Personal Warranty 2003

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Personal Warranty2003

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Personal Warranty

• Business environment
• Increasingly large scale systems integration
• Work performed across many sites, worldwide
• Strategic relationships with customers and
  suppliers
• Virtual organizations with collaborative teams
• Fluid boundaries for teams and functions
• Multi-tasking of individuals
• Work performed on-line, with immediate access

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Personal Warranty

• Business environment
• Leaders and employees are subjected to intense
  scrutiny
• Impeccable integrity and ethical standards
  expected for all business transactions
• Complex products and systems are dependent on
  process management
• Variation management and process configuration
  control
• Process input variables determine process output
  performance
• Products tend to be low volume and may be unique
  configurations

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Personal Warranty

• Accountability
• Complex business transactions and our critical
  products, systems and services are highly
  dependent on incremental assessment and warranty
• The highest level of professionalism is required
  in every aspect of our jobs
• Signature of the performing individuals,
  incrementally and ultimately, warrant that
  personal obligations were met and warrant
  conformance and compliance with requirements

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Personal Warranty

• Accountability
• Personal warranty is established by signing your
  name or initials,
• Or, by affixing an assigned stamp, or seal
• Or, by evidence of a computer generated facsimile
  of your signature, initials or stamp
• If you are uncertain of your ability to meet your
  personal obligation to warrant conformance or
  compliance with governing requirements ...

STOP
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Personal Warranty

• Accountability
• While STOPPED
• Investigate and assess the situation
• Ask for help to enable understanding, or to
  rectify the situation, thereby establishing
  conformance or compliance with governing
  requirements
• If there is a problem, make sure that it is
  handled in accordance with procedures
• Only then apply your signature

• When you reach a Gray Area
• Question what is unclear
• Obtain clarification

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Personal Warranty

• How do I Warrant my work?
• We each meet our obligations by performing our
  job
• Exactly in accordance with our procedures and
  instructions, each and every time
• If there is an error in a procedure or work
  instruction, we stop, and get it fixed
• If our work doesnt conform or comply with
  requirements, we stop and get it fixed (in
  accordance with the procedure)
• We stop and ask for help, if were unable to
  fully understand a requirement, or how to do a
  job
• When we sign-off on a task, we know we did it in
  accordance with our procedures and instructions
• Thats our Personal Warranty!

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Personal Warranty

• Personal Warranty always prevails over Schedule
• Our Priorities
• Integrity, Accountability - Warranty
• First Time Through
• Process Cycle Time

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Personal Warranty

• What is a Warranty issue?
• A warranty issue is when someone signs his/her
  name, indicating obligations were met and
  indicating conformance with a governing
  requirement
• Knowing that there is a problem
• Or covering-up a problem
• Or without having followed the required procedure
  or instructions

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Personal Warranty

• Is every error a Warranty issue? No!
• People do make mistakes - some may be referred to
  as human error or workmanship error
• Mistakes can occur, some due to inattention to
  detail, or a lack of skill or knowledge
• Such errors, while not considered warranty
  issues, still may have significant consequences

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Personal Warranty

• What do I do if I find that I may have erred in
  doing my job?
• I immediately bring it to the attention of my
• manager
• Well work together to understand a course
• of action
• Not reporting an error can have grave
• consequences
• Puts the Customer, the Company and
• ourselves at risk

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Personal Warranty

• Attention to Detail heightened awareness
• Safety
• Our own
• Our Team members
• Our Customers and Suppliers
• First Time Through, in everything we do
• Customer expectations are satisfied
• Stop, if youre not sure!

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Personal Warranty

• What about continuous improvement?
• We want to follow our processes consistently,
  each time
• We want to understand our First Time Through
  yield
• We want to continually look for improvement
  opportunities
• We will implement changes/improvements when we
  better understand the effect of the changes on
  the overall system
• When the change makes business sense
• When a process is under process-control
• Coordination of such changes is essential prior
  to incorporation

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Personal Warranty Quotes
I warrant technical reports for accuracy,
completeness and technical approach.
As Office staff employee, I warrant the hours of
work on proposals and Program Plans.
"Personnel warranty is a guarantee with the
Company and the Customer that the task has been
successfully performed in accordance with company
and contract requirements."
Submittal of expense report - my signature
warrants its accuracy.
Warranty means managing my projects, assuring
that they are accomplished according to
established requirements/procedures
"When I review and approve a new or changed
drawing, I warrant that the system safety and/or
defined hazards have not been adversely impacted."
For me, warranty means that all the paper I
process is accurate, clearly based on all the
available information and knowledge I have.
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Please discuss Personal Warranty with your Work
Team . Talk about how it applies to your own
jobs (this Group Discussion form may be useful)
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