfastleigh Tavistock Sidmouth Okehampton Holsworthy Ivybridge Crediton 5 Ottery St Mary Moretonhampstead 0 0 10 20 30 40 50 60 ASB incidents per 1000 people 16 (No Transcript) 17
Whats important to the public
18 Important vs. needs improving Activities for teenagers Road and pavement repairs Affordable decent housing Race relations Health services Health services Access to nature Race relations 19 What still needs improving 20 What needs improving for... 21 What needs improving for... 22 What needs improving for... 23 What needs improving where Lynton Lynmouth Great Torrington 24 What needs improving 25
Is there a community effect
26 Average household income Satisfied with local area 27 Satisfaction - predicted vs actual 28
What can we do to keep the customer satisfied
29 Enable people to have influence 30 Questions
Use the post-it notes
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