Business Etiquette


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Business Etiquette
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Difference Between School and Business

• School
• Individual
• Tests
• Quantified
• Customer
• Objective
• Written
• Senior

• Business
• Teamwork
• Relationships
• Subjective
• Employee
• Judgments
• Verbal
• Trainee

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Most Important Skill

• How to read people.
• Become a people watcher
• Be a good listener
• Predict what you think theyre going to do

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Most Important Skill

• Create Positive Relationships
• Find out what people want and help them get it
• Be alert to peoples interests and hobbies

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Most Important Skill

• Use Positive Relationships to Achieve Your
  Goals
  
• Once you establish a relationship never abuse
  them. Thank them!
  
• Be aware of anothers position what they can and
  can not do relationships with others and
  ethics of the situation

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Develop Good Work Habits

• Competition Be the best
• Honesty Integrity Reputation is important.
  Dont steal time. Demonstrate integrity. Keep
  confidences

• Work Hours Adjust your hours around others.
  Watch attendance and absences
  
• Deadlines are very important. Make all meetings
  and appointments

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Develop Good Work Habits

• Neatness Many advantages of looking neat
• Workloads Develop an eager and willing attitude.
  Dont be a complainer. Offer your assistance to
  others

• Volunteer for projects. Guard against
  over-promising
  
• Breaks and Lunches.
• Be aware of customs and reputation

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Develop Good Work Habits

• Perception is Reality What does your boss and
  others think of you
  
• Getting your moneys worth Thats what the
  company wants

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New Skills are Important

• Organization Calendars files and lists
• Calendar Dont over book give yourself travel
  time
  
• Filing System Dept. filing system and develop a
  tickle file

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New Skills are Important

• Boss Communication List Tasks and achievements
• Criticism Accepting How to accept it admit it
  thank them and demonstrate change

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New Skills are Important

• Criticism Giving
• Have a plan make it positive and adjust your
  criticism
  
• Give Compliments
• Acknowledge Others Learn names be friendly

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Learn the Desirable Traits

• Positive Attitude Develop a positive attitude
  and create a positive image
  
• General Knowledge Stay current in your field
• Control your Anger

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Learn the Desirable Traits

• Patience
• Conforming Adjust to image value of company
• Humor Using or developing a sense of humor helps
  you enjoy business and encourages others to like
  you

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Your Boss

• Learn accept the importance of your boss
• Your bosss success depends on you!
• Learn what your boss expects from you habits
  skills traits

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Your Boss

• No surprises!
• Communicate!
• Demonstrate loyalty
• Keep confidences
• Remember your boss is human
• Use your boss as a mentor

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Your Boss

• If you disagree with your boss
• Seek experienced outside advice.
• Discuss privately with boss.
• Remember your boss makes the final decision.

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Your Bosss Managing Style

• Identify your Bosss style
• Identify your Bosss Preference
• Identify your management style

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Your Bosss Managing Style

• Managing Styles are
• Fear/Intimidation
• Logic/Reasoning
• Emotion/Instinct
• Expertise/technical knowledge

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Organizational Charts

• Organizational Charts
• Expectations within groups senior managers
  secretaries middle managers colleagues
  technical personnel

• Personal Relationship Charts
• Predict promotions

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Take Advantage of High Visibility Situations

• Attend Business Lunches
• Practice Public Speaking
• Social and Business Events Practice the 5 rules
• 1) Always attend
• 2) Maintain professional image
• 3) Use good manners
• 4) Limited alcohol
• 5) Mingle
• Make contacts to start develop positive
  relationships and present a professional business
  image
  

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Teamwork

• You will be part of multi-level teams
• There is team dependency. Dont overlook
  deadlines
  
• Some members over control their territories
• Learn your role in decision making

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Use Effective Communication Skills

• Verbal
• Influence others
• Telephone
• Written
• Say it before you write it
• Short Sweet to the Point
• Company Format

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Use Effective Communication Skills

• Use the Least Formal Rule
• The Cool Down Rule
• Computer use watch the e-mail and internet

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Making Mistakes Positive

• Establish Preventive Procedures
• Analyze Mistakes

• Admit it Recommend Solutions
• Maximize Effort
• Change Preventive Procedures
• Communicate to Management

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The Ideal Business Image

• Components of Business Image
• Wardrobe
• Accessories
• Grooming
• Imagining Success

• Selecting Your Professional Image
• Know the dress rules
• Know what is appropriate
• What is the company uniform

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Fundamental Techniques in Handling People

• Dont criticize condemn or complain
• Give honest and sincere appreciation
• Arouse in the other person an eager want

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Be a Leader How to Change People Without Giving
Offense or Arousing Resentment

• Begin with praise and honest appreciation
• Call attention to peoples mistakes indirectly
• Talk about your own mistakes before criticizing
  the other person
  
• Ask questions instead of giving direct orders
• Let the other person save face
• Praise the slightest improvement and praise every
  improvement. Be hearty in your approbation and
  lavish in your praise.
  
• Give the other person a fine reputation to live
  up to
  
• Use encouragement. Make the fault seem easy to
  correct
  
• Make the other person happy about doing the thing
  you suggest

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All the Best