Michelle Gagliano

1
Final Fiesta

• Michelle Gagliano
• April 2007
• TA Allison Mueller

2
Setting and Participant Description

• My work, UCM, is a volunteer organization.
• We cant operate our programs without volunteer
  attendance.
• One program that was having particular problems
  with attendance was Habitat for Humanity.
• This is a real intervention.

3
Reason to Intervene

• This year our volunteer attendance has been
  really low.

• So, we had to do something
• to increase volunteer attendance
• so that we could run our programs.
• People would sign up for the event, and then not
  show up.

• This meant that we had to do something to
  increase the number of volunteers and their
  attendance at events they signed up for.

4
Analyze the Natural Contingencies

• Many people put off volunteering because the
  volunteer hours are small, but cumulative.
• Therefore the natural contingency is ineffective.
• Instead of volunteering, people could be using
  that time to do activities such as
• Sleep in
• Run errands
• Go shopping
• Hang out with friends
• Do homework
• Just relax

5
Analyze the Natural Contingencies

• Ineffective Natural Contingency

6
Analyze the Natural Contingencies

• Natural Competing Contingency

7
Attendance of Habitat EventsBaseline
Baseline Graph
of People
of people signed up
of people attended
Event Dates
8
Baseline Explanation

• Only a few people signed up each week, and even
  fewer attended the Habitat event(s).
• Habitat can hold up to 17 volunteers, and at
  most, only 9 signed up during baseline.
• The day that 9 volunteers signed up, only 5
  attended

• During baseline, only 77 of volunteers that
  signed up actually attended.
• The graph shows that an intervention is necessary
  to increase the amount of volunteers signing up
  and showing up.

9
Specify the Performance Objectives

• The goal we are trying to achieve is
• 100 of volunteers that sign up for events
• actually show up for that event.
• Habitat can utilize up to 17 volunteers per week.

10
Input-Process-Output Model

• (Volunteers with 100 attendance rate) Output
• Production Implement PM procedure- Drawing
  Process
• (Volunteers that do attend 100 of the time)
  Input

Input
Process
Output
The intention is that the process/drawing will
increase attendance to 100
11
Goal Specification Form
12
Design the Intervention

• After a long conversation with my manager, we
  settled on an idea that we thought might work
• A drawing!!

Yeah! How do I enter?
Good idea!

• We told all the volunteers that they would be
  entered in a weekly drawing as long as they
  attended the Habitat event they signed up for

13
Design the Intervention

• Prizes for the drawing were weekly 10 gift
  certificates to
• Kalamazoo 10
• Speedway
• Best Buy
• Target
• Meijer

• Also, the person who attended the most events
  that they signed up for would win an I-Pod
  Shuffle at the end of the semester

14
Design the Intervention

• Performance Management Contingency

15
Implement the Intervention

• At one of our regular Tuesday night meetings my
  manager told the group about the implementation
  of the drawing
• We used a job-aid to help with the crew leaders
  and volunteers understanding of the drawing
• I would call the Crew Leaders every Thursday to
  remind them about
• The rules of the drawing
• Reminder phone calls
• to volunteers
• Sign in sheets

16
Implement the Intervention

• The Crew Leader would call all the people on the
  original sign in sheet to remind them that they
  signed up at that they will be entered in a
  drawing if they attend the event
• On Saturday the Crew Leader had everyone that
  attended the event sign up on a blue sign in sheet

• On Tuesday I compared the data of the sign in
  sheets and did the drawing
• The winner was called and given one week to pick
  up their prize

17
Evaluate the Intervention
Habitat Event Attendance
Intervention
Of People
Baseline
Spring Break
People who signed up
//
People who attended
Weeks
18
Evaluate the Intervention

• The intervention did increase attendance
• Attendance was improved from 77 during baseline
  to 84.5 during intervention
• That is a 7.5 increase from baseline to
  intervention

19
Recycle

• Luckily, I did not recycle my project because it
  successfully increased attendance
• However, if I did, I would have implemented an
  additional PM contingency for Crew Leaders to
  turn in their sign up sheets
• This was the biggest problem we had with the
  intervention

20
Personal Experience

• This project added to my knowledge and
  understanding of OBM
• I enjoyed the project and watching the positive
  impact it had

• The graphs were the most reinforcing aspect for me

21
Manager and Employee Experience

• The manager enjoyed the experience and felt the
  outcome was great!
• She wants to continue a similar project next year
  with all our volunteer programs
• The employees were really excited about the
  drawing when they first heard about it, but their
  Social Validity Questionnaire's showed mixed
  reviews

22
Discussion

• Social Validity
• The social validity questionnaires showed that
  some people really liked the drawing and others
  felt it was useless
• IOA
• IOA was checked three times by fellow staff
  members and also BSAP class members
• IOA was 100 each time it was checked
• Treatment Integrity
• Weekly meetings took place with the manager to
  make sure that we were both on the same track and
  still had the same pinpoint in mind

23
Questions or Comments???