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Advance 2002 is the latest product in the Advance line of Communications Management Systems, now off

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Whether your needs are simple monthly cost reports, or the management of several ... Advance 2002 automatically caters for all major carriers. Response Analysis ... – PowerPoint PPT presentation

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Title: Advance 2002 is the latest product in the Advance line of Communications Management Systems, now off


1
Advance 2002 is the latest product in the Advance
line of Communications Management Systems, now
offering full client-server architecture and an
extensive new feature list. Whether your needs
are simple monthly cost reports, or the
management of several thousand extensions over a
wide-area telephone network, Advance 2002 is
designed for you. Never before has a Call
Management System been as user friendly and
adaptable the reporting suite has been further
enhanced, providing powerful and flexible
reporting options, including automatic
distribution via email. Using industry standard
client-server SQL database storage and running on
Windows NT4, Windows 2000 Professional or Windows
XP Professional platforms, Advance 2002 provides
the ease of use and outstanding performance our
customers have come to expect.
2
  • Features
  • The explorer style interface has been further
    enhanced, allowing users familiar with standard
    Windows programs, such as Windows Explorer or
    Internet Explorer, to become quickly familiar
    with Advance 2002 and get the most from the
    system in the shortest possible time. Each item,
    such as extension, line and telephone number is
    further graphically identified within the user
    interface to help with familiarity and ease of
    use.
  • View reports in your browser in HTML format,
    publish the reports to the intranet or internet.
  • Industry standard client-server SQL database is
    used to store all reference and call information.
    Unlike entry level databases such as MS Access,
    fully compliant ANSI SQL type databases offer
    greater reliability, better real time and
    multi-user performance, secure operation and are
    scalable from a single site to the largest of
    networks.

3
  • Features
  • Real time processing and reporting allows call
    management information to be added to the
    database in real time and is updated if
    additional call or transfer information becomes
    available, thus allowing for the best possible
    reporting in real time ever. At the instant the
    call is received from the telephone system, the
    information is processed and is immediately
    available for multi-user and active reporting.
  • Simple and complex hierarchies are available,
    allowing extensions to exist in multiple
    hierarchies, giving more flexible reporting.

4
  • Features
  • Visual Communications Editor - Oak has developed
    a new innovative technology for the
    interpretation of all forms of communications
    data. An XML definition file is created which
    allows for easy updating of what can be a
    regularly changing data format. This in turn
    ensure the long term reliability and accuracy of
    the reporting suite.
  • Reports can be scheduled to run automatically and
    the results emailed to the relevant users, thus
    minimising the amount of system maintenance
    required.

5
First Class Service As our flagship product,
Advance 2002 comes as standard with a minimum
Level 4 Service Agreement which includes Remote
Diagnostics, secure website access for technical
support, regular newsletter, custom tariff
update, 15 technical support credits, free
software updates, free training / re-training
sessions and substantial percentage savings on
future software upgrades and additional services
or modules. First Class Choice Advance 2002 is
available as software only or a complete turnkey
solution.
6
User Benefits Advance 2002 addresses the needs
of users of all levels. Department Managers, IT
Professionals and anyone who needs fast and
accurate information regarding telephone calls
made to or from your Company, will find Advance
2002 a complement to any telephone system. With
the largest range of telephone switches and
support for single switch as well as multiple
switch networks, Advance 2002 provides the most
powerful and flexible Call Management solution
available today. Automated reporting facilities
allow reports to be emailed to the right person
at the right time. Large organisations can
benefit from powerful hierarchical departmental
summaries for cost, response, account or even by
area. Need to know where your customers are
located? No problem! Reporting by geographical
region is possible.
7
Powerful Reporting Suite A range of standard
reports is provided with the system, including a
comprehensive range of graphs and statistics,
along with the complete reporting suite from
Advance Classic, presented in the new Advance
2002 style.
Visual Report Editor Additional customised
reports can be created to meet the exact needs of
each client. Users can define reports down to
individual field level and a complete range of
selection, sort, field and format criteria can be
applied. Users can also customise the look and
feel of reporting to meet their own corporate
style and preview reports on screen with zoom and
page search facilities.
8
Department and Extension Cost Analysis Allows all
extensions to be named and placed into cost
centres and then breaks them into local,
regional, national, international, mobile and
premium rate groupings. Cost Centres may contain
extensions for one or more sites. Advance 2002
automatically caters for all major carriers.
Response Analysis Can analyse the time taken to
answer calls at switchboard, department or
extension level. We can tailor your software to
maximise the amount of information available from
your SMDR / CILE output. However, it should be
noted that comprehensive ring time information is
not available from all phone systems.
9
Calling Line Identity (CLI) Analysis Many
incoming calls can list the callers phone
number. This allows both summary and itemised
reports to be produced, detailing the most
frequent callers to the company. CLI can also
help track down nuisance calls or provide the
phone number for callers who have hung up,
following a long ring time.
Traffic Analysis Can produce full Erlang and Busy
Hour statistics to determine the correct
configuration of lines and extensions.
Account Analysis Allows users to allocate client
account codes to generate summary and itemised
reports for calls made on behalf of clients.
Furthermore, an overall cost of each client can
be obtained by increasing the standard call
charge and adding a professional charge per hour.
10
Service Level Options
To get the most from Advance 2000, Oak Telecom
offers a range of Service Level Agreements to
suit each individual customers needs. As our
flagship product, Advance 2002 comes as standard
with a minimum Level 4 Service Agreement which
includes Remote Diagnostics, secure website
access for technical support, regular newsletter,
custom tariff update, 15 technical support
credits, free software updates, free training /
re-training sessions and substantial percentage
savings on future software upgrades and
additional services or modules. Follow the link
below for more information of Service Levels. Our
prestigious Level 5 Service Options includes
  • Newsletter regular update
  • Secure Website Access for Technical Support
    latest product information
  • Custom Tariff Updates keep your tariffs up to
    date ensuring accuracy
  • Technical Support unlimited credits
  • Software Support Update your software free of
    charge
  • Percentage Savings 20 savings
  • Training/Re-training 3 Sessions at our Chesham
    office free of charge
  • Remote Diagnostics Analysis resolves your
    queries more quickly
  • Site Visits We can come to you
  • On-Site Reviews we are the 4th emergency
    service!

11
Customer Services 7 Albany Park, Cabot
Lane POOLE, BH17 7BX, UK Tel 44 (0) 1202 607000
Fax 44 (0) 1202 607001 E-mail
support_at_oak.co.uk Sales Administration The
Bury, Church Street, CHESHAM, HP5 1HH, UK Tel
44 (0) 1494 792777 Fax 44 (0) 1494
786099 E-mail sales_at_oak.co.uk
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