Good Morning

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PREMIERS SERVICE EXCELLENCE AWARDS PRESENTATION
FOR CPSI AWARDS WORKSHOP 16 FEBRUARY
2009 M.G.MAKOKO SERVICE DELIVERY IMPROVEMENT
SUB-BRANCH OFFICE OF THE PREMIER

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OUTLINE OF PRESENTATION

• Background
• Awards process
• Assessment process
• Prizes and categories
• Challenges
• Successes
• Lessons learned
• Wayforward

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1. BACKGROUND

• The implementation of the Premiers Service
  Excellence Awards was approved by the Executive
  Council in November 2001 as per decision 97 of
  2001.
• The Premiers Service Excellence Awards have
  been presented as from 2002 and the policy was
  approved in 2005 and reviewed annually.
• The awards are in line with the White Paper on
  Batho Pele and Batho Pele Revitalization Strategy
  that service excellence and good performance
  should be recognised.

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1. BACKGROUND - CONT

• Batho Pele Revitalization Strategy proposes that
  the awards should be introduced by Departments
  and provinces to reward best service delivery
  initiatives.
• Provincial Growth and Development Strategy (2004)
  one of the objectives is to improve
  institutional efficiency and effectiveness.
• Provincial Performance Management System Policy
  which encourages best practices.

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1. BACKGROUND - CONT

• Objectives of the awards include amongst others
• To recognize departments, and service delivery
  institution/teams/units efforts in
• improving service delivery.
• To ensure that departments recognize and promote
  excellence and commitments
• amongst public servants.
• To promote good governance and accountability.

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2. AWARDS PROCESS

• Nominations are invited from winners of the
  departmental awards and their agencies with
  motivations for the various categories of the
  awards.
• This includes both provincial and national
  Departments that are operating in the province in
  order to promote cooperative governance.
• Assessors are drawn up from various credible
  organizations such as labour federations
  (COSATU, FEDUSA NACTU), SACC, DPSA, Public
  Service Commission, CPSI, NAFCOC,CONTRALESA,
  SANGOCO and disability sector in order to enhance
  the credibility of the assessment process.
• Office of the Premier cover costs such as
  travelling and accommodation incurred by the
  assessors during the awards process.

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4.ASSESSMENT PROCESS

• The focus of the assessment is on implementation
  of Batho Pele, service delivery, financial,
  organisational and learning growth perspectives
  of the balanced scorecard provincial PMS
  approach.
• Developed own tool for the awards.
• Results of the audit process by the
  Auditor-General are considered in the assessment
  process.
• The assessors consider the nominees that have
  been profiled based on the submitted motivations
  by entrants.
• Presentations are made by the nominees before
  site visits are conducted by the assessors.
• The assessors conduct site visits to verify
  innovation, improvements and support mechanism
  provided by nominees.
• Audit firm is involved to do quality checks in
  order to achieve credible results without any
  prejudice. Ernest Young and KPMG auditing firms
  were previously involved as sponsors in this
  regard.

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5. PRIZES AND CATEGORIES

• Best Department of the Year- Platinum, Gold and
  silver
• Best Service Delivery Institution of the Year -
  Platinum, Gold( 2) and silver( 3).
• Best support Team of the Year - Platinum, Gold(1
  ) and silver(1 )
• Innovative Team of the Year - Platinum, Gold(1 )
  and silver(1 )
• Trophies and certificates specially designed by
  Mr Gold Mametja one of the industrial designers
  of the national orders. They reflect unique
  landmarks of the province, i.e.Mapungwube and
  Baobab tree
• District and local municipalities that would have
  won the Vuna awards are recognized by the Premier
  receive trophies.
• The province managed to previously get sponsors
  for the prize money which is used to improve
  service delivery at the service points of the
  winners.
• The previous major sponsors for the awards are
  Standard Bank, Edwin Construction Company, ABSA
  Bank and recently Xstrata Allloys.
• The awards are presented during the awards
  ceremony held during December every year
• Awards winners are encouraged to participate in
  national awards

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6. CHALLENGES

• Beneficiaries of government services are not part
  of the awards scheme hence a need for review of
  the award policy to include communities or
  beneficiaries of services.
• Poor marketing of the awards project
• Insufficient budget for the awards
• Service delivery team working in isolation
  ( poor/lack of integration)
• Withdrawal of sponsors at short notice which at
  times affect the implementation of the project
• Departments not having their awards on time to
  link up with the Premiers Service Excellence
  Awards

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7.SUCCESSES

• Project assisted in maintaining service
  excellence of the awards winners and encouraging
  other nominees to improve service delivery
• Provincial awards winners entered the national
  and international awards
• Some of the national and international winners
  who won Premiers Service Excellence awards
  include the following
• SAPS Mobile Service UN Awards
• Various winners Impumulelo Awards
• CPSI Awards Pulamadibogo Piet Aphane Schools
• Club 100(national Dept of Education) Mbilwi
  Secondary School
• Awards winners managed to share best practices at
  various learning networks such as Batho Pele
  Learning Network, and Service Delivery Learning
  Academy

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8. AWARDS LESSONS LEARNED

• Strong private/ public partnership forged which
  strengthen cooperative governance.
• Public service awards help in sustaining service
  excellence, which means that award winners are
  motivated to continue displaying service
  excellence year after year.
• Public service awards can help to produce more
  models of good practice.
• Rewarding excellence encourages constructive
  competition between institutions and team work
  amongst team members.
• Impact assessment of the awards sustaining
  excellence
• Community involvement critical in the process

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9. WAY FORWARD

• Alignment of Departmental awards process with the
  Premiers Service Excellence Awards
• Public education about the awards through media
  and using government publications to create
  awareness about the awards will be done to create
  acceptance by community members
• Review of the current policy to have aspect of
  community involvement
• Private sector involvement will be intensified to
  promote the partnership for improved service
  delivery and sharing best practices
• Learning networks of the awards winners with
  their peers
• ensure that the image and brand of Limpopo is
  maintained.