Critical Infrastructure Coordination Group CICG Meeting 5th Floor

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TELECOMMUNICATIONS SERVICE PRIORITY (TSP)
Harry Underhill Director, CIP
ATT hunderhill_at_att.com 703-607-4920
http//www.ncs.gov
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Outline

• Overview
• Criteria
• Operational Concept
• Cost
• How to Order
• Contact Information

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Problem Critical Communications Services May
Experience Outages
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Solution Telecommunications Service Priority
(TSP)

• Ensures priority restoration and provisioning of
  communications services most critical to the
  safety and security of American citizens

• Provides guaranteed priority restoration of
  telecommunications services when service
  providers resources are
• overextended

• Provides priority provisioning for
  telecommunications services when the normal
  provider processes will not meet the requirement

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Legal Background

• On November 17, 1988, the FCC issued a Report and
  Order (FCC 88-341) establishing the TSP Program
• The FCC designated the Executive Office of the
  President as administrator of the TSP Program,
  who in turn, delegated its responsibilities to
  the Manager of the National Communications System
  
• TSP is mandatory for all telecommunications
  companies

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Who Qualifies for TSP?
Organizations with telecommunications services
that support either a national security or
emergency preparedness mission

• Federal users
• Non-Federal users (via Federal sponsor)
• State local government (state EOCs, police,
  fire, EMS)
• Foreign governments, within U.S. jurisdiction
  (embassy)
• Private Industry (power / gas utilities,
  hospitals, etc.)

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What are NS/EP Telecommunications Services?
NS/EP telecommunications services are those
services used to maintain a state of readiness or
to respond to and manage any event or crisis
which causes or could cause injury or harm to the
population, damage to or loss of property, or
degrades or threatens the NS/EP posture of the
United States.
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Components of TSP

Restoration
Provisioning
Restoration
Provisioning
A provisioning priority is
A restoration priority is
A provisioning priority is
A restoration priority is
obtained to facilitate the
applied to new or existing
obtained to facilitate the
applied to new or existing
priority installation of
new
telecommunication
priority installation of
new
telecommunications
telecommunication
services to ensure
telecommunications
services to ensure
services in a shorter than
restoration before a non-
services in a shorter than
restoration before a non-
normal interval
.
TSP System user.
normal interval
.
TSP program user.
Must be requested and assigned before a service
outage occurs
Cannot be used to compensate for inadequate
planning
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TSP Restoration

• During times of calm, circuits (data or voice)
  are registered in the TSP program

• When disasters occur, service providers must
  restore TSP lines first

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Problem Resolution

• Service provider response to a restoration TSP
  should be automatic. If you experience problems,
  call the

Primary Telecommunications Provider
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TSP Program Office
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Federal Communications Commission
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TSP Provisioning
EMERGENCY

• Service providers will take immediate action and
  allocate the necessary resources to initiate
  service as soon as possible--24/7 effort.
• If a service provider receives more than one E
  TSP request from different users, the vendor will
  provision them in order of receipt

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TSP Provisioning
ESSENTIAL

• Service providers will make their best effort to
  provision the service by the requested due
  dates--Not 24/7 effort
• Service vendors will provision essential TSP
  services according to TSP priority 1-5

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Provisioning in a FEMA Controlled Disaster
DISASTER AREA
FECC Coordinates TSP Provisioning request
FECC
Authorized Invocation Official Approves Funding
Service User
Service Provider
Identify new circuit requirements
Office of Priority Telecommunications
Issues TSP Authorization Code
Invocation Officials have authority to approve
the cost and criticality of a TSP provisioning
request
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Who is an Invocation Official?
An Invocation Official is a designated individual
with the authority and responsibility to approve
the cost and criticality of the provisioning
request of a telecommunications service.
The primary roles of an Invocation Official are
to

• Certify that the NS/EP telecom service is vital
• Delegate authority, in writing to the NCS, to
  approve provisioning requests

Who can be designated as an Invocation Official?

