Title: Southwest Airlines Culture
1Southwest Airlines Culture
2PEOPLE make the CULTURE
3FORTUNE Top Ten Companies to Work for in America
- Pay/ Benefits
- Opportunities
- Job Security
- Pride in Work and Company
- Openness / Fairness
- Camaraderie and Friendliness
4Commitment to Our CUSTOMERS
5How We Honor Our Commitment
Low Costs Positively Outrageous Service
Growth and Profits
6 1
Give People the Freedom to be Themselves
7 2
Hire for Attitude Train for Skills
8SOUTHWEST AIRLINES PEOPLE PROFILE
Customer Focused Team Player Self Motivated Takes
Initiative Open and Flexible to Change Sense of
Humor Takes Pride in Work
9 3
Provide a Learning Environment
10 4
Career Development and Growth Opportunities
11 5
Dont Keep Employees Who Dont Fit the Culture
12 6
Communicate Communicate Communicate
13 7
Avoid Elitism Kill Bureaucracy
14 8
Be Flexible Do the Right Thing
Forgive Mistakes
15 9
Recognize Reward and Everything!
Celebrate
16 10
Encourage People to Act Like Owners
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18SUCCESS IN A NUTSHELL
- Profitable 35 years
- Steady Growth
- Conservative Balance Sheet
- Stock Performance
- Low Fare Leader
- Market Dominance
- Productive Employees
- Low Turnover
- No Layoffs
- Triple Crown x 5
- Best Safety Record
- Most Emulated
- Free to Have Fun
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22Lessons Learned in the Job Search
- Targeting
- Networking within Target
- Identify Culture within Target
- Tenacity/Persistence/Perseverance
23Thank You
Questions or comments Tom Miller (214)
792-5298 tom.miller_at_wnco.com
