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Benchmarks for IT Investments: Trends and Insights NACUBO 2003

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Am I doing a Good Job? Are we spending appropriately on information ... Information Week, September 22, 1997, IW 500, Computer Intelligence Survey Findings. ... – PowerPoint PPT presentation

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Title: Benchmarks for IT Investments: Trends and Insights NACUBO 2003


1
Benchmarks for IT Investments Trends and
Insights NACUBO 2003
  • Hamilton College
  • Karen L. Leach VP Administration and Finance

2
The COSTS ProjectCost Of Supporting Technology
Serviceswww.costsproject.org
  • Project began 1997
  • Current data collection model began 1999
  • Data collected
  • Institutional demographics budget
  • IT budgets
  • IT staffing
  • Seven Benchmarks developed 2001
  • Three additional benchmarks in 2003

3
COSTS Participants at-a-glance Carnegie
Classifications (1999-2002)
4
IT LeadersAm I doing a Good Job?
  • Are we spending appropriately on information
    resources to support the institutional mission?
  • Are we staffing our organizations appropriately
    and compensating our staffs appropriately to
    attract and retain the needed support personnel?
  • Are we maintaining and utilizing our
    infrastructure appropriately to assure that it
    continues to deliver the necessary services?
  • Are we providing appropriate services to meet the
    needs of users of information resources?

5
Presidents Am I headed in the right direction?
  • How much IT is enough?
  • What tools are there to help my institution
    develop strategies that will be effective and
    efficient?
  • What additional issues are important for me to
    understand to go beyond essential services and
    enhance competitive position?

6
CFOs Am I getting my moneys worth?
  • How do I know what I am measuring?
  • How much am I spending relative to others?
  • How have the allocations within the IT budget
    changed over time?
  • How can I insure that I am not overstaffed?
  • Is there evidence of fixed versus variable costs
    and are there economies of scale?
  • How do I know the money I am spending gets
    results?

7
AITP Corporate Benchmark Sources
  • Direct feedback and data submissions to The
    itmWEB Site.
  • Robert Half, 2003, Salary Guide.
  • Meta Group, 2003, Benchmark Report.
  • Rubin Report, eMarketer, 2002.
  • Gartner Group, 2002, Research notes.
  • Robert Half, 2002, Salary Guide.
  • Computerworld, Computerworld's 2001 Annual Salary
    Survey.
  • Dice.com's IT Rate Survey Results.
  • Information Week, September 22, 1997, IW 500,
    Computer Intelligence Survey Findings.
  • CIO Magazine, September 15, 1997, CIO/Morgan
    Stanley Survey Findings.
  • Computerworld, September 9, 1997, Computerworld's
    11th Annual Salary Survey.
  • CIO Magazine, August 1, 1997, "CIO 100 List of
    Winners".
  • Gartner Group, September 23, 1996, Research Note,
    IS Budgets Fail to Reflect Real IT Spending, By
    D. Tunick.
  • Computerworld, March 12, 1996, Computer Sciences
    Corp's (CSC) 10th annual "Critical Issues of
    Information Systems Management" study.
  • CHIME 1995 Healthcare CIO Survey Results CIO
    Salaries IS Budget Details.
  • CHIME Information Services Staffing Survey
    Results.

8
Presenting today COSTS Snapshots and Trends
  • 2001/2002 Snapshots
  • 86 participants
  • 1999/2000 - 2001/2002
  • 3 year Benchmark Trends
  • 46 Continuing Bachelors (BLA)
  • 10 Continuing Masters (MAS)

9
3 - Year TrendsTypical Ranges
  • Analysis of Continuing Institutions

10
How do I know what I am measuring?
11
COSTS Service Definitions
  • Administrative Information Systems
  • Helpline
  • Desktop Computer Repair
  • Training
  • Curricular Support
  • Hardware/Software Installation Renewal
  • Web Support
  • Student Support
  • Network Support
  • Administration and Planning
  • Other

12
How much am I spending relative to others?
  • Budget Impact
  • IT Spending per Employee
  • IT Spending per Person (Employees plus
    Students)

13
Information Technology as a of Total Revenues
(Gartner Group 2002)
COSTS (BLA) 4.8
14
B3 Budget ImpactIT Budget as Percent of
Institutional Budget Typical Range (2001/2002)
15
(No Transcript)
16
IT Spending per Employee (AITP Summary Data)
COSTS Avg 5,134 Typical Range 3,500 to
6,500 (2001/2002)
17
B2 - IT Budget Per Person Typical Range
(2001/2002)
Employees plus students
18
(No Transcript)
19
How have the allocations within the IT budget
changed over time?
  • Distribution of IT Dollars

20
Information Technology Budget Allocation
21
Benchmark 1 Budget ProfileAverage Percent
(2001/2002)
22
(No Transcript)
23
How can I insure that I am not overstaffed?
24
Information Technology Staffing (Employees/IT
Staff)
25
In higher ed the customers are also IT usersB4
People Per IT Staff Typical Range (2001/2002)
Employees plus students
26
(No Transcript)
27
B6- Staff Service Profile Average Percent
(2001/2002)
28
(No Transcript)
29
Is there evidence of fixed versus variable costs
and are there economies of scale?
30
106 COSTS Institutions 2001/02
31
How do I know the money I am spending gets
results?
32
Putting it all together Case Study
  • Private, liberal arts college
  • 2250 students
  • 820 employees
  • COSTS 2003-04 Budget Data
  • 1,400 2,300 students
  • 500 - 820 employees
  • Case Study school at 75 percentile in size

33
Case Study IT Budget
34
Case Study IT Budget Allocation (2002/03)
35
Case Study IT Staffing
36
(No Transcript)
37
Case Study Additional IT Staffing/Resource
Indicators
38
Case Study Subset
  • 14 Schools
  • Median Size 2,250 FT students
  • Range 2,130 to 2,297 (2,261)
  • Budget Range 73 to 106 million (69 million)
  • IT Budget Range 4.0 to 5.0 million (3.7)
  • Budget Impact 4.7 to 5.5 (5.4)

39
Case Study Subset
  • IT Budget per Person below Median
  • Budget Profile Medians
  • Salaries 33.3 case- 41.7
  • Hardware 22.6 case- 29.5
  • Staffing by Students
  • 33.2 case-11.3
  • Institional Computers per IT Staff
  • 53 64 75 case - 79

40
Summary for Case Study
  • IT low per person, but within range given overall
    institutional resources
  • Look at distribution of professional staff
  • Use more students?
  • Too much gear?

41
COSTS
  • httpwww.costsproject.org
  • Dsmallen_at_hamilton.edu
  • Kleach_at_hamilton.edu

Participate!!!
42
Trends Summary
  • Growth in IT budgets is slowing
  • IT share of the pie is relatively unchanged
  • Half of IT budgets are for staffing
  • Selective liberal arts colleges spend twice as
    much per person as Masters institutions
  • IT staff continues to grow at all types of
    institutions faster than institutional staff
  • For BLA colleges staff growth is in web,
    curricular support, training, student support
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