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22112009 Supporting education and research Slide 1

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'A Mac user with the new 3G iPhone really likes the mobileme service that. synchs his (apple-only) email, calendar etc between his iPhone & Mac. ... – PowerPoint PPT presentation

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Title: 22112009 Supporting education and research Slide 1


1
Institutional Responses to Emergent Technologies
  • Rob Bristow Programme Manager, JISC

Joint Information Systems Committee
Supporting education and research
2
A Story
A Mac user with the new 3G iPhone really likes
the mobileme service that synchs his
(apple-only) email, calendar etc between his
iPhone Mac. He forwards his U email there
now. He says that for busy 21st Century
professionals a push-sychronize service between
laptop/desktop mobile devices is much more
intuitive than using a central-server model like
oracle (or even google) calendar. Are there
other University users of the mobileme service,
could there be possibility of an HE-negotiated
'bulk buy' deal like we got with the Leopard
licenses? He feels mobileme will help to optimize
productivity.
3
About JISC -
  • Joint Information Systems Committee
  • JISC's activities support education and research
    by promoting innovation in new technologies and
    by the central support of ICT services. JISC
    provides
  • A world-class network JANET
  • Access to electronic resources
  • New environments for learning, teaching and
    research
  • Guidance on institutional change
  • Advisory and consultancy services
  • Regional support for FE colleges RSCs

4
EMERGE
Emerge is an innovative, 28 month, user-centred,
investigation-led, consortium-based project,
funded by the JISC and guided by the principles
of appreciative inquiry. There have been about 28
institutions, 45 project teams and 210 individual
participants.
The aim is to support the formation of an
"effective and sustainable community of practice
around the Users and Innovation Development
Model, using Web2.0 technologies (def 1, def 2).
Emerge is the support project for the JISC
Capital Programme, Users and Innovation strand
5
How does JISC do things?
  • Innovation Programmes
  • Agenda driven by JISC sub-committees
  • Overall funding is set by UK funding councils
  • HEFCE has provided capital money for major
    programmes
  • Its the Sectors money!
  • So Innovation work done by institutions where
    possible
  • Some Programmes and outputs
  • e-Learning frameworks and tools programme XCRI
  • e-Portfolios
  • Access Management the Federation
  • Users and Innovation new paradigms of
    development

6
Organisational Support and User Technologies
  • Supporting organisations to make best use of
    Technology
  • Policy advice, guidance and support to senior
    managers
  • Institutional Innovation Programme
  • Major Exemplar projects
  • Technological change rolled out across
    institutions
  • Business and Community Engagement
  • Knowledge Transfer and life-long learning
  • Green ICT
  • Users and Innovation
  • Individuals and users perspectives on emergent
    technologies

7
Student Lifecycle Management
  • A landscape study that identifies current
    policies, strategies, tools and methodologies
    employed at each stage of the student/graduate
    life cycle
  • A feasibility report on the merits of developing
    an integrated student/graduate lifecycle
    relationship management support tool
  • Recommendations on how student lifecycle
    management' systems could be developed

8
JISC Users and Innovation Programme
  • www.jisc.ac.uk/usersinnovation/
  • To create opportunities to transform practice by
    developing technologies and processes that
    support the user experience in improved and
    innovative ways
  • March 2006 March 2009
  • Over 30 projects looking at research, teaching
    and administration users and their use of
    innovative technology

9
Explicitly adapted to community development
10
Criteria
  • Multiple
  • Contextualised
  • Relative
  • Real users involved in development teams
  • Projects have real impact in institutions
  • Ongoing, reflexively self-aware, purposeful
    community of collaborators
  • User interfaces are considered as important as
    data models, control programs and work flows
  • Affectionate recollection
  • Wider adoption - and adaptation - of the model
  • Positive return on investment indicators

11
Institutional Responses to Emergent Technologies
  • E-Admin think-tank (sic) identified need for
    senior management guidance
  • Need to understand where is the locus of control
  • Major topic at the UCISA Management Conference
    2008
  • Need to look at self-service, user contributed
    data and user-owned devices issues from an
    institutional perspective
  • Programme in part defined by issues raised at
    IWMW 2007

