Title: How To Write a Performance Work Statement PWS
1How To Write a Performance Work Statement(PWS)
For Official Use Only
Paula Ireland Chuck Beatty NGA Acquisition
Center (NAC) 26 Jan 05
For Official Use Only
2Intro - Performance-Based Contracting
- Structure all aspects of the acquisition around
the purpose of the work - Set forth contract requirements in clear,
specific, and objective terms with measurable
outcomes - Stay away from
- Specifying manner by which the work should be
performed - Broad and imprecise statements of work
3Intro - Performance-Based Contracting
- Describe requirements in terms of results
required - Service result change in state of affairs
- condition you want to
exist after the contractor has done the work - Use measurable performance standards
- Quality, timeliness, quantity, etc.
- Deducts - Specify procedures for reductions of
fee or reductions price of FP contract when
services are not performed or do not meet
contract requirements - Incentives Use where appropriate, when they
offer significant advantages
4Important Term
- Service Object The thing that the contractor
works on - A system, an individual thing, a person (e.g.,
student), an organization, a process, or
information
Student knows nothing about PBC
Teach student about PBC
Student gains new knowledge of PBC
System is not functioning properly
Repair the system
System functions as it should
5Developing a Performance Work Statement 10 Steps
- Identify the object(s) you want the contractor to
change - State what you want the contractor to do to the
object(s) - Analyze each service object to identify the
object parts that require separate treatment (NO
VERBS) - Develop performance standards
- Write and organize the list of service tasks
- Write the performance requirements summary
- Write the other sections of the work statement
(Scope, References, Deliverables) - Prepare a table of contents, if PWS is more than
10 pages - Prepare document cover, if PWS is attachment to
contract - Publish the PWS
the challenge !
6Step 3 Work Breakdown AnalysisThe Most
Important Step
7Product of Step 3 Work Breakdown Structure or
WBS
The WBS is the underlying framework of a PWS
8Result of Work Breakdown Analysis
For Official Use Only
For Official Use Only
9Step 4 Develop Performance StandardsThe Most
Difficult Step!
- Performance standard (Attribute of the service
object that you want the contractor to change)
(a specific attribute description or measurement) - Floors must be free of all visible dirt and
refuse - Each wastebasket must contain a clean plastic
liner and be empty of refuse - 90 of all incoming calls must be answered within
three rings
Develop a performance standard for each element
at the lowest of work breakdown
10Step 4 Develop Performance Standards
- For each of the WBS lowest level elements, begin
the performance standard with - The performance standard is met when . . .
- Then continue the standard with one or more of
the following methods of evaluation - -What you SEE, SMELL, HEAR, TASTE or FEEL is the
determinant of acceptability - Maintain Objectivity of Evaluation Standards!
11Step 5 Write the List of Tasks
- Each task statement begins with a verb and says
Do this to this . . . - Two parts
- Verb describing what the contractor must do.
- Noun phrase describing the service object
ENSURE THAT YOU CAN EXPLAIN WHAT THE VERB MEANS
AND NEVER INCLUDE MORE THAN ONE VERB IN A TASK
STATEMENT!!!!!!!!!!!!!!!!!!!!
12Step 6 Write the Performance
Requirements Summary