• The head or director of a Federal department or
  agency
• Commander of a unified or specified military
  command
• Chief of a military service
• Commander of a major military command
• State Governors

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Sequence for Priority Services

• In resolving conflicts, the Executive Office of
  the President requires that restoration and
  provisioning of TSP services follow this
  sequence
• 1. Restoration priority 1
• 2. Provisioning priority E
• 3. Restoration priority 2, 3, 4, 5
• 4. Provisioning priority 1, 2, 3, 4, 5

• National Security Leadership
• National Security Posture and US Population
  Attack Warning
• Public Health, Safety, and Maintenance of Law and
  Order
• Public Welfare and Maintenance of National
  Economic Posture
• Disaster Recovery

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TSP Authorization Code
Provisioning Priority
Restoration Priority
T S P 0 A 2 M 6 C - 2 3
TSP CONTROL ID Unique (9-position)Alphanumeric
Identifier
TSP PRIORITY LEVELS

• The TSP Authorization code has two parts (1) the
  TSP control identifier (ID), and alphanumeric
  identifier (2) the TSP priority levels that
  identify provisioning and restoration priority
  levels assignments. The TSP control ID occupies
  position 1 through 9 of the TSP Authorization
  Code. The 10th position is always a hyphen,
  which separates the TSP control ID from the TSP
  Priority Levels.
• The TSP Priority Levels occupy positions 11 and
  12 of the TSP Authorization Code. Acceptable
  values for both provisioning and restoration
  include the following
• For the provisioning priority field, E, 1, 2,
  3, 4, 5, or 0 (zero) is acceptable. A zero
  indicates that no provisioning priority is
  assigned.
• For the restoration priority field, 1, 2, 3, 4,
  5, or 0 (zero) is acceptable. A zero indicates
  that no restoration priority is assigned.
• 00 in both priority fields signifies that the
  code has been revoked by the FCC

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TSP Experience

• Major factor in 9/11/01 Wall Street recovery by
  9/17/01
• Over 700 new circuits provisioned

• Critical to Hurricane Katrina/Rita recovery
• Over 2,700 new circuits provisioned

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Where Do You Need TSP?

• Restoration for essential voice and data
  services
• EOCs/9-1-1 Centers/Operations Centers
• Data Centers
• Headquarters/Police/Fire/Hospitals
• Critical infrastructure
• Single points of failure
• COOP
• Provisioning to activate Command Centers and
  emergency shelters

Restoration TSP must be set-up in advance
before an emergency or disaster occurs
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TSP Costs

• TSP is ordered from your service provider at
  rates set by the service provider and state
  public utility commission
• Restoration averages 100 initial 3 monthly
  recurring charge
• Provisioning will have TSP tariff in addition to
  the providers service charge

Contact your service provider for rates
applicable to your service!
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Is Your Agency Prepared?

• Where can TSP augment existing emergency
  communications capabilities?
• Is your invocation letter on file with the NCS?
• Who will be repaired before you without TSP?

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TSP Region V
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AS OF 30 OCT 05
reflects only those services ordered from
within this state
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Step 1 Establish on-line account
Ordering TSP
Step 2 Identify specific services for TSP
Step 1 Contact service provider to establish
date
Step 3 Submit TSP service requests thru on-line
system
Step 2 Get permission from your invocation
official
Step 4 Obtain TSP code for each approved service
Step 3 Call NCS to receive TSP code
Restoration
Provisioning
Step 5 Provide TSP code to your service provider
Step 4 Provide TSP code to service provider
Step 6 Update records and procedures to reflect
implementation
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TSP Web Site

http//tsp.ncs.gov
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Contact Information
WEBSITE http//tsp.ncs.gov E-MAIL tsp_at_ncs.gov
MAILING ADDRESS Office of the Manager, National
Communications System ATTN Office of Priority
Telecommunications (OPT) PO Box
4502 Arlington, VA 22204-4502
FACSIMILE Unclassified [phone] Call the
OPT to obtain classified facsimile information
TELEPHONE Business hours (8 a.m. to 4 p.m.) or
after hours 1-866-NCS-CALL (1-866-627-2255)
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