12
Great Expectations of ICT How Institutions are
Measuring up
Ipsos MORI for JISC
13
Great Expectations of ICT How Institutions are
Measuring up
Ipsos MORI for JISC
14
Institutional Responses to Emergent Technologies
  • One year programme to help understand the
    landscape of responses as institutions grapple
    with emergent technologies.
  • Seeks to answer these questions
  • To what extent are institutions aware of emerging
    technologies (services, practices,
    architectures)?
  • Which technologies are generating interest?
  • Where within institutions is this interest
    emerging (teaching and learning, alumni,
    recruitment, progression, estates, etc.)?
  • How are institutions organising to meet the
    challenge and opportunities of emergent
    technologies?
  • How has responsibility for exploiting emergent
    technologies been distributed?
  • What new structures have been created to review
    these technologies? And what challenges do they
    raise for staff development and CPD?

15
Questions 2
  • What are the drivers of, and barriers to, greater
    engagement with emergent technologies?
  • For which groups, functions and subjects are
    these technologies seen to be most promising?
  • What impact have these technologies had on wider
    institutional strategies for systems and planning
    for the development of their digital
    environments?
  • Programme is made up of six pilot projects
    investigating some aspect of institutional
    engagement with emergent technologies
  • Support project to work with pilots to synthesise
    outputs and evaluate programme
  • Landscape study of current approaches and
    strategies

16
(No Transcript)
17
Shared Services
  • Joining up Admin systems
  • Matrix of interoperability?
  • SOA approaches
  • KUALI Foundation
  • Set of open, modular, distributed systems for
    universities
  • Finance, Research Administration, Student
    Records, middleware
  • Maybe storage in the Cloud or outsource email
    entirely?
  • HEFCE Feasibility and Business Case development
    projects
  • Shared Virtualised data centres
  • A shared research data service for the UK
  • Walk in access to electronic resources in M25
    libraries

18
Green ICT
  • JISC funded year long study of the task of
    reducing the environmental cost of ICT in HE and
    FE
  • Report this Autumn
  • A Second Life Avatar can produce as much Carbon
    as the average Brazilian
  • Central Government to be Carbon Neutral by 2020
    (entire lifetime)
  • ICT Energy bill for UK HE likely to be 100
    million or more in 2008-9
  • Help is at hand!
  • Efficient design of data centres energy use and
    cooling
  • Virtualisation
  • Grids and intelligent management of PCs
  • Metering and direct billing

19
Shameless Plug for Green ICT Events
  • Sustainable ICT in Universities and Colleges -
    New Ways of Working
  • 21st August, Queen Margaret University, Edinburgh
  • Thin client, open plan hugely reduced campus
    estate. Location independent working
  • The Sustainable Desktop? Achieving Energy
    Efficient PCs in Universities and Colleges
  • 2nd September, University of Sheffield,
  • Launch of JISC funded Suste-IT projects carbon
    footprinting tool for universities
  • More events on intelligent buildings and an
    Further Education focused event

20
A story (Part 2) The IS Depts Response
  • Given my role I'm sure you'll understand that
    this fills me with horror and I wonder whether
    any considerations have been given to the
    security (data security in particular)
    implications?
  • Redirecting University email to a third party
    email service provider has a number of
    disadvantages, including the increased likelihood
    of the leakage/loss of data. This is of
    particular concern with any "restricted" data
    (that would be any data classified as anything
    other than public - see the Information Access
    and Security Policy 1) being sent in email
    messages.
  • Of even greater concern would be messages
    containing personal information (in terms of the
    Data Protection Act). The European Commissioner's
    Directive on Data Protection prohibits the
    transfer of personal data outside of the European
    Economic Area (the 25 EU member states, Iceland,
    Liechtenstein and Norway) with the exception of
    transfers to the USA to companies which have
    signed up to the "Safe Harbor" agreement 2.
    When your data is out in "the cloud" you probably
    have no idea where it actually is and could well
    end up getting the University into trouble with
    the Information Commissioner.
  • While staff are currently permitted to redirect
    their business email to a third party email
    supplier, this is currently under review. In the
    meantime, please only use University email
    services for conducting University business.

21
What can JISC do for you?
  • Services
  • JISC InfoNET Advice and Guidance Infokits on
    best practice
  • Netskills training and consultancy
  • JISC Legal Legal guidance (not advice!)
  • TechDIS Accessibility
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