General Bank Management- HRM Module B

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General Bank Management- HRM Module B

• Presentation by
• Dr. P Balachandran
• dran_at_ vsnl. net
• 28.4.2008

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IMPORTANT AREAS

• HRM OBJECTIVES
• ASPECTS OF HUMAN DEVELOPMENT
• HUMAN BEHAVIOUR AT WORK
• MOTIVATION
• ROLE CLARITY
• EMPLOYEE FEEDBACK
• PERFORMANCE APPRAISAL
• ROLE OF I.T. IN HRM

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HRM OBJECTIVES-

• ROLE
• CORPORATE STRATEGIES
• ORGANISATIONS THAT HAVE WORLD CLASS AMBITIONS
  WILL NEED TO NURTURE KNOWLEDGE WORKERS
• MD, GLAXO
• ALL CORPORATE STRENGTHS ARE DEPENDENT ON AND
  CENTRED AROUND HUMAN RESOURCES
• CEO, GODREJ SOAPS

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HUMAN DEVELOPMENT

• TRAINING NEED ANALYSIS
• ROLE ANALYSIS
• ATTITUDINAL DEVELOPMENT
• CAREER PATH
• SELF DEVELOPMENT

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SELF DEVELOPMENT

• LOCUS OF CONTROL
• TRANSACTIONAL ANALYSIS
• JOHARI WINDOW
• EMOTIONAL INTELLIGENCE

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LOCUS OF CONTROL

• MEANING
• EXTERNAL
• INTERNAL
• RELEVANCE IN HRD

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T A

• PIONEER IS ERIC BERNE
• FAMOUS WORDS
• I AM OK YOU ARE OK
• TRANSACTIONAL ANALYSIS
• DIMENSIONS
• RELEVANCE/ USAGE IN BANKS

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JOHARI WINDOW
KNOWN TO SELF NOT KNOWN TO SELF
KNOWN TO OTHERS ARENA BLIND
NOT KNOWN TO OTHERS CLOSED DARK
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EMOTIONAL INTELLIENGE

• SELF AWARENESS
• SELF REGULATION
• MOTIVATION
• EMPATHY
• SOCIAL SKILLS
• ALL NECESSARY FOR SUCCESS IN THE WORK AREA.
• MUCH MORE IMPORTANT THAN IQ- IS ONE VIEW

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HUMAN BEHAVIOUR AT WORK

• INDIVIDUAL DIFFERENCES
• TRAIT THEORY
• BRAIN USAGE
• GENDER BIAS

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BEHAVIOUR IS INFLUENCES BY

• ENVIRONMENTAL FACTOR
• ECONOMIC, SOCIAL, POLITICAL
• PERSONAL FACTORS
• AGE, SEX, EDUCATION, ABILITIES , MARITAL STATUS,
  NO. OF DEPENDENTS
• ORGANISATIONAL FACTORS
• PHYSICAL FACILITIES, ORGNL. STRUCTURE,
  LEADERSHIP, COMPENSATION, REWARDS
• .NEXT SLIDE-CONTD.

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BEHAVIOUR IS INFLUENCES BY(CONTINUED)

• PSYCHOLOGICAL FACTORS-
• PERSONALITY,
• PERCEPTION,
• ATTITUTDES,
• VALUES ,
• LEARNING ETC.

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TYPES OF PERSONALITY

• TYPE A
• WORKAHOLIC
• TIME URGENCY
• GO GETTER,INSENSITIVE
• TYPE B
• PLACID,
• HUMANE
• LONG TERM SUCCESS

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BRAIN USAGE

• LEFT HEMISPHERE
• LOGICAL
• THINKING
• WORKING
• RIGHT HEMISPHERE
• EMOTION
• ART
• MUSIC
• RELAXAION.
• STRESS CONTROL

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MOTIVATIONAL THEORIES

• ABRAHAM MASLOW HUMAN NEEDS
• PHYSIOLOGICAL
• SAFETY
• SOCIAL
• SELF ESTEEM
• SELF ACTUALISATION

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MOTIVATIONAL FACTORSHERZBERG

• MOTIVATIONAL FACTORS- FACTORS CREATES HIGHLY
  MOTIVATING SITUATION, ABSENCE DOESNOT CAUSE
  DISSATISFACTION.
• HYGEINE/MAINTENANCE-FACTORS THAT DO NOT LEAD TO
  MOTIVATION, BUT ABSENCE CAUSE SERIOUS
  DISSATISFACTION. LEADING TO LOWER PRODUCTIVITY

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MOTIVATIONAL FACTORS

• RECOGNITION
• ADVANCEMENT
• RESPONSIBILITY
• ACHIEVEMENT
• POSSIBLE GROWTH
• WORK ITSELF

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MAINTENANCE/HYGIENE FACTORS

• COMPAY POLICY AND ADMN.
• TECHNICAL SUPERVISION
• INTERPERSONAL RELATIONS WITH SUBORDINATES/SUPERIOR
  S/PEERS
• SALARY/JOB SECURITY/STATUS
• PERSONAL LIFE/WORKING CONDITIONS

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ROLE AND POSITION

• ROLE
• STAGNATION
• AMBIGUITY
• EROSION
• OVERLOAD
• INADEQUACY
• CONFLICT
• ISOLATION

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EMPLOYEE FEEDBACK

• CLIMATE SURVEY
• COMPENSATION
• 360 DEGREE FEEDBACK- NEW METHOD IN THE INDUSTRY

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PERFORMACE APPRAISAL

• CONFIDENTIAL VS. OPEN REPORTS
• GIVING OF FEED BACK NEED AND WAYS
• MBO-MANAGEMENT BY OBJECTIVE
• COUNSELLING
• ASSESSMENT CENTRES

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KNOWLEDGE MANAGEMENT

• IMPORTANCE OF TECHNOLOGY
• TO ASSESS TRAINING NEEDS
• DATA BASE
• RESEARCH
• E LEARNING

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SOME TIPS FOR PREPARATION

• READ THE MODULES WELL
• DO THE CHECK YOUR PROGRESS
• REFER TO THE GLOSSARY-KEY WORDS OF TERMS AT THE
  END OF CHAPTER
• READ SUMMARY-LET US SUM UP REPEATEDLY.
• REFER TO THE VIRTUAL CL. PPTS./MCQS UNDER
  PRODUCTS AND SERVICES ON OUR WEBSITE.

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ALL THE BEST FOR SUCCESS

• SEE THE CASE LET AND MCQs GIVEN , WHICH WILL BE
  PUT ON OUR PORTAL
• THANKS FOR THE ATTENTION