IT Briefing Agenda 4/21/05

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IT Briefing Agenda 4/21/05

• SPAM Update
• Manage IT Update
• Manage IT Demo
• Web Architecture
• NetCom Update

• Alan White
• Karen Jenkins
• Al Shelton
• Theresa Goriczynski
• Paul Petersen

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SPAM Update

• Jay Flanagan
• Security Team Lead
• Tech Services / ITD

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Exchange Training

• June 6, 7, and 8 (975)
• New Horizons facility
• Customized training for desktop support
  specialist
• Includes modules from
• Implementing and Managing MS Exchange 2003
• Troubleshooting MS Exchange 2003
• Receive full copies of both training materials
• Contact
• beverly.bush_at_emory.edu (x7-4840) for more
  information and to register for the class

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Manage IT Update Demo

• Karen Jenkins
• Andrew Kincaid
• Al Shelton

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Manage IT Status

• Data import
• CTI information (100)
• Person data (100)
• Location data (100)
• Magic data (0)
• Assignment matrix
• CTI assignments (100)
• Location assignments (100)
• LDAP integration (100)
• Interface (90)

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Phase 1 Schedule

• Out of the box help desk module functionality -
  March 31st
• Development playground for ITD and campus -
  April 1- May 4th
• Modification requests submitted using the Change
  Log
• Cut-over May 18th!!

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Testing Input

• Please provide input and testing assistance
• Download client (ManageIT.EXE) from
• http//software.emory.edu/techtools
• Can also test using the web interface
• http//dev-remedyweb.service.emory.edu/arsys/home
• Netscape v7.2
• Firefox v1.0.2
• IE v6.0 (Windows only)

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Web Architecture

• Theresa Goriczynski
• Systems Team Lead
• Tech Services / ITD

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New Web Hosting Infrastructure

• Environment
• Red Hat Enterprise 3
• Cold Fusion 7
• JDK 1.42 (as part of CF)
• Apache 2.0
• PHP 4.3
• Load-balanced via Netcontinuum

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New Web Hosting Infrastructure

• Target dates
• Oak-dev May 16
• Oak-prod May 31
• Maple-dev June 20
• Maple-prod June 30
• More details to come in the next few weeks as we
  move forward with the install and configuration

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NetCom Update

• Paul Petersen
• Manager, Data Operations
• Network Communications

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New Wireless TechnologyA Status Report Road
Map for Wireless Technology at Emory
UniversityApril 21, 2005
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Agenda

• Wireless at Emory
• Current Status of Wireless on Campus
• Current Implementation Issues
• New Wireless LAN Switch Implementation
• Advantage of New Wireless LAN Switch
• Technical Issues with New Technology
• Impact of New Technology on Customers

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Wireless Status

• Deployed Sites
• Approximately 20 different locations
• Including 3 Outdoor sites
• Over 175 APs Operational and in use
• Usage
• Consistently more than 200 users each day
• Mixture of Colubris and Aruba APs

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Current Implementation Issues

• Roaming
• Roaming from one building to another breaks VPN
• No Guest Access
• WPA
• Backend Network Issues (VLANs, etc.)
• Management Issues
• Scalability

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Wireless LAN Switch Technology

• Ease of Deployment
• No VLANs required to get virtual networks
• No specific AP configuration required
• Ease of Management
• RF management
• Client Management
• AP Management
• Flexible Configurations
• Authentication
• Networks
• Security
• Guest Access

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WLAN Switch Diagram
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WLAN Switch Diagram
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Discussion New Technology Technical Issues

• Migrating from old to new technologies
• Prove the new technology before older technology
  is replaced
• Service implementation changes
• VPN Login looks the same for users
• WPA will be available with Aruba installs
• Working on a Guest Access strategy

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Discussion New Technology Customer Impact

• Changes in Client Login Setup and Procedures
• VPN login is exactly the same
• WPA Guest Access will be available
• Will need to be documented
• Challenges
• Mixture of Old and New Technology

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NetCom
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